Subject: Formal Complaint Regarding Hostile and Unprofessional Conduct - Popeyes Gramercy, LA…read more(Store #83068)
To Popeyes Corporate Guest Relations and the Franchise Owner/Operator,
I am writing to formally document a serious incident that occurred at your Popeyes location at 982 Highway 3125, Gramercy, Louisiana on February 15, 2026, at approximately 5:48 PM. My intention is not to be inflammatory, but to ensure that this matter is reviewed at the appropriate level due to the severity of the conduct involved.
Upon arriving at the drive‑thru, I initially interacted with an employee who took my order over the speaker. Her professionalism and positive energy were exceptional, and I was genuinely looking forward to complimenting her when I reached the window.
However, when I pulled forward, I was met by another employee, identified on my receipt as Rochelle, whose behavior was immediately hostile and escalated rapidly. When she asked what I ordered, I repeated my order politely. She responded that she did not see it on her screen. Before I could finish clarifying, she abruptly stated, "I'm not about to argue with you," despite the fact that I had said only a few words. She then closed the drive‑thru window in my face.
This occurred three separate times during the interaction.
When I asked if she was alright or if something was wrong, she stated, "I just have a nasty attitude," in front of another employee. Her tone and demeanor were openly aggressive and dismissive. At one point, while standing behind another employee, she continued making comments toward me and then returned to the window to say, "You like to argue with women," which I interpreted as an inappropriate and targeted remark about my identity.
The situation became so disruptive that another employee came from the back to see what was happening. The employee who originally took my order quietly apologized and whispered that "this is just how she is," and discreetly provided the name and number I requested -- indicating that staff may feel unsafe or unable to address this behavior openly.
The environment at that moment felt chaotic, unprofessional, and hostile. As someone who has worked in fast food before, I understand the pressures of the job. However, the conduct I experienced went far beyond stress or frustration. It created an environment that was uncomfortable for me as a customer and appeared to be uncomfortable for the staff as well.
For reference:
Store: Popeyes #83068
Address: 982 Highway 3125, Gramercy, LA
Date: February 15, 2026
Time: 5:48 PM
Employee: Rochelle/Rachelle