So I have used at least 1/2 dozen Planet Fitness locations while traveling - others may have had more current / extended equipment, but this location had something special about it - great staff that made the place feel more comfortable - front desk and a trainer who was leading a class that was very engaged. I opine that some equipment could be upgraded (count the reps, timer, more of an ability to personalize the machines via adjustments - al things i have experienced at other PF locations). I also opine that the layout could be improved - keep the lower body machines together for instance. But these points are not as important as the vibe at this location - people need ot feel positive about exercising and this was accomplished at this site better than any other I have visited (including my home location). read more

One of my favorite locations so far. I love how spacious the gym feels, especially on the lower level, plenty of room to get any workout done without feeling crowded. I hope to travel back through this area again. read more

I've been happy with my experience at this location. The staff are always polite and friendly, and they are constantly cleaning. I like the fact that they hire mentally challenged people for their staff. I have only one pet peeve, and that is that people just sit on equipment looking at thier phones, not working out. read more

This is a review of Planet Fitness Frederick, not the company overall. This location's manager, Ann Marie Johnson, is arguably the most unhelpful customer service representative I've ever encountered, and that's a competitive category. She's rude, obstreperous, obstructionist, and condescending. read more

I usually work out at home or at work but this location.was conveniently close so I decided to give it a try. They have a pretty decent array of exercise machines and free weights. The facility is well lit and their are video monitors everywhere with various news and sports feeds. The black card membership allows you access locations all around the country which is a good deal if you travel. Of course nobody's perfect. The piped in contemporary music is loud to the point that I have to crank my personal headphones to max volume in order to drown it out. I'm a little older (okay, a lot older) so I'm not a fan of most of it. Maybe they could provide a wireless channel that people can tune in on if they choose. There are also a lot of fitness trainers lurking around looking for customers, so expect some unsolicited advise (I usually point at my ear buds to imply "sorry dude, can't hear you." Also the frequency of bathroom and shower cleaning could be increased. I've seen items that have been left behind in the shower for a week. It is a public gym so make sure you take proper precautions. Overall, I'd say it's a pretty good deal, unless you're one of the many customers who join a gym and never use it. read more

The best of the local Planet Fitness locations. Friendly staff and clean, well maintained equipment.

For my one-off visit, I thought this was a decent Planet Fitness. I stopped by this PF location to stretch, use a hydromassage table, and take a shower after running the Frederick Half Marathon. I thought this PF had a nice lay out, and I appreciated the amount of space for stretching. I'll admit that I was not too impressed with the condition of the male locker room. While nothing was crazy out of order, I though the shower section of the locker room smelled a bit like mildew. Other than that minor (depending on whom you ask) issue, I thought this PF was fine for what I needed for my post-half marathon recovery. read more

As a long time gym-goer, planet fitness was by far the worst gym I have ever had a membership for. Disgraceful customer service. Disgraceful and greedy cancellation policies. Would strongly recommend NOT purchasing a membership here. read more

Thank God for this place! I've been visiting my in-laws in Maryland and it was my goal to go to the gym EVERY day in October with only Sundays off. Since I reduced my membership status from Black to Classic, I lost my free access to gyms nationwide (my wife stopped going with me once the pandemic hit, so I didn't have a need to maintain it). I was told that any time I visited another location, I would have to pay a fee of $25, which I was prepared to pay for my three visits during this weekend. Imagine my surprise when they told me I would only have to pay $5! Hey, that's Happy Meals I can buy!! Not that I can have any. The people at this location were very pleasant and welcoming. The gym was incredible! For the amount of floor space dedicated to nautilus equipment (smaller than I was used to), I was amazed at the amount of devices available. In fact, they had several new machines that I haven't seen but hoped to use at some point. They have a larger member attendance on the average day, making things a little more crowded than I'm used to. But hey, that never stops you from getting the workout you need. Love this location. Can't wait to visit again. read more

Well, after an extensive bit of globetrotting I find myself, once again based in Frederick and while in Frederick, my go to spot for many years has been the Frederick Planet Fitness. As one that has been in and out of here for years, I immediately noticed the upgrades. Extensive new equipment, black spa relaxing equipment, giving the club a new glow. Congrats Frederick!!! read more

