Shame on the Placer County Veteran's Service Center in Rocklin. I would rather deal with the VA!!
Back in early 2019 I went to the Placer County Veteran's Service Center for help with my deceased brother's case and benefits. Although their system was not perfect I did get help from a very caring dedicated employee, Michelle. I just went back to the office last month to submit my brother's burial expense paperwork and had the worst customer service I've ever experienced. The young woman who mans the window and is first point of contact, was the rudest most uncaring person ever. No smile, no warmth, no compassion. I was told they no longer take walk-ins, I would have to make an appointment which was over 30 days in the future. They would not even take my completed paperwork that they gave to me in the first place. When I asked for "Michelle" I was just told "she doesn't work here" and that they have new management. What is most concerning to me is the thought of one of our veterans, that may be having serious problems and needs help, encountering that awful uncaring young woman and being told he has to come back in a month! read more