I would give this clinic 0 stars if it were possible…read more This clinic is horrible about not answering the phone, not following up or calling back and essentially has an unprofessional staff. I was told that since they are short-staffed, they cannot be bothered to send in the proper paperwork to my insurance provider for a medication. I have been working on refilling this medication since July 20th. It is now Aug 4th. I am out of the medication and have to find another clinic that is willing to help me. Although, when I submitted a complaint (left a phone message and sent a message to Dr. Bradley via the patient portal ) I got a call back from the clinic administrator the next day with excuses as to why they will not help me with insurance and told me I was being "disrespectful" for submitting a complaint about their unprofessionalism. They might be short-staffed but that has nothing to do with how unprofessional the office staff is.

I go to the location in Tyler I see the NP I just love how she quickly listened to me and paid…read moreattention to my needs.. Dr Bradley on the other hand was in and out of the room in less then seconds send his nurse in to do a nose swab on me cause I was very ill at the time and he told me his nurses would give me a call with test results.. this was in December.. however it is now APRIL and I get a $600 bill from this lab (yes I accept the charges, i work in medical billing and I totally get why I was charged) but what I was not okay with was the fact that I'm paying for a test that Dr Bradley and his nurses failed to give me my results! I have also called multiple times to schedule a appointment and all I ever get is there answering machine and I get NO call back. I get tired of calling all the time and not being able to get in. I say GO SEE ANOTHER PCP! highly disappointed with this facility. Moving here I was so excited to get seen but it's just not the case anymore