I would like to share with you my HORRIBLE experience renting an RV motor home with RV Broward company, in order to prevent other people from suffering so much like me.
Last March I rented a class C RV motor home. I had some issues, but Mr. Iunu, who works for RV Broward, gave me a good customer service. This is why I rented again with them, a class A RV for the week of June 6th, to visit Fort Wilderness Camping in Orlando with my wife and two of our grandkids.
We wanted a five star RV, which costs about $3,500.00 a week.
As soon as we got to the camping, we realized that from the three AC units that the RV has, only one was actually working. This is when the calls and texts started, mainly with Christina Hurst, Manager of the company. This woman is a complete liar! She told us that she had requested Road Assistance for us. We waited for three days. Those days, we couldn't go to the parks with the kids.
At first, they were telling me that it was probably a problem with the electricity of the camping. I ended up calling Road Assistance myself, and they recommended a company, Accurate Mobile RV Service, that could come a take a look. The gentleman that came could not believe the bad shape of the RV and its lack of maintenance.
I asked him to talk to Christina directly, who after resisting a lot, authorized the repair of the AC units that weren't working. At this point, three out of the seven days had already past. When the person from Accurate Mobile RV Service tried to repair the AC units, he realized that the damaged was so bad, the only way of repairing them was replacing the AC units for new ones. After he said that, we could never reach Christina again. She completely disappeared.
Of corsé i hace the test with Christina and algo the report of tris company as well pictures.
The RV had other problems. However, in comparison with the 90 degrees inside the RV and how much we were sweating, they seemed minor:
- In the living room area, there were two sofas that converted into beds. One of them was so old it couldn't be used. The other one was broken, so they put an inflatable mattress in its place, that needed to be inflated every night, and deflated every morning.
- Satellite TV did not work.
- Other TV that is used to watch when we were outside, did not work either.
- Icemaker machine from fridge did not work.
- Water dispenser from fridge did not work.
- Black out in most of the curtains did not work.
- Toilet was broken, with no water at all. So we had to clean it every time it was used.
- All doors from exterior deposits to put luggage and other things, did not work properly, and could be closed ONLY when closing them really hardly.
- The carpet in the back room was disgustingly filthy and smelled like pee.
- When closing the extensions to come back from the trip, there was so much water coming inside that it was scary.
There is no way that anyone could think that this is a five star RV!
Apart from that, I had rented a class A RV #180, and three days before picking it up, they told me that it was broken, but I was going to get a better and bigger one instead, #154. I went to pick it up, and was forced to pay $340.00 for insurance. When I asked about this payment, they told me that in RV #180 insurance was included in the contract, but in #154 it wasn't. At that point, my grandkids were already waiting for me, so I had to pay and couldn't do anything else about it.
If this company doesn't change its manager, it won't be able to keep its clients, and without clients, companies are gone. read more