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Benbrook, TX

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Planet Fitness

3.4 (37 reviews)
Open • Open 24 hours
Updated 2 months ago

Services - Planet Fitness

Personal training

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Lobby area and the side of the front desk.
Melissa V.

Toby Keith says, Man, I love this bar! But for me, it's more like, Man, I love this Gym! This Gym is always clean with friendly associates and great prices on gym memberships. P.F. provides many perks, just for checking in! They have one employee that goes above and beyond. He knows everybody's name that walks in and knows all the answers to your questions. The Planet Fitness Rep even shares his faith sometimes. I think, this why, I like this gym so much? It is rare, that you see customer service like this. When you recognize something great your able to cherish it. It creates a whole other dynamic. Planet Fitness has been implementing sanitizing way before Covid-19 began. They are taking the virus serious. The doors are left open to allow any germs to escape. P.F has touchless check ins. That way your not in contact with anyone. Sanitizing stations are made visible with a flag. This is helpful because, you can't miss it! Social Fitnessing signs are placed on every other work out machine. That way your sweat droplets won't get on anybody. Lol. Mask are to be worn, even when your on the treadmill! Trainer is really nice. He listens well and is very respectful. A work out plan was created just for me. My plan included strength equipment, cables, stretching and the use of the Planet Fitness App. Not to brag but, I'm already seeing results! Lol! Areas of development include: pick up trash out front, fix work out equipment when needed and any maintenance issues in the restroom. Parking lot needs some work. Do you need some help? Look next door to your neighbor, Ollie. You can get some ideas from him. Lol Well, that's all I got. Planet Fitness you get two clean thumbs up!!! Remember, focus on the good. Mm mm, mm, mm, mm, we got great customer service, we got a squeaky clean gym, we got Trainers, We got perks! Man, I love this gym!

Prayer and staying healthy is the MOST important thing we can (& should) ALL do to fight off diseases & pandemics.

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1 year ago

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2 months ago

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10 months ago

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9 months ago

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2 years ago

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1 year ago

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2 years ago

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2 years ago

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1 year ago

Terrible customer service. Almost impossible to cancel a membership and no one at desk will help/address issues

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6 years ago

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1 year ago

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2 years ago

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2 years ago

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4 years ago

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3 years ago

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3 years ago

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5 years ago

Great location, lots of different options to work out on and the staff is super friendly

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5 years ago

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4 years ago

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3 years ago

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6 years ago

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7 years ago

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3 years ago

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4 years ago

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4 years ago

Never crowded, clean facility and friendly staff.

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8 years ago

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5 years ago

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5 years ago

The place is kept very clean and the management are ALWAYS friendly and ready to assist.

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5 years ago

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4 years ago

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8 years ago

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9 years ago

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8 years ago

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8 years ago

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6 years ago

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6 years ago

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8 years ago

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Ask the Community - Planet Fitness

Review Highlights - Planet Fitness

“The Planet Fitness on Camp Bowie is clean & fresh, with brightly painted equipment and plethora of big screen tvs.”

Mentioned in 4 reviews

Read more highlights

24 Hour Fitness - Fort Worth Horne

24 Hour Fitness - Fort Worth Horne

2.9(93 reviews)
2.7 mi•Arlington Heights

My daughter and I recently joined 24 Hours Fitness, and we had an amazing experience thanks to…read moreCameron. He was friendly, professional, and took the time to listen to what we wanted. He never pressured us into signing a contract and genuinely focused on making sure we were comfortable and happy with our decision. What impressed me the most was how personable he was with everyone. Throughout our visit, he knew members by name and made a point to tell people "Good night" as they were leaving. That personal touch made the gym feel welcoming and like a true community. His excellent customer service made us feel welcome from the start, and we are excited to be members. We highly recommend this gym because of the positive experience he provided. Thank you, Cameron, for going above and beyond!

24 Hour Fitness, 2701 Halloran Street, Fort Worth, TX…read more UPDATE, October 30, 2026: After this incident, I contacted 24 Hour Fitness Customer Service directly and received a refund. I appreciate that Customer Service was willing to resolve the financial issue when local management refused to make any effort to help. However, despite explicitly requesting that my complaint be escalated to district and regional management, I have still received absolutely no communication, acknowledgment, or follow-up from General Manager Neha Dhankhar or anyone above her. The refund resolved the financial dispute. It did nothing to address the conduct of local management, my concerns about payment information, or the lack of accountability. As of October 30, I have received no email, phone call, written acknowledgment, or follow-up from Neha, district management, or regional management. The most frustrating part of this entire experience is that 24 Hour Fitness Customer Service ultimately issued a refund after I contacted them directly, accomplishing exactly what Neha insisted wasn't worth attempting. This was never simply about $273. It was about how a company treats a decades-long customer who promptly disputed an unwanted renewal, the professionalism of the people entrusted to manage its facilities, and the handling of customers' stored payment information. Despite receiving the refund, I still have three unresolved concerns: 1. A written explanation of why my previously replaced payment card was apparently retained and charged. 2. Confirmation that my stored payment methods have been removed from active billing systems. 3. Confirmation that my complaint regarding local management's conduct has actually been reviewed by district or regional leadership. After more than 20 years of membership, I find it remarkable that not one person in management has considered this worthy of even a brief acknowledgment. 24 Hour Fitness ultimately did the right thing by issuing a refund. Unfortunately, the management at this location has done absolutely nothing to restore my confidence in the company. The money was refunded. The customer service experience remains unacceptable.

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24 Hour Fitness - Fort Worth Horne
24 Hour Fitness - Fort Worth Horne
24 Hour Fitness - Fort Worth Horne

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Planet Fitness - gyms - Updated October 2026

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