If I could give zero stars and still put a review I would!
These shady girls signed me up over the phone after coming from a Tyler location that is open 24 hrs; They failed to mention that they are only open 8 to 5 Monday through Friday Until AFTER I was handing the contract back to the girl at the counter.
I then told her to go ahead and cancel it because that's during work hours and it won't work for me she said "you've already signed the contract there's nothing we can do now". They proceeded to inform me that I could cancel after three months; I had literally just handed her the agreement back and your failure to disclose THAT kind of information?!
So I asked to speak with a manager, but they told me I would have to call her on the following Tuesday after 2 PM, on Tuesday I called the manager and who would have guessed!? She wasn't available!
I have since then called back several different times left several messages on the voicemail and with other coworkers and still haven't gotten this resolved. After they drafted another $49 from my card I called again and spoke to a woman today and told her it's been three months I would like to cancel my membership. What could go wrong now you may be asking yourself? Welllllll....she informs me it'll be another 60 days before I can cancel!? Ummmm....THAT WAS NOT WHAT I WAS TOLD THE FIRST TIME.
After telling her that I pay 49.00 per month for something I cannot use and going over the whole situation her response was " it's not about the money, we don't need your money". I told her that for her it may not be about the money but for me it is and that what they are doing is wrong. She DID NOT CARE! Lol she again said that there's nothing she can do about it I have to wait 60 MORE days to cancel. Well that callous condescending attitude is what got me! Nope! I said that I would be canceling my card and I don't give a shit what they think about it and she hung up on me. Card canceled. Bye beach! read more
