Straight up bait-and-switch practices, I'm used to it by now but after walking in in-person and having the cashier go full fraudulent car salesman on me, I have to say something and report the location. Yesterday's experience; They have signs on the side of the road and all over the store for a personal four slice pizza for $4.99, I order one and it comes to almost $8. I bring up and point at the ass and am told that sale ended days ago but I'm only paying like $2-3 more than what it said, and I had to insist four times that I wanted to cancel the order. Signs are all still up today. This isn't the first, second, or third time I have dealt with this kind of bait-and-switch fraud with this location, just an example anyone can go and see for themselves today. This location is breaking the law. read more

order here once a week, great service, very friendly always satisfied. Food has always been correct, and they offer deals.

The food is very good and the delivery is quick and responsive.The pizza is fresh and delicious.

the food are nice and all the service also nice and all the ambience were are good best delivery they deliver food on timedont miss the chance read more

Absolutely horrendous, the language barrier is pathetic, they constantly re ask you what you're saying, and the pizza is disgusting, myself and my husband got intense food poisoning. The manager is useless and addressed none of our problems, and when we asked for a refund they pretended they didn't understand me nor my husband. Never ever give them your business. They don't deserve a single penny. Everyone share this so they can get shut down immediately!!! read more

Take out store. Over cooked a simple veggie pizza. Don't know if they know what a pizza should taste like. Not overly friendly staff. Credit card system didn't work very well. Had to try four times before card was accepted read more

Unfortunately one star is the worst I can review this place. This franchise has been purchased by people who are very short on customer service and satisfaction. Pizza Hut has been our go-too place for many years. We found that they were persistent and that corporate somehow managed to keep the franchisee's consistent in their service and quality. The ball has been dropped in the Sault. The only real satisfaction is that with over 45 pizza places in Sault Ste. Marie, poor customer satisfaction and service combined with a terrible product will soon spell disaster for any eatery in this town. We ordered their special 2 medium pizza's 7.99 each. One was fine, the other was over cooked, with a pathetic display of mushrooms pieces and literally ONE pepperoni on the entire pizza. I called to complain and said that I wanted the pizza replaced. We had taken some photos and they wanted us to EMAIL those photos..so they could check with the manager. I told them that we wanted to eat our dinner, they said that someone would be in touch in ONE HOUR. I told them that I would be calling in 10 minutes, when I did they said that the matter had been turned over to Corporate, and that we would be hearing from them shortly. THAT was 3 days ago. I don't want their poor quality pizza now. Frankly I wouldn't trust them to not compromise it as I was shocked at the initial response and made quite a fuss to no avail. I have been buying pizza's at pizza huts across North America for over 40 years. Absolutely will NOT spend another dollar at this local franchise and will make an effort to share this story with corporate and others from the Sault.. I did share this story with 981 Facebook friends with PHOTOS of the pathetic display of pizza..... I am hoping that the photos will show up on this yelp review as well! Give a mom and pop local restaurant a shot, (Aurora's, Uncle Gino's, or Service Grill)....and screw THIS franchise. These owners do not deserve a single Sault Ste. Marie hard earned dollar with that kind of an attitude. read more

My mother , 91 years old , wanted to try a stuffed crust pizza . So , I paid $ 27 + so she could do that . She hated it . The crust was certainly not stuffed , but there was a hollow in it where the cheese could have been .The crust was very wide , making the surface for toppings very small . The slices had did have tiny balls of sausage . little cheese . The bacon was chopped so tiny , it was all but invisible . Sure will never order there again . It is a small take -away place , staff on the till , and on the phone was very difficult to understand . When I ordered , I stressed that the stuffed crust was the priority on this pizza . thinking they would be careful to make sure there was cheese in it . I thought wrong . I have family in S. Ontario and the states and have ordered from the Hut there with great satisfaction. Not here , seriously disappointed . I do NOT recommend this place . Frozen pizza would have been a much better choice . read more

Best place in town for Pizza. Excellent customer service, great quality food at reasonable price. Staff is very friendly. Must visit.Never listen to naysayers guys. Trust me. read more

If you are lookin for boneless wings in the SOO then this is NOT THE PLACE TO GO ! We have on two different occasions(today(Sept 17/2016) and on July 22/2016). both times we order their Garlic Parmesan boneless wings and BOTH TIMES we got PLAIN BONELESS WINGS with NO TOPPING other than the breading itself! The first time I called when we got home to complain and the manager called back to apologize but his only fix was to remake the order. As I told him, we didn't want to wait for another order so....nothing else was offered-no "I will comp your order next time" or "how about I credit your account?" NOTHING ! So now, two months later we decide we will try again except this time my wife checks her wings before we leave for home and upon noticing there was Again NO SAUCE she told the cashier and was told very mater of factly that the sauce/topping wasn't meant to cover the wings and that all you get!!! Hmmm-funny that when we were living in Thunder Bay and ordered the same wings they came with a "noticeable " amount of sauce and then were sprinkled with Parmesan just like in the pics on the menu! The same was the case at another Pizza Hut we stopped at! Save yourself the frustration and go elsewhere! read more