I had a membership here for quite a while and there were at least three (possibly four) times that they were not open at their opening time of 8:00 am. The final time was my last straw. It was after 8:30 when I called and the person said "well, we are here now." I then asked what steps I needed to take to cancel my membership. Another employee did call to apologize but this was not the first time this had happened and it's aggravating. I was charged the $99 to cancel on the spot since I opted to not drag it out for 2 months. read more

Very clean and fun place. The girls are always so accommodating with my time and any changes in my schedule when I schedule appts. But most of the time, I am a walk-in. I never wait for more than ten min and most of the time it isn't any wait at all. I love the services! Red light is so good for my body and chronic pain, and the facial has noticeable difference in two weeks. Well worth the money. There is a 30 day notice to cancel Membership but u can always put your membership on hold for a nominal fee. I have done this for vacations and super busy months! All in all- for services even spray tanning and included tanning it is well worth the price! EVERYONE gets one free spa day to try it out. read more

I started a membership all excited but then I had a health issue come up and even had a drs note that I can not use the services and I was told ole well you have to pay two months or 99.00 and get 2 months free after my issue for cancellation . I already have bad news that this came out the blue but now I'm stressed behind this. That fine I'm going to contact the Better Business Bureau in regards to this and customer service. Don't go her because if something bad happens and it's a emergency situation they don't give AF . Go elsewhere. read more

Never go in when that girl Whitney is working, literally so rude and nothing was clean this was in the morning mind you, she was on her phone and the hydration was disgusting honestly I'd fire her givin the chance read more

Manager is absolutely unprofessional and "catty." She trained a new employee of hers for only 30 minutes and then proceeded to fire that employee for "not knowing how to clean the way she wanted things precisely to be clean." When the employee stated to her manager that she didn't know she wanted certain things of her salon cleaned a certain way, the manager responded by telling her she should've asked more questions. Maybe you should have trained her for more than 30 minutes so she wouldn't have to ask questions? How does she expect people to not know how to clean things the way she wants when she does not teach them how to? Not only did she fire this employee for doing her job exactly the way she learned, she fired her over text in a very catty manor while this employee was at work. To add on to the cattiness of her behavior, she would talk negatively about the members that would come in and/or other employees. Please consider taking your business somewhere else. I used to love planet beach and their amenities, but I will not support someone who is so utterly rude/unprofessional to their members and the people who work for them. read more

Always clean. The girls are very professional and knowledgeable. While they do have great products to enhance your experience with their program, they are not pushy about it. Beds are well maintained and bulbs are replaced regularly to make sure you get the best experience. Definitely a place to go if you need some relaxing "me" time! read more

I cannot get away from this place. I bought a membership and it was great for awhile. After about 5 months I decided to cancel because I was moving and there wasn't a planet beach remotely close to my new town. I went in and was told I'd be billed one more time since I didn't give them a 30 day notice. I knew it was in the contract so I said okay whatever. Fast forward to the next month. I get charged again! I call my credit card company and let them know what's going on and they dispute it. I call PB and they say I'll have in to come in to sign and cancel - AGAIN. I already did this once. So I drive an hour to this location and once again sign the paperwork. They tell me I will be billed again since I didn't give a 30 day notice..WHAT? They assure me they will for sure cancel my account and will give me proof on paperwork showing I signed the cancel form, but I'll still be charged the last $60. Whatever. A small price to pay to rid myself of this scheming company. By this time I've been charged $60 per month for 4 extra months that I haven't been attending. That was a year ago and I'm still charged $60 per month every single month. My credit card company disputes it every month buts it's still pretty irritating to tie up money several weeks out of the month. I guess I'm going to have to get a lawyer to make them stop charging me every month. Do not open a membership here. You'll be paying for it forever. read more

They told me not to use their facility anymore because they found some tissue on the floor after I used their facility. I will not recommend this place to anyone of my family and friends. Their customer service is very poor especially since they are very unfriendly and rude. I would strongly encourage them to study and learn how to treat their customers before starting a business. read more

This place is the most disorganized business I have every visited. I went in one day just to see if I might be interested in joining. They told me I could have a one day test of the facilities. I went back in the next day just to make sure they knew I did not want to join. I was afraid a phone call would not work. I signed the appropriate papers and left. One day I was checking my credit card and they had in fact charged me $400.00 and $80.00 a month for nothing!!!! I had not been back assuming they had taken care of business. I called the manager/owner, whatever never could find out who she was and she told me that she did not have my paperwork to cancel! What a scam! Not surprised I told her the day I had gone in was very disorganized. She never called me back. All she had to do was check her appointment book and figured out I had never been back in! I had to call my bank to get my money back and the charges stopped. I will never recommend this place! read more