I ordered a 16 piece wing and was exited to eat them! I started eating the first wing then soon realized there was a hair in my mouth that was not mine what I feel could be improved is the proper sanitary steps that should have been in all of the workers training, to the managers and workers that are reading this please pull your hair back and where a hair net nobody wants your nasty hair in their food. read more

I ordered for pick up, A Lg Pan pepperoni lovers pizza, plus Chse Stx with seasoning, upon receiving my order at the takeout counter, I made my inspection of the Chse Stx & noticed that the cheese seasoning was not put on. I informed the counterperson, he took it to a employee that was boxing the pizzas Etc. He opened the cheese box and said it's already in the cheese sticks and the counterperson replied he has it on the order and what was put on is in the picture this is after he sprinkled some on that's all I got. I gave them a $6 tip. I wish I would've not done that as my wife said they should've gave us money back. My wife and I have been going to Pizza Hut for 40 years! She likes other places for pizza. I have two really sweet talk hurt to purchase a Pizza Hut pizza. This is one of the reasons why! read more

The food and service has always been ok but it is always dirty and the workers just stand around when they are not busy the tables are sticky old grease, probably cleaned with cold water and a little bleach and it doesn't cut the grease ,the condiment shakers are always sticky and food stuck to them probably never been cleaned properly . You can't blame the kids that are working you need an adult to stand over kids and teach them how to do things the right way . So I see this as a week general manager problem and if the dining room is this bad I can only imagine how dirty the kitchen is, I was a chef for 38 years in fine dining all up and down the west coast and believe me when I say the dining room and bathrooms are a reflection of how the kitchen looks read more

This is why this specific Pizza Hut is 1 star. I ordered at 5:25 pm and it was ready by 5:53 cool. it was piping when I came in. I ordered the Tastemaker with three toppings. I had two out of the 8 pieces with all three toppings. The rest were bare. Pepperoni here and an Olive there. I showed up to the party it was just a joke. Please do better. Plus 25 cents for a Parmesan packet. Just close the store at that point or hire some people that care to be there. All in all just bad read more

Getting a pan pizza from pizza hut, with barely no cheese on it, then when calling the store, the manager had the nerve to say, that pepperoni pizza is like that, because the pepperoni take the cheese off (ok, I was born yesterday). Then she started giggling, and when I ask does this seems funny, she apologizes and says no, with nothing else to say. So as she was silence on the phone, I just said "AND". She said you can come back for another pizza, (really I am all the way home, and who knows what you will do to the new pizza) I told her I just want my money back. I have never encountered such a rude manager, sucky pizza, and a very low standards of customer service. This is why restaurants in Pocatello sucks, is because of the lack of training, customer service, and the standards of their foods. read more

First of all you'll pay 30-40% more than you would at any of the local small businesses. Then it will indicate that your delivery is 25-35 minutes away. Wait 45 minutes then see where your order is...still 35 minutes away. Order shows up cold, over and hour after you order it and doesn't taste like pizza at all. So read this again: Costs more, takes longer and doesn't taste as good as local small pizza business. And they wonder why sales suffer. read more

Stood waiting for close to ten minutes today. No one to seat or even acknowledge me so I went to McDonald's instead. Doesn't matter if "dine in" banners are up if there's no wait staff. read more

Lazy and understaffed, the last three times I've ordered they had to outsource their delivery to Uber eats... and charged me for Uber delivery, the next time they were out of stock on all wings and fries and today I had to cancel my stuffed crust pizza because the employees were too lazy to pull the mozzarella out of the freezer until 1 PM forcing me to drive 10 miles to another location that's properly equipped and MOST IMPORTANTLY the cook who told me they couldn't make my pizza had quite an attitude about it. I never want to come place an order here again. read more

While living in a divided house over our preferred pizza places ( Pizza Hut VS. Papa Johns ), I stood up for, time and time again for The Hut. A few good experiences over the last year were starting to tip the scales in favor of The Hut. During the last 6 months though I noticed a drop in quality. During my second to last purchase my order was burnt and incomplete. I called and they proceeded to give me a store credit for the order. A few weeks later I decided to use that store credit and give them one last shot to prove my argument of the better pizza place. Upon calling to use my store credit they had no record of it. I proceeded to tell me how wrong it was that I was "supposedly" given one to begin with. I was offered a portion of a discount so I gave it one more shot and proceeded with an order. And once again I was let down, over all quality is poor and just a big let down. The pizza looked as though it had been thrown upside down and all toppings and cheese melted to the top of the box. Burnt bread sticks and wings I wouldn't pay nickel for let alone 1.50 apiece. I will not call nor complain to the managers as that has not lead to any change before with this establishment. I simply will choose another pizzeria to spend my money at, perhaps a local joint! I lost the war for my favorite pizza place, and I am just as upset as you may be now reading this. read more

It's usually decent pizza, but I got a big dinner box for the weekend and the pizza was totally doughy and inedible even after rebaking. Until now the service has been excellent. read more

