Just love them. The people are so kind and personable. Great food. Fresher than the other places

I had an order about a week and a half ago, and there were so many mishaps! Order was over an hour late, pizzas were cold and one was incorrect pizza. Instead of leaving a bad review, I decided to call the independent store first. The manager was very polite and apologetic and offered to make the order right for me in the future. Today was that day! I went to the store for pickup and my order was waiting for me. When I got home with my food, everything was prepared perfectly! And the food was all amazing! Thank you so much for making it right! You've earned my appreciation and loyalty!! read more

Small little place kind of hidden away, no dining in, it's all pick up or delivery. If you get here late at night there's a good chance the doors will be locked, but they are open, just ring the bell. Friendly staff that greeted me at the door. Typical Pizza Hut once you enter. The familiar status screen displaying the current orders in the system and what stage they are in the process. Pizza looked really fresh and smelled good. Got me in and out quickly (order called in ahead) and was exceptionally friendly. Would recommend these guys if you're in this end of town and craving some pizza. read more

This is the worst Pizza Hut in the area. We've come to expect rude staff but it's gotten much worse. We ordered pizza on the app for delivery and later the store called to tell us we live outside of their delivery area. It is a 9 minute drive from the store to my house and we have had it delivered in the past. After we drove to pick up our order, they did not give us everything. When my wife called, the lady on the phone was rude and acted like it was our fault and said we could come back and get it. When we asked for it to be cooked fresh for us to come back the lady rudely hung up the phone on us. I'll have Red Baron frozen pizzas before I use this location again. There are plenty of other options nearby to choose from. read more

do not eat here if as your health may depend on it my wings were raw- not cooked no one on staff to issue a refund. bad news - bad business read more

Pizza Hut - Raw meat - Pizza Near Me - Rainbow City, Alabama

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Order a pizza for delivery an hour and 15 mins later called to check where is was and they had no clue what I was talking about but they was fine with charging the card already. Also they didn't even try to make it right they just said sorry we'll try to have one their in 45 mins. Never again rather eat little Caesar hot ready than wait over 2 hours for a pizza read more

Absolutely disappointing! Their website says my home is in their delivery radius, but after placing an order the manager called to tell me they couldn't deliver to me. The 2 main pizza places in town always go back in forth on whether we are in range or not... again, THEIR WEBSITE SAYS I AM!! I am done with Pizza Hut and their horrible management! This location usually gets the order wrong anyways. Don't waste your time or money! read more

This place is disgusting in the back there's mildew and there's a fire hazard . they use pizza dough that should have been thrown out but use it anyways it's disgusting, I wouldn't eat there and I wouldn't work thereFloors are sticky and it smellsAnd when it rains water comes in for the back door and it flooded the whole store and then that next day it smells like fish and they also leave the marinara sauce out for three days and their Detroit sauce they never put it up. read more

I just left Pizza Hut, i had to put in my order twice both times the pizza delivery man didn't come, i called they said he left 88 minutes ago with my pizza, so i told them i still wanted it delivered and about 40 minutes went by again i went up there and they had no idea what i was talking about i even provided my number and their number to confirm it and the staff was rude read more

So I checked in at Pizza Hut and was prepared to give a 5 star review based on past experience. The staff is nice and the pizzas are ready on time and usually quite good. I mean it's Pizza Hut, not a fancy restaurant, so I judge accordingly. But actually we had an amazing pizza from there recently, which is what made me want to order again this time. (It was bacon, bell pepper, onion, extra cheese, hand tossed, hut favorite, light marinara ... in case you're wondering!) Unfortunately this was the time I chose to review and ... the pizzas were just not good tonight. So sad. It's hard to explain but they tasted overly greasy and the texture was rubbery. We never even bothered eating the leftovers and they got tossed after a few days, and my two teenage sons do not usually let pizza go to waste! So I guess to be fair it was a 3 star at a very generous best, but I'm going to do 4 for now based on past experience. Will update in the future if needed! read more

Pizza Hut - the entrance to the restaurant - Pizza Near Me - Rainbow City, Alabama

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This place has horrible customer service as well as staff the staff is lost half the time and won't answer the phone honestly that place needs to be re-evaluated worst experience ever read more

There should be a way to give this place no stars. I called in a order, paid with my card, and an hour passed by.. I was sittin on my front porch durin this hour enjoying the outside. Noticed my pizza hasn't showed up. Called to find out what's up, and some woman called me an ASSHOLE. They said they couldn't find me address. I've been ordering Pizza Hut for years. I will no longer be getting pizza from this place! And that person deserves to be fired. Papa Johns found my address. read more

Could not even order pizza did not have enough change in register. person behind counter was rude when I walked in and ask to see a menu he said they right there under the counter. What, he wants me to come around their counter and get it. After I ordered 2 large pizzas he said he didn't have enough money in reg. To make change. Wow this is a place of business ? Change to review, went to domino's and paid $18 for what was going to cost me $31 at pizza hut. Ya me !!!! read more

I orderd a pizza ans thay siad it will be here in 30 mins its now been an hour and still no pizza or even a phone call or email

This is the 3rd time out of the last 5 orders they have refused to deliver. They apparently can't keep drivers. The pizza is usually under done because they pull to early from the oven. the dough is under proofed because they don't know how to prep. read more

Dan and Frank Carney were two brothers from Wichita, Kansas that started Pizza Hut with 3 other investor one of which was Dan Hesse my wife and I knew him very well. We met the 2 brother a few times through him. We have always loved Pizza Hut pizza but we am so very sad that the service has really gone bad!!! My wife has worked at Pizza Hut Inc and has worked in Pizza Hut stores. We now live in Gadsden Al. We have been there 3 times. Each time has been a bad experience. The Manager/waitress was very rude each time, the lunch bar never had any good choices of pizza on it,and when we ask for a thin crust pepperoni we were told they did not take request, when my wife worked for Pizza Hut they took request from the customers with a smile on their faces and made their experience pleasurable and also to make a good tip.The salad bar was half empty and dirty. The side dish was empty and never refilled during our 30 min visit. We just think this is a shame and if the founders and investors of such a wonderful company knew it has gone to this level they would be so unhappy with their great dream that worked so well for so many years!! But this store in Gadsden AL needs to be either be closed or restarted with new management and newly trained people.I know Dan would be brokenhearted if he were still alive.. Miss you Dan RIP! read more