Ok, lets start with the positive. The young lady at the front counter who took my call & takes your money is and was on this occasion, very nice and polite.
I am a local resident and order from here quite often. When I order, it is always a rather large order as I am feeding a family of 4. Unfortunately, after this experience, that has come to a crashing end.
I ordered 3 large Pizzas with a variety of toppings so the cost wasn't cheap. But that's always expected and as someone who enjoys quality food, I am always willing to spend more to ensure that we get what we want. I always tip well as I understand that the servers work very hard for their living. I know I'm not alone when I say, "you get what you pay for".
So, I arrived and 2 of the 3 pizzas were done so I agreed to pay while waiting for the last one to be completed. First mistake.
I also left a tip, even for a to-go order, as is customary where I'm from. Second mistake.
After reviewing the pepperoni order it was clear that the pizza was mishandled like it was dropped. It was oddly warped, cheese was sliding off in places and it was slightly overcooked. When paying nearly $80 for pizza, this is of course is unacceptable.
I mentioned my concerns a couple of times to the nice front counter and she nervously shook it off as if she was hoping I was just to just let it go. She was so nervous that it was evident that it must be an issue to ever bring it to management. The ending would prove this to be so.
After receiving the final pie, I again asked what accommodation would be made for the mistake on the pepperoni. She sheepishly went to the owner/manager/head cook who came to front counter in a rather aggressive manner.
In a rather defensive and rude manner he asked me what the issue is. When I showed him the pizza he literally turned his head, threw up his hands and stared glaringly at me and said "what would you like me to do, make another one?" I more than calmly and politely explained that I have hungry children waiting so that wasn't an option. I simply want to be compensated as I'm not getting exactly what I ordered and not getting what I paid for.
He literally turned his back, shook his head, and then told his counter employee to give me $2 off. I can assure you by his tone and demeanor it was meant to tell me to go "%$#& off". I grew up in the city and I'm well aware of the intention behind the gesture.
Nothing I said even remotely deserved that. I was nothing but polite and kind, yet that's how I get treated after spending that kind of money?
I know ran into ego & arrogance so my response was simple so I could get home to my hungry children. "Keep it & I won't be back".
We never finished the pizzas and as promised, won't be back. I should have learned my lesson when I ordered the veal during one previous visit. Its pre-breaded, frozen cutlets & unless it's soaked in sauce, it's always dry.
They're overpriced and the quality is dipping rapidly. It is unfortunate and I can honestly say that I gave them more than one opportunity to make it right. Third and final mistake.
So, my recommendation, just avoid them altogether. There are better options available.
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