I remember when all Pizza Huts had large dining room restaurants and you could enjoy eating your pizzas with family and friends there. Today I was about to go to this Pizza Hut in Vinton but I called ahead of time and found out that they only do Take Out or Delivery, so I placed an order through Door Dash from home for a large 14" Supreme Pizza. It included pepperoni, seasoned pork, beef, mushrooms, green bell peppers and onions. It was set at Hand-Tossed Pizza Crust, with Classic Marinara Sauce, and Regular amount of cheese. And had it hand delivered. While I waited I noticed that they had other options of crust such as the Original Pan Pizza, the Original Stuff Crust, their Thin 'N Crispy, and their Tavern Pizza. They also had their Personal Pan Pizza. When the pizza arrived, it was delivered in a modern design box that was sealed with a sticky label up front. It arrived hot and had a lot of ingredients but lacked cheese and sauce, and I found the crust to be on the sweet side. Once at one of their now extinct Taco Bell / Pizza Hunt restaurants I had a Pepperoni Personal Pan Pizza (the only one in the menu) and I seemed to like it better than this one because the crust was not so sweet and it had more cheese and sauce and this made the spicy taste of the pepperoni stand out better. In conclusion, this pizza from this Pizza Hut in Vinton was good, but not as enjoyable, and I think I would have preferred their Original Pan Pizza. read more

See all

For the third time in a row our pizza was way undercooked. We ordered a pan crust pizza. Crust was doughy and cheese not even completely melted. We had to put it back in our oven for about 10 minutes. We've always loved Pizza Hut for a quick pickup. It's sad that they can't get their pizzas cooked right. read more

This location has come to make me hesitate to go back mainly for two reasons. First, their pizzas have consistently been dry, so much so that at some point I stopped leaving the crusts out because they're little more than masses of cooked dough. Second, their pizzas are consistently skimpy on marinara sauce, which worsens the dryness issue, not to mention alters the overall flavour because after all, the sauce is the foundation of a pizza. I hope they keep improving. I wish them well. read more

See all

Every time I get a pizza from this Pizza Hut it is amazing & so fresh & tasty, 10/10 recommend

Just had the most unbelievable experience picking up my order. The lady asked if we want to leave a tip. I politely said no thank you, due to the fact I was literally picking up my pizza and leaving. She proceeded to say, "so that's a no. Like no, no?" Confused, I replied "yes ma'am." She then proceeded to tell me that she has autism and she got "ran over by her horse yesterday" and yet she's still here working. I smiled, grabbed my food and left. This whole exchange was the weirdest experience I have ever had picking up food. I HIGHLY recommend going somewhere else. read more

Never ever order from this place. The employees are lazy & incompetent. I've order pizza a few times now & got excuses to why they can't deliver. The best was they didn't have dough at 7pm. They are lazy excuses for garbage. I hope they get shut down & everyone is fired. read more

This is a carry-out or delivery restaurant only. 3 weeks ago, I couldn't order delivery because they had no drivers show up for work. It's now been an hour that I've been sitting here waiting for a pizza that, according to their "app," said was "out for delivery". I just called. "Oh, yeah, we have to get that app fixed. And we have only one driver tonight so when he gets back blah blah blah." Don't know. Don't care. They will never get another dime of my money. read more

Awesome pizza every time! Fast delivery and great service! Ask for Cookie the general manager- he's the bees knees!

The employees at this place were very rude!! First, I called to ask why they were charging extra for cheese as an included topping when my usual Pizza Hut from back home (I was visiting the area) doesn't charge. They said that extra cheese isn't a topping and it costs $1.50. The guy was difficult to understand on the phone and not very friendly. I placed the order for pickup anyway. When I walked in and told him I was there for pickup, he mumbled everything he said. I had to ask him to repeat himself multiple times. He brought my order and I realized he didn't give me any sauce for the 2 orders of breadsticks. I asked for sauce. He went to the back and got 1 container of sauce. I then asked if I could get a 2nd container since I ordered 2 things of breadsticks. Then he starts mumbling something again, hits the counter with his fist, and walks off. He brought the sauce and I left. I then immediately call and ask for the manager after I get into my car. I told the manager about the incident and without responding she asks to put me on hold. I wait for over 4 minutes and then they hung up. She never called back or anything! To make matters worse, the pizza was only lukewarm and I doubt would have been good if it was hot. I picked up my order 15 minutes after I called and the guy said it would be 15-20 minutes. The cheese was about 2 inches from the edge of the crust and sauce was all over the edges. When I visit Roanoke again I will definitely NOT be ordering from this Pizza Hut again! read more

I placed an online order at 6:30PM this evening for A KIDS BIRTHDAY PARTY. I received a confirmation email saying that my order would arrive at 7:30PM. I called the ByPass Road Pizza Hut to find out when I could expect the order to be delivered at 7:45PM and I was told by Asia that the driver was en-route and it was going to be another 10-15 minutes and I would have my pizza. She also stated that since the order was late, she was going to credit me $3.00 for the inconvenience. I then called 540-981-0059 at 8:30 to find out what the additional delay was and I was informed that the order was cancelled because they don't deliver after dark. I would like to know WHY IN THE WORLD was I told at 7:45PM that the pizza was on the way? I now have a house full of hungry children and my niece's party is RUINED!!!!! I told the man on the phone that I will never order from Pizza Hut again and he said "whatever". I have never seen such unprofessionalism from this organization!!! read more

Their Pizza is really good but they stopped delivering in our area which is only approximately 3 miles from their store. Also when you go to pick up your pizza their drivers are parked right in front. read more

I preordered a pizza online and it showed up at the correct time but was the wrong pizza. I called explained I received the wrong order and asked nicely to have the correct one sent to me. I was told it would take 20 minutes and would be at my door. I waited 45 minutes and still no pizza, so I called again. (This should have been a priority to get my pizza to me) The guy I talked to was completely uneducated and had the worst customer service skills. He was confused on what the problem was because no record of the correct pizza was on its way to me. I demanded a refund, which he was confused about how to do, and finally was told I would have my refund in a few days. That's fine because I understand how the refund process works. What I'm not ok with was the fact that I received the wrong pizza, was not apologized to, I was lied to about sending out the correct pizza, and having to explain all of this to the illiterate who took my call. I waited an hour to feed my starving children cold pizza that they don't even like. Had to pick off all the toppings and never once was I told sorry by Pizza Hut. I love stuffed crust but that will be the last time I order from them again. Almost every time we do place an order with Pizza Hut it is rare that they get the crust flavor right as ordered. How hard is it to read a screen and follow directions???? End rant! read more

Excellent pizza. I used to go to the nearby Domino's but with Domino's throwing a tip request in my face before paying last time, they lost my business. I agree to a tip when someone does something out of the ordinary to better my experience. Cooking a pizza is your job, you did not deliver it to me nor do anything special. Decided to try this Pizza Hut which is a bit further, a half mile I reckon, but figured with a combination of the loss of the centre's only anchor store and it being tucked away in the corner, pretty much out of sight from the road, foot traffic has to be light and they could use the business. Also, I like to sneak a slice of pizza while driving and the pizza was not too hot to eat right away. Still hot enough as a pizza should be but not so hot that you have to wait til you get home for it to cool down. Was not able to phone ahead but that is OK, I had to get gas further in town and they seemed like very busy bees in there so I understand why they couldn't answer the phone. It allowed me to run and get my gas while it was cooking. Sort of killing two birds with one stone. In closing, have nothing bad to say about the place and wish them the best of luck as it seems to me the odds of disadvantage is piling up on this tiny pizza parlor. read more