I waited exactly 4 hours. And honestly, they were not very helpful. The clerk was professional…read moreand pleasant, but again, I still have no idea if I will ever get my 2 weeks of family leave pay. But the real STAR is the security guard. He was so personable. He literally greeted every person. I listened to him repeat the same answers to the same questions for several hours. He wasn't rude or impatient with anyone. Some people are just really good at their jobs. I wish I would have gotten his name. He is a gem!

On our recent visit to the EDD office, my wife and I were assisted by the employee at window 2,…read moreAnalilia. Her conduct was consistently rude, condescending, and unprofessional. She appeared visibly frustrated with her role and created an uncomfortable environment for multiple visitors. Several people in the waiting area expressed concern about being called to her window, indicating this behavior is not an isolated incident. During our interaction, she failed to properly call numbers, causing individuals to miss their turn. She also claimed she had called numbers that were never announced, which contributed to confusion and unnecessary delays. Her demeanor intimidated my wife, who was already stressed and unfamiliar with the PFL process. Instead of providing guidance, the employee's behavior made the experience significantly more difficult for us and others present. This level of conduct is unacceptable in a public‑facing position, and it reflects poorly on the standards expected from EDD staff.

I don't know why people have a bad experience here. I had a really good experience. I waited in…read moreline and when it was finally my turn, I had to go in. I didn't know how to use the kiosk, but the really nice security guard helped me he showed me how to change my settings. And helped me scan the QR code. The process was fast and easy. I waited in the room. They called my number. I went up to the desk then they tell you to leave your phone number and they put you in a queue and you leave and they give you a phone call well they gave me a phone call within 30 minutes. I had already gotten home and resolved my issue. They've really stepped it up. It was a smooth transaction. And I didn't have to wait outside a long time either.

They helped me with the application process and were friendly. There were a few people that were…read moreupset and claiming (loudly) that they never received their $$$. There is a security guard onsite just in case it gets out of hand. GO AS EARLY AS POSSIBLE!! Even going early you will be Waiting, but "the early bird gets the worm".

Literally the WORST customer service I've ever had the displeasure of dealing with! Do you need to…read morespeak to someone because you filed a PFL claim a month ago and received no update? Don't try to call them! The recording will just disconnect you. You have to go to the office wait an hour (or 2) just for them to put you in the queue for a phone call with 24 hrs. You better answer when they call or else you'll have to go back to the office. After doing all that, I finally got a call... something is missing... ok cool. I fixed it. They tell me it will get processed in 14-15 days. Ugh! I went back to the office 5 times and got 5 different phone calls. Each time there's something different that the previous person did not tell me. 5 calls, 5 different issues!!!! Still no $$. It's now been almost 2 months. It's not like I have bills or anything! I hate these people with a fiery passion!!

this review goes to Lisa I don't know her last name but this is a shout out to you Lisa and…read moreunemployment that you need more representatives like this gal by far the best &&most thorough conversation I've had with unemployment since I opened my claim in May . lisa is very thorough and I'm highly impressed. thanks again! -Lauren g

I had to help a family member with a state application, and I'm beyond fed up with California's…read moreincompetence. Another bloated state agency raking in billions in taxpayer dollars -- including what the applicant paid in -- while delivering some of the worst customer service imaginable: endless phone tree loops, vague website instructions, and zero accountability. They simply don't care. A simple website update could fix most of this. If more documents are needed, just post a clear notification in the applicant's secure account (with 2SV). Instead, they force you into an endless cycle of calling, where every attempt ends with 'no one is available.' After days of that frustration, you're left with no choice but to drive 1.5 hours each way -- three times in the past week and a half -- just to get basic answers in person. You show up, take a number, wait, and then they call your cell from inside the office. It's absurd. The whole process is broken, wastes everyone's time and money, and traps people who have no other options. TLDR: To the people running this agency-Update your website to allow secure, detailed notifications and required document lists directly in the applicant's account. Stop forcing unnecessary drives and endless dead-end calls. Do better.

it's a mixed bag! If you don't like the representative helping you hang up and get a new one.read more

Helpful. Assistance above and beyond. They stayed past…read moreclosing to help us. Thank you for your kindness

I have tried their website twice and there # several times in several different ways and can't…read morereach a soul. it says they are always busy and it hangs up. I owe money through a different insurance and they want proof of Medi-Cal and I don't know where my cards is. I can't even get a replacement card through these people!

I see a lot of bad reviews.... I just want to thank the…read morepeople who answer the phones when you call about your background check and updates. I've had a great experience with you guys and want to say thank you! Call in the morning guys, it doesn't take long if you call in the morning!

Called the DOJ today about a firearms question. I must say the Department of Justice person who…read morehelped me was one of the most pleasant, informative, and efficient people that I have talked to in any state office position. Well done DOJ!

Got me help with a job. Honestly professional people here that understand your needs in trying to…read morefind a job.

I cant say enough about this staffing company Candace and Jennifer have been awesome. They are like…read morea friend when you call and need help. Candace looks out for me and I know that her and Jennifer want the best. It's not a front it's real concern when I come up with a problem. I just adore these two ladies. And for anybody that comes here Which I recommend HIGHLY if your needing a job. I would hope you get matched up with Candance. YOU wont regret it.

Great experience. Got to talk to a person within a few minutes who was able to delve into our…read moreproblem, recognize there was multiple problems and took us seriously. It's going to take time to resolve but that is expected.

