RJ our salesman, Gabriel, and Mr Johnson in the service department were kind and patient. We…read moreappreciate the time and understanding they provided. We enjoy our vehicle and anticipate many years of creating fond memories.

Good service outside of service manager Allen. He doesn't follow through with things with many…read morepromises. When paying for a service it should be completed correctly not halfway. I paid for a service that was not complete. Poor service management for Lithia Honda. Allen your service manager says he is behind and will get to it with many broken promises.

These guys are great Gene C in service is professional and his customer service is outstanding. He…read morereally cares about you and your car. Always a pleasure to come here cause we know we would be well taken care of. 10 stars for sure Even the techs are great and the girl in front desk.

To start off, this was my fault, but how they handled how I wanted to fix this was worrisome. I…read moretext to check on a car I wanted to buy, and the sales professional accused me of waiting to make another fraud check and when i went to the GM, he directed his sales manager to contact me, The GM himself, couldn't take his time to contact me. With that being said, Mitch Parker, thank you for not making this a priority and giving another unnamed dealership a chance to gain my business.

I'm from the San Francisco Bay Area but have family in Grants Pass, Oregon. I have a Mercedes…read moreSprinter van that needed new tires and the 60k mile maintenance done. So on a whim, besides my local Mercedes dealer, I also checked pricing at Mercedes of Medford. Even with 800 miles of diesel fuel to get there and back, I literally saved well over a thousand dollars by having this major service step done in Oregon while visiting my family. (And no sales tax on the tires and all the parts I replaced!) As a retired industrial service business owner I was quite pleased with my telephone and subsequent in-person interaction with both Service Adviser Dan and Parts Desk Agent Brandon. They were able to accomodate my requests regarding the scheduling of my visit so that all parts required were in stock the morning of my arrival and the extensive service work was accomplished in one day. I would also like to acknowledge the efforts of Service Technician Justin and the time he spent with me providing recommendations and suggestions for the longevity of my Sprinter. (This was also my first exposure to the text and video summary of an initial service evaluation. It was very impressive.) At the end of the day I wanted to acknowledge the efforts of the above mentioned staff to Hugo, the Service Manager. Near 6pm in the evening, I found him sweeping out the service bay. Great management never shies away from doing the most mundane work if everyone else is busy and that's what needs to be done. That's leading by example. I can see why my experience with the Mercedes of Medford Service Department was so outstanding!

Terrible communication. Slow responses. No update on status of vehicle sale. The lack of support…read moresale started in September 2025 and is still continuing as the New Year 2026 rolls in. After loan approval, it took 14 days to schedule the notary public signing. Several days for them to receive back the paperwork. Then another 14 days to schedule delivery of the vehicle. Another 7-8 days for it to arrive. Once arrived a third party company that holds the title for the finance company, sent a message saying they would take care of getting the vehicle registered. I was not informed by the dealership of this process. I called the licensing company to ask a question on the same day that they reached out. Their representative did not reply for another three weeks. On November 3rd the Oregon temporary tags expired, so I was able to get a 30 day moving permit from the Nevada DMV. That temp permit expired on December 3rd. Then after submitting the requested documents, they submitted my document packet to the Nevada DMV. It has taken another 8 weeks for the DMV to issue registration and license plates on December 30, 2025. But the third party company had the registration package sent to the dealership in Oregon "at the request of the dealership". So as of today the vehicle still does not have license plates. In the mean time the vehicle was issued a citation of $75 for not having up to date registration. Because the vehicle is title under my company name, I had to get commercial insurance before applying for registration, which costs more than $400 per month. So the vehicle has been sitting idle in front of my house for the last two months, while I'm out of $800 in insurance costs, and two monthly loan payments amounting to nearly $2k. I bought the cargo van to use for last mile delivery in Las Vegas metro, but in order to register with services like Amazon Flex, or rent it out on Turo Adventures it needs to be legally registered. At each step in the process I had to continuously prod the dealership sales person for updates. Many times the call had to be elevated to management. Most replies the sales contact would just pass it on to another name within Medford Mercedes. He would not spend an ounce of energy trying to reply the proper information, but would defer the question to someone else. Each time he deferred, it would take 24-48 hours for a response. One of many examples was when after taking possession of the vehicle there is supposed to be a release of the MBUX software from the previous owner to allow the current owner to connect my phone app that controls and communicates with the vehicle's infotainment system. I had to go to the Mercedes manufacturer's contact and the dealership management to get it connected. Both parties pointed to the sales contact, in which he had no idea how to get it connected and once again referred the question to another person within the Medford MB dealership. The latest incident in which the licensing company had the plates sent to the dealership rather than the current owner, I reached out to the same sales rep, and he immediately would not answer the question, but referred it to someone else, in which I will not hear from until at least next Monday, January 5, 2025. I can not recommend doing business with this dealership. They either just don't care, or there not getting paid enough to motivate them to communicate with their customers.

Can honestly say one of the best customer services I have ever received dealing with Miles~ 10+…read morerating for communication, prompt replies, knowledge etc. Complete pleasure to work with Miles & highly recommend for your car buying needs.

Consistently rip people off and when you try and talk with them they say "AS IS AS IS AS IS" as if…read moreit is a get out of jail free card...

If I could give more than 5 stars, I would without a doubt…read more Mallory is a absolute gem, the owner Brody is one of the nicest men Ive ever met as well as the finance guy Rich. All already amazing experience here. I went to several other dealerships before someone recommended Valley Boys Auto, I didnt have much hope after getting the run around from 3 other local dealerships I was mentally exhausted and felt defeated. Upon doing business with Valley Boys Auto I was treated like more than just a credit score, more than just a paycheck or a number, Valley Boys treats you like family! I will be back once I pay off this truck, I will not go anywhere else. Theres a reason Valley Boys Auto was named BEST OF SOUTHERN OREGON for years in a row, I'm sure they are going to win it again this year too. I am incredibly happy with my new to me truck and can't say enough good things about this dealership, owners and sales people. If you are looking for HONESTY and a good reliable vehicle, VALLEY BOYS AUTO is your place to go.

Bought a van that started misfiring. We paid for a warranty and because Valley Boys messed up the…read morepaperwork the $4000 warranty company refuses to fix the issue. Don't buy from these people as they will sell you a lemon and a scam warranty.