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This is a reminder when canceling your membership and the rep at the desk says they will handle it. If you don't get an email before you leave the desk they didn't cancel you. I canceled mine in Sept (my fault for not remembering the guy's name who said he would handle it and I didn't have to sign any documents) today going over my statement, I just realized I am still paying them. My fault for not doing better at keeping track. Called to ask for a refund and the manager said NO because I could be lying. yep those were her words. How do I know you're not lying? Sucks because everyone is not a bad lying person. Frederick MD West Patrick location read more

Their cancelation policy requires you to either send a handwritten letter or visit in person. Both options are the loftiest heights of bullshit and should not he allowed, and this isnt just how gyms operate because I have canceled another gym membership via a phone call. Do not reward this company with your money, because, like an abusive partner, they will make it as difficult as possible to end your relationship with them. read more

I had open heart surgery and tried canceling my membership, they forced me to come in, in person .. it took me addition time to get in there. Of course they continued to charge me, fees that could have stopped on a phone call. That was pretty inhumane due to the severity of my surgery , I won't forget it ! It's a bad policy to ripoff people in a medical state IR inability to come in, very poor policy ! Never again! read more

When I called back and asked Brenda to speak to Emile or another manager, I was told that I had harassed Emile (the person responsible for all of this). I do not consider questioning next steps, regarding an unauthorized charge to my checking account, harassment. The fact that Brenda is willing to make an accusation, using a legal term, insinuates I was doing something wrong. In reality, I have not. The major caveat to this story is that you should treat everyone with dignity and respect and that you should not always assume the customer is wrong. In this case, I did go cancel, I jumped through your hoops. And, your employee made an error that cost me money. What if those charges would have sent me into overdraft? It would have turned out to be very costly, for you. I will say that Emilee eventually apologized for her mistakes. However, this was not until I pointed out how flippant she and Brenda were being about this. I told Emilee of my issues with Brenda. When I told Emilee that I would like to the GM about what I had experienced, she told me that she and the manager had the same functionality and that I could address my concerns with her. I explained it this way. "When I have a problem with Brenda, do you think I should tell Brenda or should I tell her manager?" She responded "Me." I then asked, "If I have a problem with you, should I report that problem to you or your manager." Silence. When prompted, she said she I would have to call before noon tomorrow. I explained to Emilee that she should have him call me. The reason was lost on Emilee. Again, eventually, I got her to agree to have Ian call me. Allegedly, she is going to have the store manager (Ian) call me tomorrow, by noon. I am a bit leery to hear from a manager as reviews posted on Google seem to indicate at least one of your managers has been seen berating employees and has a couple of complaints regarding customers saying they accused them of lying. When she told me how long it was going to take to refund the money, I was taken aback. The transaction, in my understanding (and my bank agrees), is unauthorized. You are required to have a procedure in place for unauthorized transactions. My cancelling the agreement, in-person, constituted a legal termination of my agreement which revokes your right to make transactions out of my account. If you do not have a measure in place for this, that will move this process along quicker, my bank has agreed to mark this as an "Unauthorized Transaction" which will open an internal investigation by my bank into the transaction, and potentially your payment processors transactions. Here is the reviews I have posted. The much more detailed explanation is being uploaded to the BBB website as we speak with a copy of this email. "After canceling in September, by going into the club and speaking to a desk representative and an assistant manager named Emilie because the desk representative was having problems cancelling my partner's account. Emilie said she had completed the cancellation. A month later, I noticed 2 charges for the cancelled account. I called the store. Brenda answered and I went through then entire story. I was told that I had not cancelled. And, if I wanted to cancel, I would have to come to the store (I canceled because I have moved). Brenda seemed like she did not believe I had come in and cancelled. She pressed, "when did you come in." I could not remember the exact date, but I believed it was sometime between the last week of August and the first week of September, as that was when we had moved. She checked "I don't see any check-ins on your account except November 2022. I have been to that club on several occasions, most of the time, I used my phone to check in. On two distinct times, I know they had to look my account by name up as I didn't have my phone with me. I suggested she look at my partner's account to check. When I provided her his full name, nothing came up. While she was trying to figure out what to do, I started to check my Outlook calendar for what day I cancelled. I found the cancellation confirmation for one of the accounts. On that confirmation, there was a member number. I gave her the number. She looked it up and said "you gave me the wrong name the first time." I had given her his full name. She said his name is "Doug" and I replied, "which is the shortened version of Douglas." Her response was "I'm not arguing with you about it, you gave me the wrong name! It's not the name in our system!" Obviously, speaking for the benefit of someone listening to her that was not on the phone. In their system, when THEY created the account THEY entered Doug. I asked how I was supposed to know what name they put in their system and she huffed in to the mouth piece, upset. When she reviewed she saw his account had been cancelled. When she got back on the phone, instead of saying I see that they cancelled this account, I can cancel the other account, as a courtesy (again, ma read more

