Earlier this week my father spoke with Serina Juarez to figure out the craziness that comes with…read morefilling out the paperwork for unemployment. as many now it is very stressful knowing that you are unemployed and even more stressful the fact that the process is so long and complicated. She was very patient and understanding and offered nothing but the best service, and we are very happy to know that there are people like Serina Juarez that are working at these offices.

Apparently, according to EDD, a person can disrespect their boss/owner of business by calling them…read morea "Bitch" and still get approved for unemployment even though other factors were involved. "Calling the boss a Bitch" , to their face is not a reason to fire that person. Ummm, what's wrong with this picture? Where's the respect good Employers deserve? This is a ridiculous, immature call by the EDD to allow employees this freedom. This person deserved to get fired for other reasons, disrupting clients, being late numerous times, no shows, etc. Just saying...

Handling some business that was made easy thanks to Joanna, Jessica (not sure her name but it…read morestarted with a J) so pleased and grateful that she was able to help me with my concerns. At first, it was weird because as soon as you enter the office, there's a security sitting but very helpful instructed me to take a number and fill out a paper. After my number was called, I was informed that someone will call me but not sure whether to stay or leave, so I decided to leave and run some errands. In less than 30 minutes I received a call and drove back to turn in some paperwork. It was that easy. The staff were very helpful and friendly. It's definitely worth a drive. Thank you again, Ms. J ( definitely an angle sent from above)

Customer service sucks not very helpful always giving the run around only way to get anything done…read moreis speaking with a manager someone who is actually doing their jobs

Literally the WORST customer service I've ever had the displeasure of dealing with! Do you need to…read morespeak to someone because you filed a PFL claim a month ago and received no update? Don't try to call them! The recording will just disconnect you. You have to go to the office wait an hour (or 2) just for them to put you in the queue for a phone call with 24 hrs. You better answer when they call or else you'll have to go back to the office. After doing all that, I finally got a call... something is missing... ok cool. I fixed it. They tell me it will get processed in 14-15 days. Ugh! I went back to the office 5 times and got 5 different phone calls. Each time there's something different that the previous person did not tell me. 5 calls, 5 different issues!!!! Still no $$. It's now been almost 2 months. It's not like I have bills or anything! I hate these people with a fiery passion!!

this review goes to Lisa I don't know her last name but this is a shout out to you Lisa and…read moreunemployment that you need more representatives like this gal by far the best &&most thorough conversation I've had with unemployment since I opened my claim in May . lisa is very thorough and I'm highly impressed. thanks again! -Lauren g

it's a mixed bag! If you don't like the representative helping you hang up and get a new one.read more

I had to help a family member with a state application, and I'm beyond fed up with California's…read moreincompetence. Another bloated state agency raking in billions in taxpayer dollars -- including what the applicant paid in -- while delivering some of the worst customer service imaginable: endless phone tree loops, vague website instructions, and zero accountability. They simply don't care. A simple website update could fix most of this. If more documents are needed, just post a clear notification in the applicant's secure account (with 2SV). Instead, they force you into an endless cycle of calling, where every attempt ends with 'no one is available.' After days of that frustration, you're left with no choice but to drive 1.5 hours each way -- three times in the past week and a half -- just to get basic answers in person. You show up, take a number, wait, and then they call your cell from inside the office. It's absurd. The whole process is broken, wastes everyone's time and money, and traps people who have no other options. TLDR: To the people running this agency-Update your website to allow secure, detailed notifications and required document lists directly in the applicant's account. Stop forcing unnecessary drives and endless dead-end calls. Do better.

Helpful. Assistance above and beyond. They stayed past…read moreclosing to help us. Thank you for your kindness

I have tried their website twice and there # several times in several different ways and can't…read morereach a soul. it says they are always busy and it hangs up. I owe money through a different insurance and they want proof of Medi-Cal and I don't know where my cards is. I can't even get a replacement card through these people!

I see a lot of bad reviews.... I just want to thank the…read morepeople who answer the phones when you call about your background check and updates. I've had a great experience with you guys and want to say thank you! Call in the morning guys, it doesn't take long if you call in the morning!

Called the DOJ today about a firearms question. I must say the Department of Justice person who…read morehelped me was one of the most pleasant, informative, and efficient people that I have talked to in any state office position. Well done DOJ!

When I stepped into Availability Professional Staffing, I truly did not know what to expect. I was…read moredown on the prospects of finding a new job locally, and wanted reassurance that everything was going to be okay. Not only did I find that, I found a very capable staff that actually cared about what I was going through. It did not feel forced, it felt completely genuine. Randy, Nicole, and the rest of the team made me feel like I mattered to them, and I can not thank them enough for what they've done for me. If you're looking for opportunities in the Modesto/Stockton area, take the time to go into their office on Coffee Rd. It's more than worth it.

Got me help with a job. Honestly professional people here that understand your needs in trying to…read morefind a job.

Every time I have come to this office, the staff have been very helpful or as they can be for me…read morejust walking in with no appointment. I had to provide proof of identity when I was pregnant and folks were very kind I also came back in with the baby months later for the following year to prove my identity and they were friendly and kind to my kids. I think we can all remember to show care and kindness to others and that will most often, be returned. waiting long at times means someone called out sick or something and often is no fault of the person behind the counter. I always like to ask them how they are doing and if it's typically this busy for them or if it's unusual, they usually do have a reason either a big wave or two people out so short handed etc. I know that would be stressful for me if I was an employee in their shoes.

I can not talk with anyone without paying 5 bucks even that I text that I have no money now because…read moreI have not received my tax return. I just want a time to talk to a real person to see where my return is.

Been housing list and county for almost 13 years and still am have never received anything at all…read more They tell me when I call, After waiting two days to get through, To be patient. Seriously ... when I have been waiting for more than 13 years. Then I watch others get housing in two years time. Do not understand what to of show there running there. Like they Keep putting me at the bottom for the list.

I can't catch a break. My sink clogged up and my pipes were leaking. I put in a work order,plus…read moretalked to one of the maintenance guys. No one. Then I have called emergency maintenance 5 times. Still nothing. We have been using buckets to wash dishes and put duct tape on the pipes. We literally have to dump water from the sink outside. It's been two weeks. I just don't understand anymore. I've just stopped asking for help.

Agent Tanya Barrios is horrible…read more I totally agree that I owe this debt, I assumed full responsibility but their agents are rude, do not let you talk, try and talk over you, laugh and antagonize you and then hang up, put you on hold or transfer your call when they can't answer your questions. I requested a written statement of all charges and amounts owed, she lied and said they sent it already... funny, when it's the first time i'm talking to someone from their agency, they must have read my mind. Then when I quote the Federal Debt Collection Practices Act and state that she/they are in violation of the law, she yells at me then transfers the call to her superior. DO NOT let collectors harass you, even if you owe money, you have rights...

If you call they will hang up on you repeatedly. Rude reps that cut you off when you are speaking…read more Not helpful at all.