I bought a 2006 Nissan frontier 2 yrs ago. it was a easy process to buy here an I got a very fair…read moredeal from the owner. the truck is still running strong with no major problems !! if I ever need another used car I will check here FIRST ! Excellent service an NO high pressure Sales. I got a Fair Deal !! Thanks Frito

Jeff has shown me what customer service and integrity are all about. We purchased our truck "as is"…read moreno warranty, as is the case with most used vehicles. Despite that, when I returned for some agreed upon due bill work and I showed something else that had crept up, he took care of it, at his cost even after I said I'd take care of it since there was no warranty. ABSOLUTELY the best service and integrity I've EVER experienced with a dealership!

Was ready to hand over cash to purchase a car on the lot. We agreed on a lower price, not a man of…read morehis word! Then, the car wasn't on the lot as I had an appointment to test drive it, excuses were made that one of the workers was using it! She could have used another lot car knowing I had an appointment to drive it. She loves it to much, sounds like they won't let it go! Then remove it from being available on your website. I left feeling like I was lied to over and over! Not getting my business anymore! They come across as being very friendly, just not knowing how to be honest and i don't like being lied to!

This place is a total RIP OFF. I brought my 2017 Electric Drive Smart Car fourtwo because it said…read moreit needed annual maintenance. After 2 hours and several calls asking how much they were going to charge with no response, I went to pay and the total charge was $378.74. The only thing they replaced was the "dessicant air drier" which they charged $150 for. They charged $179.50 for the maintenance. I found a YouTube video: How to change desiccant cartridge in a Smart Fortwo Electric Drive (451) https://www.youtube.com/watch?v=unAZEQQ8HWU&t=116s where they said the part was $54.03. WARNING: DO NOT GO HERE!!! They are non-communicative and a rip off. My bad for not calling around and looking at reviews on Nextdoor. Be forewarned. I should have checked Yelp :(

RJ our salesman, Gabriel, and Mr Johnson in the service department were kind and patient. We…read moreappreciate the time and understanding they provided. We enjoy our vehicle and anticipate many years of creating fond memories.

Good service outside of service manager Allen. He doesn't follow through with things with many…read morepromises. When paying for a service it should be completed correctly not halfway. I paid for a service that was not complete. Poor service management for Lithia Honda. Allen your service manager says he is behind and will get to it with many broken promises.

If I could give more than 5 stars, I would without a doubt…read more Mallory is a absolute gem, the owner Brody is one of the nicest men Ive ever met as well as the finance guy Rich. All already amazing experience here. I went to several other dealerships before someone recommended Valley Boys Auto, I didnt have much hope after getting the run around from 3 other local dealerships I was mentally exhausted and felt defeated. Upon doing business with Valley Boys Auto I was treated like more than just a credit score, more than just a paycheck or a number, Valley Boys treats you like family! I will be back once I pay off this truck, I will not go anywhere else. Theres a reason Valley Boys Auto was named BEST OF SOUTHERN OREGON for years in a row, I'm sure they are going to win it again this year too. I am incredibly happy with my new to me truck and can't say enough good things about this dealership, owners and sales people. If you are looking for HONESTY and a good reliable vehicle, VALLEY BOYS AUTO is your place to go.

Bought a van that started misfiring. We paid for a warranty and because Valley Boys messed up the…read morepaperwork the $4000 warranty company refuses to fix the issue. Don't buy from these people as they will sell you a lemon and a scam warranty.

I found Quality Cars to be an excellent company to do business with…read more Over the years I have purchased many used vehicles and I found Quality Cars to be professional, pleasant and responsive. Their after the sale service was equally outstanding. Yes, I would definitely do business with them again.

Stay away! This dealership does not honor their advertised 2 week warranty or fulfill promises…read more Was promised by owner Lon to fix transmission that his son Mike lied about but Mike refuses to fix. Power steering went out while driving with my newborn and they sent it to an unlicensed mechanic and refused to give me any contact info or name.... I ended up having to pay to fix everything their mechanic didn't! All of these occurred well within their two week period and after 4 months the car is COMPLETELY un driveable. Mike has called me out of the blue and harassed, intimidated and made threatening statements about a post on Facebook in a mothers group accusing me of slandering them, it was an anonymous post about another dealership. He has refused to apologize for this and completely stopped contacting me or returning repeated calls to him wondering when they will fix my car! This salesman Mike is very rude to younger people, takes complete advantage and ignores his mistakes. I sent a bank representative down there to talk to him and he ignored them for an entire week, until she had to call again and he still refused to fix it. Mike is beyond rude to service members and veterans, who tried to speak to him on my behalf since he had treated me in such a disgusting way. Swearing at them, slamming doors and threatening to call the police because things didn't go his way. I ended up showing him the videos of all the promises they made to fix it. This made him explode with anger as he thought I had nothing on him. During this he made a statement saying "...we don't inspect all of our cars, just the ones that need it" asking why their multi point inspection for every car they advertise on, somehow didn't show the severe transmission issue, and mistook it for bad brakes, along with severe damage to power steering. He has lied so many times and accused everyone else involved other than him to be the liars, even his own business partners, and other reputable licensed mechanics, to try to get out of this. He is the most unprofessional salesman I have ever met. Honestly would have been fired a long time ago if his Dad didn't own the place!