My first time, as a visitor. While the gym is clean and well equipped, the area where the dumbells, Smith machines, jungle gyms are, is very poorly ventilated. It was very stuffy and quite hot. Same with the lockers. The management apparently knows that because they had a few floor fans, along with the overhanging ones. The area where the treadmills and ellipticals are located, is much better ventilated. Thus the one star. This review had been posted in another site on Aug 25. I received an answer from planet fitness the next day. Probably from their web team.Asking me to speak to the manager of the place. THE MANAGER IS ALREADY AWARE OF THIS ISSUE. The areas (weights room and lockers), are hot and stuffy, because either the A/C unit(s) are faulty, or the thermostat is set too high, to save on the gym's electric bill. The MANAGER/OWNER(S) are well aware of this and they have done nothing about it..they might even intentionally cause it...and LIP SERVICE FROM THE PLANET FITNESS WEB TEAM IS NOT GOING TO FIX IT, as I see the same issue in several other comments dated several months ago. read more

I have been a member for about three months. The gym is new to the Frederick area and I feel is a nice addition. Frederick is full of small gyms full of fitness freaks and meat heads hogging all of the space and equipment. Here it is a different story. Plenty of equipment and they have the slogan of a "judgement free zone." It's nice to go to a gym where you don't here grunting and zuba pants. You get a complementary session with a personal trainer whenever you would like. The locker rooms are clean and nice. In addition to the individual, not group shower, there are also irons. ALL OF THIS IS ONLY 10 DOLLARS! If you would like to upgrade to the black membership you get a couple of additional benefits. For only 20 dollars a month you get a relaxation station full of massage chairs as well as free tanning. Not to mention you can use your membership at any other planet fitness throughout the county. This is a great place and I would suggest joining if you are looking for a gym! read more

Planet Fitness - Gyms Near Me - Frederick, Maryland

Planet fitness is an inexpensive gym, period. But despite their "no gymtimidation" (intimidation) motto, cheap is cheap. So what you end up with are people of all athletic abilities showing up, but that doesn't exclude the meatheads. Which, that's what makes up the majority of the clientele. If you're thinking of doing any weightlifting at all, you better either show up at the crack of dawn or at midnight, otherwise you'll be waiting in line behind all the other guys spanning the entire length of the mirrors. With what little weight equipment as there is (this is primarily a cardio-oriented gym with tons of treadmills and elypticals), expect weightlifters to hog several pieces of equipment and benches at once. If lifting isn't your thing, then really you should reconsider why you're paying to go running. But at least there's tons of machines to use. Amenities are non-existent; no towels, no headphones, etc. Nor do they offer any sort of fitness classes. Planet Fitness does offer tanning bed and massage chair usage with their "Black card" membership, but I hardly ever see anyone using this stuff. Overall, it's really just not the friendly environment they promised. The extremely cheap price attracts just as many crossfitters and meatheads as it does average joes, and the weights are always bogged up by the former. And with no amenities and limited non-cardio equipment, it makes you wonder what you're paying for. EDIT: I wanted to add a photo of the last time I was at the gym; here's a photo of the bathrooms. The actual gym is decently maintained, but the bathrooms (at least the men's bathroom) is usually a wreck. *In reference to weightlifting, I'm referring to the free weights. Machine weights usually aren't as busy, but that's because machine weights suck and usually people who are serious about lifting weights to get in shape don't use them. 1/5 read more

Planet Fitness - Gyms Near Me - Frederick, Maryland

Stuffy, over-crowded, complete lack of gym etiquette, the machines just feel dirty and old, and it has a certain smell to it that you won't find in other Planet Fitnesses. The airflow is non-existent. The cardio equipment is new, but if you want to do anything other than that, good luck because you'll be standing in line behind 10 other people. Just not enough equipment to go around, packed into a really tight space where you can't really get around without being in someone's space. The staff seem nice but I don't really talk to them aside from the typical hello and goodbye. Just a typical planet fitness, with people hoarding 3 sets of dumbbells, while also being under the bar of the smyth machine, but with much less space and a more offensive odor. Better off not leaving your hotel gym. I can't believe I'm saying this but this place makes me miss the planet fitness in Baltimore... read more