The security guard and Asian male that works the front desk are nice and helpful. The Hispanic male…read moreat the front desk with the beard, glasses and goatee is rude. He is extremely unwelcoming and unhelpful. The state needs to regulate their employees attitudes when working with the public.

Hello, I am a…read moreresident at Los Victorianas Apts. I wish to thank Debra and Raj as well as a big thanks to Jennifer ! I like my apt there it has a great location and the office staff and maintenance cant be beat. Thanks, Tracy D.

I can't catch a break. My sink clogged up and my pipes were leaking. I put in a work order,plus…read moretalked to one of the maintenance guys. No one. Then I have called emergency maintenance 5 times. Still nothing. We have been using buckets to wash dishes and put duct tape on the pipes. We literally have to dump water from the sink outside. It's been two weeks. I just don't understand anymore. I've just stopped asking for help.

I saw this job on Indeed, and I applied to the studen loan collections postion which offered…read morebetween 14.28-21. Interview: A adminstrive assitance will call you for an interview, she seemed nice but unprofessional. They wont send you a email confirmation but have you write down the address which is in Rancho Cordova. Once you get there you will fill out a paper application (even though they have you fill one out online when you apply) As your waiting you will hear the admin call potential people for interviews for the same position your applying for, super unprofessional. The 1st interview is going to be with Laura ( supervisor ) & another individual they will ask you basic interview questions such as why do you think you are qualified for this job, where did you find out about this job, do you have any student loans in collections, And then they will ask you are you interested in being a front line representative which rages from 13-16. I said yes because I thought it would be worth the experience in collections. She then explained that the student loan collection postion you can opt out of medical and use that towards your pay and instead of making 16 you could make up 20. Which I dont think is even legal? Interview: Then if they like you they will have you sit with Angelica Weller which was just promoted to GM on Wensday ( 2/7/18). She will then ask you again if you want to be a front line representative. She then will ask you if 15.00 is okay for you to start at and explain how you will make the diffrence in sales . She then will write her name and number a post note and tell YOU to call her. I got a call 2 hours after my interview saying I got the postion. HOWEVER , you wont get an offer letter. 1st Day: I get there and 4 other people are in my training class. She throws a packet of paper not stabled on the table and says read it. Which is your training Manuel but she doesn't go over with you. There is also 2 white binders with all the company policy's and rules she has you read that. Then she puts on this VERY outdated harassment video from literally the 80's and you take a test on it. The rest of the day your pretty much reading . Ms weller came in from time to time to check on us but didnt ask us if needed help. She and Lurar were constant on the floor yelling at the top of their lungs for more sale and how all of them are doing things right. She also came into the room at one point and starting talking bad about the recpitionist. She was very unprofessional as far as how she spoke about the company and how she doesn't care about the customers and their lives. The next 4 hours she had us shadow with multiple reps on the floor. ALL OF THEM SAID DO NOT TRUTH THIS PLACE, THE CHECKS BOUNCE, SOMETIMES THEY DONT PAY US, MS WELLER HARRESES US AND MAKES US FEEL BELITTLED. NOT ONLY did i hear this, everyone is my training class heard the same thing. 2nd day: No offer letter still. I agreeded to 15.00 and then after 10 days of training it would go up to 16.82. Same thing happend she wanted us remember a script by lunch. She had us once again read the packet and practice by ourselves. All of us in the training class felt uneasy about the job and started asking one another questions. They all had the same interview experience as me and also was told the same thing about pay. Right before lunch she came in to hear us practice our scripts. Of course non of us had it right because she wasn't helping. Keith one of the other people in my training class said " we looked on the review on Glassdoor and Indeed and it said that the company has had several issues with paying employees late or the checks bouncing , is that still an issue." She looked at all of us and said no. I then spoke up and asked if we get an offer letter, she said no. I knew then that this place was no what it seemed. We then all asked about the pay; are we going to be getting the 16.82 she said no , you guys are front line reps. SHe then said okay keep reading and left. Came back and said we would go to lunch. I went to lunch and realized I couldnt work for such a horrible company esp with its current employees literally telling us to run for the hills. I left lunch early and quit. I was supposed to get my check Today (2/16/18) the mail man dropped it off. My pay.... 13.82 for the hourly..... This company is horrible. Please do not apply and report them. A current employee already has gotten a lawyer. Many of the employees have walked out and because they needed a job came back. The CEO walks around but never introduces himself. Both Ms Lura and Ms Weller openly are talking bad about their employees. THEY DO NOT FOLLOW FFC regulations nor customer privacy regulations. The Pay: Also, they sau the regular front line rep will also make sales which you get on the 24th of the month but in less your there for a long time and know how the industry works you may never really make it. Al

Agent Tanya Barrios is horrible…read more I totally agree that I owe this debt, I assumed full responsibility but their agents are rude, do not let you talk, try and talk over you, laugh and antagonize you and then hang up, put you on hold or transfer your call when they can't answer your questions. I requested a written statement of all charges and amounts owed, she lied and said they sent it already... funny, when it's the first time i'm talking to someone from their agency, they must have read my mind. Then when I quote the Federal Debt Collection Practices Act and state that she/they are in violation of the law, she yells at me then transfers the call to her superior. DO NOT let collectors harass you, even if you owe money, you have rights...