I really like this location because the staff are friendly and nice and they didn't charge extra for wanting to swap a fruit in my smoothie, like the Oconee Connector location did. I like their selection of cookies and snacks; you can't find them in most grocery stores. Lenny's cookies are kind of mid, but their unique flavors are cool. read more

I had a terrible experience at this location. I've never posted a Yelp review until now because my experience was that horrible. I ordered a smoothie online. I've ordered the same exact smoothie online from this location several times before and didn't have any problems until June 5th. I ordered the 20oz "Peanut Butter Punch," removed "Whey MR Protein," and substituted it with "Plant-Based Protein." My pickup time was 12:17 p.m., and I picked it up around 12:30 p.m. When I received my smoothie and took a sip, I immediately knew it was made with whey protein. As someone who has been dairy-free for 10 years for dietary issues, I know dairy when I taste it. I had errands to run, so I completed those and returned to the store around 1 p.m. I went inside and said I was 99% sure there was milk (dairy) in my drink and that I had ordered my drink online and had substituted the Whey MR Protein with Plant-Based Protein. The woman behind the counter asked which drink I had gotten, which I stated was the Peanut Butter Punch, and she stated that I didn't remove the frozen yogurt (for clarification, there is no frozen yogurt in that smoothie to begin with). I told her that the smoothie doesn't have frozen yogurt, and she, as well as the other woman behind the counter, pulled out their nutrition sheet to check. They figured out there was no frozen yogurt in there (they should know what is in each smoothie to begin with) and then said they couldn't remake my smoothie, even though it was made with the Whey MR Protein I didn't order, because it's their company policy. The best they could do was take down my name and number, which I declined because no, I'm not going to give you my number to spam me with marketing texts. As I was walking out in tears, the women behind the counter said that even if there were Whey MR Protein in my smoothie, it wouldn't have any milk... To that, I am dumbfounded. A simple Google search shows that whey protein, including Planet Smoothie's proprietary Whey MR Protein, is a byproduct of milk and is considered a dairy product. Either these women gaslit me about whey protein or didn't know much about the product. Regardless, it's terrible customer service because they either don't care about customers' needs or they don't know what they're doing. The proper thing to do in this situation would have been to remake the smoothie since it was made wrong to begin with. Staff should be better educated about the products they touch, blend, pour, etc., and how these products can affect people with allergies and intolerances. I'm grateful I don't have an anaphylactic allergy to dairy, or this could've been a whole lot worse. I will never buy from any Planet Smoothie location again. read more

The "Get Up & Glow" smoothie is delicious, and mobile ordering makes it so convenient!

Stopped by this location for the first time. Staff was friendly and got through the line ahead of me fast. I tried one of the colada drinks they were promoting, very tasty! read more

Best smoothies! I have loved everyone of the smoothies I've tried. My favorite is the shag a delic. read more

I visit the location in Alps next to Starbucks very frequently to obtain my needed protein after my workouts. I just love how the staff learned who was and actually engages in conversation regarding my workout. I just know they don't have to seem so interested but they do take out their time as they prepare my smoothie. Speaking of that, I usually have my special smoothie that I stick to and they even remember the size and the smoothie and sometimes have even had it waiting for me, because they saw me coming from the parking lot. That means a lot!! They pay attention. It is the little things that really mean soo much! I always feel welcomed and treated with respect when I am there. Thank you for the training and the execution of Good Customer Service!! S.T. of Athens, Ga. read more

MMMMMmmmm....smoothies. If smoothies weren't so freakin' expensive for a small one I'd order one everyday. However, it's still nice to treat myself once in a while. Try "the hangover"....it's a thick and delicious smoothie. Not really sure if it cures any "hangovers" for real but I still love it. *ALSO* if you get any of those UGA coupon books, planet smoothie has a buy one get one free deal that's pretty awesome. read more

The girl with purple ends who worked on Saturday was extremely rude and didn't have proper greeting skills. it was very evident she was not trained in that department. read more

We stopped by this location last night for the first time to grab a smoothie and a water bottle. It was near closing. The young man working was mopping the floor. He stopped mopping to make a smoothie. No hand washing. No gloves. Instead of a smoothie, we purchased bottled water and advised we chose not to buy the smoothie because he didn't make any attempt at washing his hands. Restaurant 101. I won't be going back. First and last visit. read more

If you can't break legal US tender, at least have freaking signage. Like you're a store. Who deals with money. And if I come to purchase your product with money and you tell me you can't take it....doesn't look great guys read more

great servise and very good smooties. the mountain man crunch is my all time fav.. keep up the good work guys.