I don't mind this location too much. It's much better lit than other locations I've been to... my gripe comes with the temperature and lack of air flow. Maybe some people like this, but I feel like I sweat more in this location than anywhere else. It always feels stuffy like the air isn't moving despite a couple of lazy ceiling fans spinning at half speed. Doesn't really make for an enjoyable workout read more

A quick update the regional manager at planet fitness Brian Hoffman helped me big time with my main issue. My membership is canceled without a penalty. Thank you brian for your time and assistance. You saved much of the faith i lost from planet fitness. Thank you. read more

Decent gym but very very bad vibes. I'm a 22 year old girl and the energy in this place is overwhelming. If I had a dollar for every time I look up and see a dude staring at me, I'd have enough money to join Orange Theory instead. I just want a place where I can stretch and do resistance band workouts without having to turn around to make sure no one is creeping on me. Even when I confront these men, they are unapologetic. This gym probably works well for guys on a budget, but I'm willing to pay more to feel like I'm not being watched. Sorry planet fitness, you don't need the lunk alarm as much as you need a creep alarm! read more

This gym is located conveniently off of the Golden Mile in Frederick, which is an easily accessible location for those who live in town. It sits in between a laundromat and a dollar store, which attracts a wide variety of people so it is usually a relatively busy area. The staff is friendly and is willing to demonstrate how to use the machinery if it is unfamiliar to you. The price when I joined included a $24 start up fee and a $10 monthly fee from there on out. There is also an annual fee in July, which costs around $30. There are plenty of different machines and free weights to use and the locker rooms/bathrooms are clean. It is usually pretty busy and can get crowded at times, but overall not a bad place to workout! read more

For the money can't beat it. Been a member for over 5 years. Let me say the staff is awesome, friendly. And knowledgeable. This gym and diet helped me loose almost 100lbs. 344-250, right now. The locker rooms and bath rooms could use some more cleaning, maybe check on them alittle more often. We could use another water bottle filling water fountain as well, sooo glad we finally got one but now let's get another, 2 isn't too much to ask for considering the crowd especially in the evenings. I don't know if there is new management or not but certain machines have been broken for months, the entire spring and summer....I feel like in prior years machines were down for a few days or so, week max. This isn't right, a gym that is a cardio oriented gym and 4/5 stair climber machines are broke and the one that does work is slowly going, you can feel it. It's not smooth at all. I use ( well used...) these machine daily. In my option it's the best cardio machine for weight loss and I credit it for my results. There's no excuse they are down for this long. If you can't fix them get some new ones...The staff has no answers, I ask weekly, all we do is look at the out of order signs that have been there for months. That's my only real complaint but it's a big deal, gym members have been talking about it and voicing it all spring and summer. How long are we going to have these broken machines before we do something, a year?? read more

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This is not my typical planet fitness- so I can't really speak to the business/customer service end of the Frederick location. However, I can comment on the facility in general, which I like. It's pretty small, and closed off, with essentially no natural lighting. But it does have everything you would want and expect from a planet fitness. I love the parking, accessibility, and how close it is to Aldi. I also just love PF in general. It's not the best location I've been to, but it's not the worst. read more

While in town on business, I decided to check this PF location out , and compare it to my home CT PF location, as well as the many others I have seen. Since I go to alot of PF locations during my business travels sometimes I get the feeling I should be a corporate QA inspector for PF. Good: Clean, newer, amount of large sized lockers, more Stairmasters than most locations & newer model, cool overhead timer in 30 minute workout area that counts down to zero. This is much preferred over the Red/ Green traffic light style that doesn't show a timer. Needs Improvement: No exercise balls, no Bosu balls, feels smaller/tighter than newer locations, warmer in weight room like AC unit not working well. Overall worthly of price paid. read more

