If I had written this review 6 months ago, I would have given it 5 stars, but based off of today's experience, I'm really sad to say that all I can give John Paul Pet Salon is an almost two. I shouldn't even round up..
I called this morning at 9:45am to make an appointment and the gentleman on the phone gave me a 10:30am appointment, great! Unfortunately, there were some last minute problems, and at 10:15am, I called to apologize for the need to reschedule to a later appointment time. The man on the other line stated, "You know, we schedule our groomers based on people like you coming in at your appointed times.. I suppose she can stay later, but only if you can come in at 12." I apologized once again and accepted the new appointment time, to which he replied "You better be here at 12. And I mean exactly twelve o'clock." Wow. Thanks dad.
At about 5:00pm, the same man called to tell me my two dogs were ready for pickup, so I immediately left to go get them (I was scared I would get yelled at again if I didn't). When I arrived, the groomer, Claire, told the man up front that I was here to pick up my dogs. He was rude to her, not seeming to understand what she was asking him to do.. he finally got my two dogs and immediately said "Ok Claire get your stuff so you can finally get out of here" (I was there at 5:15p, they close at 6p by the way). Well hello to you too.
This guy is obviously a charmer, because his next line was: "CLAIRE, PICTURE? WHERE IS THE CAMERA?" Then when my dogs wouldn't stay still for the photo (as I warned him they would not), he blamed ME for them not staying still, saying that they are hyper because they saw me. Wtf? First of all, I NEVER said you could take a picture of my dogs (and trust me if I see them on Yelp or FB I'm having them taken down), and secondly, if you are blaming ME for them not staying still, why didn't you take the photo before I got there? It's not like I randomly showed up, remember you called me to say they were ready. If getting a picture of them was part of being ready, THEN THEY WEREN'T READY.
As I was leaving, I was asking the same guy about changing my dogs' account details; he was rude and awful and extremely impatient, and kept saying "You know, you don't understand what I'm saying. Listen.."
Uh.. if you didn't interrupt me in the middle of my sentence, you would be able to answer my question. Eventually I gave up asking my question since he kept interrupting me, which helped me make up my mind that I'd never return to that pet salon again.
At the end of it, Claire the groomer did an OK job with the dogs cuts.. not great. The cut is slightly uneven in different areas of both dogs, and quite a bit longer than I like. I would have asked her if it was possible to correct it, but the super rude guy told her to pretty much GTFO. For $140 total for the two dogs, that really sucks.
When I first started to go to this salon, man was I so excited to get out of the Russian Roulette of groomers routine I'd get at other places: the staff was exceptionally friendly, and all of them greeted not only me, but my dogs, as their friends and their own pups. Not this place now. The previous owner, Brian, who was always so nice, no longer works there, and has now been replaced by the man in this story, Sayed. Good luck with your new business venture, Sayed! Treating people like crap isn't going to get you anywhere.. my dogs are like my kids, and I would never trust my kids to someone like you.
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Addendum to my review, after the reply below:
1) I don't appreciate being blamed for you overworking your own staff. I never said this appointment was an emergency and would have been understanding if ya'll just said the schedule was full! And how am I supposed to know the industry is busy the weekend before? You apologize IF this wasn't conveyed properly? How about.. not even a mention of it on your part? You DIDN'T convey anything, how are you trying to pin this on me?
2) Are you really trying to make me feel bad for tipping generously? Paying it forward because I am assuming Claire tried her best, is that not okay? Claire was extremely sweet, so no, it was not your employeeS that were rude. Just the one, get it straight. and that one employee is the only reason I'm leaving. Despite the unsatisfactory haircut today, I still would have happily returned, had it not been for the rude conversations.
3) I'm SAD that you're SAD and that I FEEL your staff was rude. Um I didn't FEEL your staff was rude, your ONE staff member IS rude. What kind of customer service reply is this? Barely apologize, or acknowledge any wrong doing, and condescending on top of that?
Downgraded to a 1. read more