Currently traveling on a road trip from Southern California to north cascades np in my 2021 VW…read moreTiguan. While traveling through Klamath OR I started to hear my breaks grind - metal on metal sound - not good. After calling a few places in Klamath with no luck I found the closest dealership to me. Called them on the phone and Zac K (service manager I think) assisted me. I told Zac my problem and he went right to work. Found all the parts my Tiguan might need and held them for me until I arrived from Klamath. One I arrived Zac greeted me and his team got to work. With 90 minutes my breaks were fixed and I was back on the road again. Thank you Zac and the service/maintenance team here at Medford VW!!!

Service Manager Zech Krzyzanski, Service Advisor Caitie Johnson and the whole service team have…read morekept our 2014 Jetta running like new. Cannot say enough about the level of quality, care and concern they have shown both us and our car. Not our typical auto dealer experience. These guys are exceptional. M&M Olson

Erica Mehan was absolutely AMAZING. After problems with another non related dealership, I came in…read moreand she went above and beyond to get everything I wanted. She was so helpful and great personality! Finance guy Tanner got us out so fast! Thank you both for making this an incredible experience. Til next time

First off, I don't leave negative reviews unless I've been misled or wronged by the company, which…read morewas the case with Crater Lake Ford/ Mazda. Tanner Newcombe was my salesman. In 2024, I purchased a "lifetime oil contract from them for $995. One year later, I traded in that car for new CX-50. Tanner had me sign a cancellation form to get the prorated refund from my trade-in. I was told I'd receive the refund within 90 days. Needless to say, the $709 never arrived, and it's been 6 months! To make matters worse, he convinced me to buy a new oil change contract on the new car for another $995. I was misled and lied to by Tanner and a manager named Brett P. I've been emailing and leaving messages for Tanner, yet he never gave me the courtesy of a response. After my recent purchase, the dealership wanted me to review Tanner. I mistakenly gave him a positive review, which I now regret. I will either revise that to reflect my recent experiences or complete a new one naming the staff involved. This brings me to yesterday, when I drove the 40 minutes to address this with Tanner. He said he never got the VM's or emails I left, but would investigate and send me a Docusign to process this refund. I asked if I could just sign the form again while I was there, but he had another excuse for why that wasn't possible. I waited 24 hrs and the DocuSign never came. I've had enough of their lies. Since Tanner didn't follow through once again, I called to speak with a manager. Brett P. told me he'd do some research and call me back. Brett called and informed me that the cancellation paperwork was never processed, with no explanation as to the reason why or who is responsible. Brett told me I just needed to call their third-party vendor, DWS, and they'd mail my refund directly to my home. That didn't happen either. Before I hung up, I asked Brett if I could call him back should I have any more issues, to which he agreed. I tried calling Brett back x 2 and left him a voicemail explaining what DWS is requesting. I've yet to hear back from him or anyone from Crater Lake. DWS is adding additional roadblocks, requiring a hard copy of my cancellation request and proof of loan payoff. I was never provided with this documentation, so I'll need to drive in again today to get these documents. I've been inconvenienced one too many times by their sales team and management. Here's my recommendation after buying 2 Mazdas from Crater Lake in the last two years: *** Drive the extra miles to buy from another Mazda dealership in Eugene or Brookings, if you don't want to end up with buyer's remorse! Their sales team is the most unscrupulous group of individuals I've ever encountered. Don't make the same mistake I did, you've now been warned ***

Emily Sharpe was our sales consultant. From introduction to point of sale, she was perfection…read more Emily was truly exceptional in EVERY way. She was very kind, attentive, understanding, time efficient, and informative. Most significantly, Emily kept us up to date on status of our vehicle, without being intrusive. My husband and I both got the impression from the dealership that she is under valued as an employee, which is why I am giving 4 out of 5 stars. I value a company that respects their employees and creates a cohesive work environment. Made our appointment to purchase the vehicle after waiting since August for the vehicle to arrive (delay with the global microchip issue). Everything was ready to go when we arrived, just needed to have the trade-in vehicle inspected, work out the financing, and sign the forms. We completed some of the paperwork online from a link that was texted to us. It took about 2 hours total. I do want to note, the financial advisor was very kind and engaging with my husband and I. I felt like he and my husband could have been friends. We were also given some fun swag, including stainless steel water bottles, hats, and notepads for each of us.

We gave the sales staff an impossible task, and they worked and worked until they accomplished the…read moreimpossible. We very much appreciate the manager and our sales person, Erica.