I've been a member of this gym since it opened in 2009. This is a bare-bones gym experience, and as such, you get what you pay for (and in my opinion, and then some). They've got their treadmills, ellipticals, stair-climber-whatcha-ma-callems, free weights and weight training machines, and a 30-minute all-over fitness circuit for people who are in a hurry or just clueless about where to begin. The staff has always been very friendly, and even though there does seem to be a bit of a turnover at the front desk, it's nice seeing the same faces pretty often. They always smile at you and say goodbye when you head out. Personal fitness instruction sessions are available for all members... I had one session when I first joined, but since I'm stubborn and like to do things for myself, I haven't had any further sessions. However, the instructor(s) always seem nice and helpful, and I always see happy (if exhausted) people tagging along after them. The gym is clean (and please help keep it that way by wiping down your equipment after you're done and tossing out the paper towels!). Usually there are a couple of sinks, shower stalls, and machines down for the count, but the staff always gets everything back up again eventually. Black card members (who pay the higher membership fee) can visit other Planet Fitness locations and can use the massage chairs and tanning booths for free. Aerobics machines have personal TVs attached to them... sometimes they go haywire on the treadmill with all the static buildup and change channel on you, but it's not really a big deal. The absolute busiest time seems to be weeknights from 5-7 pm, and it can be hard to find a free machine at that time. You'll see people of all shapes and sizes getting their move on, without judgement or criticism. Overall, for $10-$20 a month, you can't expect much, but I certainly feel like I get my money's worth here! It's definitely kept me a happy member for over 3 years now. read more

I joined the "gym" a year ago, I went with the black membership. I was never given a tour, never shown how to use anything and when asked was told they didn't have time. I tried to cancel and they told me I could not. After moving I was able to find my original contract and found that the contract said it would not exceed 12 months. I called to confirm that since I had not ben in the place in over 6 months. They said it would void after 12 months and I had to do nothing. After 2 extra months of being charged I was told I had to give a 60 day notice of cancelling and HAD to do it certified mail. So, my certified mail went out today. Hopefully this crappy company that refused to help me in the first place and just wanted my money will actually cancel out my contract this time. Oh and when I called for the address I should send it to, they hung up on me before I could ask a second question. read more

I'm not even sure I could call Planet Fitness a "gym." Possibly a fitness center? Although they do have a decent amount of equipment, they lack variety. I've seen fitness centers in apartments with more equipment variety than Planet Fitness. Some of the best cardio machines are the stair masters and rowing machines, but Planet Fitness has neither. They don't provide adequate equipment to stretch and do stability or body weight exercises. Stability balls and yoga balls would be a big improvement, as well as some medicine balls and kettle bells. I don't want to go to the gym just to get on a treadmill or elliptical, maybe lift a couple weights, and then go home to do my abs. Isn't that what the gym is for? At least let me bring my own yoga mat.. I don't want to lay on the same sweat covered mat that multiple people have used! The tanning beds are kind of creepy, loud, and really don't work that well. The bulbs always seem so dim they haven't been replaced in years. You can't trust that the beds are clean either, members are expected to clean them after they use them, the employees do not clean them. Half the employees don't even know when the bulbs were replaced, or which bed has the strongest bulbs. The "judgement free zone" thing is ridiculous. Good thought, but it's a little over the top and the "lunk alarm" is outrageous. That is outright embarrassing people and calling them out- PF is actually judging them... how can you prove they were judging someone else? I feel like people judge MORE at Planet Fitness than at LA Fitness, Sport and Health, Fitness First, and Gold's. It's not just the Frederick Planet Fitness, my dad got a membership to the Myrtle Beach PF since it was cheap. He asked me for some advice on exercises and machines that would work for him. I told him about kettle bells and HIIT among a few other things. He got back from his work out and said that they had NONE of my recommendations, and he didn't feel comfortable doing HIIT (wait... isn't it supposed to be a "judgement free zone"?) The $20 a month black card is a waste, the tanning beds are worthless, but for $10 a month, it's not a completely horrible gym. For beginners it's a great start to getting into the routine of working out. But for those who want more out of their workout and the ability to switch it up, spend the extra money and get a $30 membership to a different gym where you'll have more options like a sauna, pool, dedicated spinning room, classes, and more equipment than you can imagine. My best advice if you're a beginner is to check it out during the day and see if it will work for you. DO NOT go to check it out at night!! They have one staff member working the desk and they are not allowed to give tours at night. read more

Although I didn't go to planet fitness for an entire year and a half. I always feel welcomed when I come and people even remember my name. $10 a month is an amazing amount for any gym. Especially with the amount of upkeep that they sustain. I love planet fitness and I am glad to be a part of it. read more

