I would give this clinic 0 stars if it were possible…read more This clinic is horrible about not answering the phone, not following up or calling back and essentially has an unprofessional staff. I was told that since they are short-staffed, they cannot be bothered to send in the proper paperwork to my insurance provider for a medication. I have been working on refilling this medication since July 20th. It is now Aug 4th. I am out of the medication and have to find another clinic that is willing to help me. Although, when I submitted a complaint (left a phone message and sent a message to Dr. Bradley via the patient portal ) I got a call back from the clinic administrator the next day with excuses as to why they will not help me with insurance and told me I was being "disrespectful" for submitting a complaint about their unprofessionalism. They might be short-staffed but that has nothing to do with how unprofessional the office staff is.

I go to the location in Tyler I see the NP I just love how she quickly listened to me and paid…read moreattention to my needs.. Dr Bradley on the other hand was in and out of the room in less then seconds send his nurse in to do a nose swab on me cause I was very ill at the time and he told me his nurses would give me a call with test results.. this was in December.. however it is now APRIL and I get a $600 bill from this lab (yes I accept the charges, i work in medical billing and I totally get why I was charged) but what I was not okay with was the fact that I'm paying for a test that Dr Bradley and his nurses failed to give me my results! I have also called multiple times to schedule a appointment and all I ever get is there answering machine and I get NO call back. I get tired of calling all the time and not being able to get in. I say GO SEE ANOTHER PCP! highly disappointed with this facility. Moving here I was so excited to get seen but it's just not the case anymore

This was the only Endocrinologist I could get into in under 2 months. I now know why…read more The only positive, Dr. Plan spent a lot of time with me on the first visit. None of the, shove-you-off-to-the-nurse-for-98%-of-your-appointment business that every other doctor in the world does. But the good stopped there. He straight-up misdiagnosed me. If it wasn't for a gut feeling I had, I likely would have had surgery to remove my thyroid based on his direction for NO reason. If that was the case, I'd probably be pursuing a lawsuit right now. Luckily, I got a second (then third, to confirm) opinion first. Now I know that he was just simply dangerously wrong with me. Additionally, every single interaction I had with his staff was frustrating. From asking for medical records, to something as simple as asking when an appointment time got moved to, every interaction with them left me frustrated and irritated. It's worth the wait to go with someone else.

Excellent caring Doctor .. Dr. Gatson is the best! She really takes the time to listen and doesn't…read moreignore my thoughts..

Dr Gatson is the sweetest, most compassionate and knowledgeable physician I have ever used, and she…read morehas been my primary physician for over a decade. I can't ever remember a time when she was out of the office, even though it is expected on occasion as she is human. What I like most about Dr Gatson is how she sits down and truly listens, even though she may be typing on her laptop during our conversation. I understand that. Otherwise, she may forget some of the details of our conversation. She is a great diagnostician, but never fails to refer you out to a specialist if necessary. The medications she has prescribed to me seem on point. I've never had ANY complaints against this physician. EVER. I wouldn't hesitate to refer any of my family and friends to Dr Gatson. As far as I am concerned, she ranks as one of the very best. Oh... I almost forgot to add... this may be important to those who only have a limited time to see the doctor. You might have somewhat of a long wait to get called back to an exam room. And then another wait in the exam room. This wait does not bother me, as I know she is only spending one on one time with her other patients and to me, that is what it's all about. Because then I know I'm going to get that same thorough attention. I always clear my morning or afternoon when I have an appointment with Dr April Gatson. And lastly, but certainly not least, her nurse, Daisy, is sweet and takes good care of me. So if you are looking for a thorough, compassionate, accommodating, attentive and delightful family physician, I wholeheartedly recommend Dr April Gatson.