So....it's now been an hour. We were seated promptly, drinks were dispensed promptly and that's about where there was an obvious loss in translation. We ordered 1 large pizza and the 4 slices of garlic bread with cheese, not a complicated order right? Wrong....dead wrong. 35 minutes later we get 5 cold and over cooked breadsticks.......err what? OK fine, I'll just deal. And hour after being seated...we finally get our pizza. Reason: it's hectic. Restaurant had 3 people in it when we entered. After we were seated 1 family and 1 couple came in. What's hectic? Hectic is hungry children, hectic is waiting an hour for some cold breadsticks. Oh and here's the kicker. "We ran out of hand tossed crust this morning, so we substituted the crust your ordered for thin and crispy. Oops did we forget to tell you? This is why you're losing business and money Pizza Hut. You were once the king, I believe back in the 80's I know because I was there. Too bad you couldn't keep up with the times. So long Hut, hello my local pizzeria To continue, the staff is poorly trained and is loudly informing customers about late shipments and the angst of having to run a business. Yumm Brands you have ruined yet another business. Good job! read more

Slow service, workers just standing around not helping. Plates at the salad bar weren't washed good. None of their silverware was washed. Place was dirty. read more

I cant believe it took 80 minutes to get our pizza delivered. It was soggy and cold it was terrible. When I called to ask about the delivery, the girl on the phone said he must have gotten into a wreck or something. So whatever you do dont go delivery or order from this pizza hut THEY SUCK read more

The 5th street location is great. The location by Costco is awful though! The pizza does not taste right. Anyways, Thankful for Pizza Hut by campus! read more

I had 2 medium 2 topping pizzas that were supposed to be ready at 5:35pm for carryout. Ibordered at 5:15pm. I didnt get them until 5:55pm with no apology on them being late or anything. read more

So extremely upset and disappointed with the 5th Street location tonight. We ordered SIX pizzas over the phone and when we showed up they had lost our order. They then proceeded to say that they were out of dough and wouldn't have more until Sunday. They were very rude and unprofessional over the phone and said that we should "maybe try the other location in town" because our order was probably sent there since they had no dough. Shady and unprofessional business. Don't use this location! read more

We stayed at the university and were in dire need of some nourishment and this was right across the street, so we came over and scooped up some pizza and wings. It's an actual dine-in Pizza Hut and it was neat to see since L.A. doesn't have dine-in joints anymore. Service was a big whacky from an ordering perspective, because there was only one person taking and serving orders and she was very apologetic and took care of us as best as she could and that's all that we could ask for. The food was good and we promptly killed it all back at the room. read more

I'm not the type of person to post reviews, but after having not 1, but (3) similar experiences, in a row from the same location, I had to speak my mind. I generally order online, and when I head out 20 or so minutes later food should be ready right? I wouldn't have minded waiting an extra few minutes, but the indecency of the staff, talking about their personal "issues" within earshot was very unappealing. Stuff happens, I get that, but 3 times in a row clearly shows an issue. read more

The food is normal not very high quality but I didn't like it mostly because they don't respect customers and they're bad temper

If you are like me Pizza Hut is comfort food and you always know what you are going to get when you go there. This place is a joke! Placed order inside and paid, and then went to sit in the car to wait the 10 minutes. I went in after 15 giving them an extra 5 minutes. It was not ready and wouldn't be for another 15 minutes. There were 5 people waiting for their carryout orders all upset people. Ahh, the pizza will be tasty though right. Got stuffed crust, the dough was rolled too thin so it was thin and slimy. And the flavor seem to be lacking, not stoked. The manager was there and y employees. There were no excuses, I won't be back read more

Office staff met at Pizza Hut for dinner before bowling at the sub at ISU. The new waitress was overwhelmed as she was the only one on the floor and another large party there as well but, they had already received order. Waitress couldn't get drink order right and messed up pizza order. Jess the manager stepped in helped bring out pizzas acknowledged the order wrong and made minor adjustment but the FUBAR the order was just ridiculous. I was embarrassed by the lame service, dirty silverware, sticky tables and poor quality of pizzas. The one positive: breadsticks were good. No wonder all dine-in PH's becoming Delco"s. Will not be back anytime soon with office staff.. Going to Goody's. read more

In town for business remembered the awesome sandwiches at Pizza Hut. Waited to be seated even though the dining room had 2 customers. The manager was on her phone talking about her back stabbing staff and even though we made eye contact she continued on with her conversation. Finally seated at a dirty table and the waiter was rushed as he was taking care of the carry out section, making and cutting pizzas plus t listening to the manager complain as she followed this poor waiter around but didn't lift a finger to help or take care of customers picking up pizza. When I got my sandwich it was good. Picked off the wilted lettuce and gooey tomato slices. The fries were over cooked and disintegrated. Got tired of asking for a soda refill. The manager Jessica was busy on her phone again and told me brusquely she'd tell my waiter. Really annoyed that this cell phone talking, need another smoke, complaining woman so clueless about customer service. read more

They just get worse and worse. Slow, people yelling, no hospitality. I usually do delivery but came inside. What a mistake. Not a welcoming place. With so many pizza options my advice is to go anywhere else!! read more

okay so maybe my attitude is in part because we ordered one pizza and they called and were out of the ingredients....I think they have an supply ordering problem since this appears to be a college community. The delivery took longer than they said and of all things she shows up with no napkins????? I'm in a hotel and you can't be bothered to bring me napkin??? Pizza was cold but room has a microwave. Next time will order something else from some place else. You lost me as a customer frequently traveling through your town read more