Pretty disappointed right now. This facility has been under construction at least three months. It sucks! One day I was on cardio equipment while the ceiling tiles were being replaced. I love breathing down asbestos while exercising. Don't even get me started on the bathroom situation! Not cool, PF owners. And then leaving your underpaid staff to handle the questions. "Should be soon" is not a good answer to when will this be finished. I get it, it's cheap to work out there but I feel you've taken advantage of your loyal patrons. The least you can do is a free month membership. read more

This gym is great, the people are truly just real regular people trying to stay healthy. There are women and men of all ages and sizes here and it makes it very comfortable. The gym is clean and does not smell, there are plenty of TV's around for everything to be on. There are tons of machines, and ample space to move around. Overall a great atmosphere and a very easy place to work out. read more

Planet Fitness - Gyms Near Me - Frederick, Maryland

So people complain about this gym. At the end of the day it's $10 a month or $20 if you're a black card me ever. Anyways- there is no pool, no fancy ambiance ect... But you have treadmills, stairs, free weights and a variety other machines. The staff at this particular location has also been the nicest I have ever encountered. Very attentive, helpful and kind. My recommendation- check it out it is nothing fancy but it is cheap and convenient with lots of equipment. Weekday evenings it is packed. Friday through Sunday the coast is clear and mornings during the weekdays are pretty quite as well. It's a basic gym and you'll get all the things you need for a simple and effective workout read more

No masks, app still says you have to have them but no one wears them or cleans up after themselves. Staff was wearing them under their nose even when they first re opened and Covid numbers were higher, but now it's just a literal virus petri dish. Gonna have to find a new 24 hr gym before I get sick. read more

Love this gym! The people that work there and the trainer, Andrew, are all very helpful and kind! The facility is clean, well setup, and there's plenty of machines too! The price cannot be beat either! I pay $10 per month and paid $10 when I started! Such a good price for a great place! It is also awesome that they are opened and staffed 24-7! I have always felt safe there late at night because there are lots of people there and the staff person is there as well! I never want to go to any other gym!! read more

Affordable, nice equipment and it's never crowded. It's very clean and organized. And the membership is perfect $29 to sign up and just $10 a month. I see people of all ages and sizes here and I love that we all have one main goal to workout and become healthy. Some gyms people just go to meet people it's quite crazy but not this one. I suggest going to the gym and checking for yourself the reviews aren't that great but I've never had a problem here. My only issue is the location could be better. read more

P.F. is still a decent place to work out, however, management is allowing the cleanliness of this facility to seriously slip. The mens' room is looking filthy, like it hasn't had a professional cleaning in a long time. The water fountain, which is in plain view for all to see, has a brown film (a combination of algae, bacteria, and perhaps several strains of viruses sprinkle in?) is disgusting clearly visible (see accompanied pictures). Fair warning given--P.F. clean up your act now! read more

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If you only want to run on a treadmill or use an elliptical machine,this is the place for you! Otherwise, the only five workout benches where the weights are located will always be packed by meatheads that love to check themselves out constantly and take up the tiny weight lifting area all day. This gym is usually packed! You will have to wait around to do anything that doesn't involve a treadmill or elliptical. I joined because of a $99/year promotion, really cheap but not worth it if you're seriously looking for results. Unless you're planning on working out at 3 am look somewhere else! It's usually trashed with paper towels on the floor and wedged in treadmill water bottle-holders from people too lazy to wipe their machine down and throw the paper towels away. The men's bathroom usually smells like urine. However, It is very cheap and the staff is very friendly. read more

This is my daily gym that I go to throughout my work week. I chose planet fitness because of their black card perks, mainly that I can visit other locations and use them when I travel. They're priced fair at $20 a month for the black card. You also get use of massage hairs and tanning beds as well. They have plenty of cardio machines and weight machines along with free weights. They have an ab circuit available too. For your average person this gym has everything you'd need! The locker rooms are nice as well, including showers and changing rooms. Overall it's a clean and friendly place! read more

Excellent place for working out and body building friendly staff some times like the posters on the wall

I just joined the gym and I like it. The only thing slightly negative is they failed to as a new member to walk you around the gym and explain the massage chairs, beds and machines. Other than that, all appears to be fine. Its not for everyone, but it is great for the price. read more