Family like consistency, so we ordered Pizza Hut! We like new things but wanted someone trusted. WE ORDERED: : Meat pizza, garlic Parmesan boneless wings, spicy garlic boneless wings garlic saice GOT: pizza with meat AND JALAPENOS Parmesan boneless wings Buffallo boneless wings blue cheese FAIL on restaurant FAIL on Delivery Poor communication. We texted and called. They said they-do not get texts. After a couple calls they answered the phone. We were outside waiting outside the Gaylord hotel when delivery time was provided to make it easier on the delivery person . Sad to say, they gave it to door dash- our food arrived 45 minutes later than promised. 3/4 items wrong 25%!!! Children had to go to bed hungry because they could not eat the spicy foods. They had the crust and my boneless garlic Parmesan wings. We did not get what we wanted or paid for. NOT a good price when you do not get what you order. They hired out to doordash I would suggest if you are ordering from the Gaylord - DON'T! read more

This is by far the WORST PIZZA HUT In the MD Area . The wait is always extremely long even if you place it online , some of the staff are very rude as if I put the pen and paper in they had to apply . They need a serious revamp . read more

I swear Yelp needs a ZERO STAR category!!! I called to place an order, so that all I'd have to do was walk in and pay for the pizza. I was asked to hold. After 12 minutes, I decided to drive towards the location from Clinton MD, in hopes of saving time. At 20 minutes, no one had even come back to the phone. When I pulled into the parking lot, they hung up on me. I asked to speak to a manager, who simply told me that they were short staffed. REALLY??? The manager's apology was dismissive. And she actually was turning to walk away when I asked if she thought that was appropriate? She said; "Well I apologize." And went right back to work! And I left and placed my order with Papa John's! UNBELIEVEABLE how businesses treat customers, when they make the difference in the success of your business. Now I'll have to think twice before going back to this location again. read more

Pizza Hut - On hold for over 20 mins!!! Then they hung up on me. - Pizza Near Me - Oxon Hill, Maryland

Best Pizza Hut that I've ever had. Great customer service as well. I called close to closing. Instead of automatically canceling the order, the site associate called me and explained that i would have to pick up the order. read more

Not that good of food but takes for ever to get your food the it don't taste the same they make u wait for your food and has no sets to sit in read more

This location is terrible. I ordered delivery and it took over an hour to come. I live 5 mins away from the location. I ended up driving to return the cold wet pizza. This happened twice to me. I don't recommend ordering delivery from this place they don't have delivery drivers they use third party service like door dash Uber eats to bring you food. I don't trust door dash and have no way of contacting the driver. This location refuses to answer the phone . It's a mess. New management please. read more

I orderd a pizza on 2/1/24. The pizza was so terrible after getting home I had to bring it back to the store. After getting cursed at by the young lady at the register I asked for the manager who told "not to press her employee". After receiving my money back I vowed to myself to never return. The store looked absolutely terrible which I was willing to ignore if the pizza and service was acceptable. Unfortunately both the pizza and the service were worst than teribble. Never again. If I could give zero stars I would. read more

Worst piece of crap sad excuse for a Pizza Hut ever. I do doordash and I had to wait 10+ minutes just for these idiots to tell me the order wasn't ready. I cancelled the order. Incredibly rude, unprofessional and GHETTO as hell. 2 other workers were just sitting on the tables doing nothing. Everyone there is a lazy piece of shit. Please stay away from Here read more

Wish I could leave zero stars but unfortunately this is not an option. Placed an online order for contactless, curbside pickup. Provided accurate vehicle description and parked in the spot for pickup. No one ever came out or acknowledged us at all. When we went inside to get our pizzas (which completely defeats contactless, curbside pickup) we let them know we had been sitting outside for quite some time, the large gentleman that was working simply replied "And?" Not sure how they think this is acceptable customer service in this day and age but we will definitely not be using this location for business again. read more

Employee was rude and hung up on me because I said something about being on hold for from 925pm to 938pm. Location needs to be shut down.

I ordered 3 pizzas and 8piece bone out wings my pizza was fixed incorrectly and my wings were burnt picture below. I ordered and paid online so ofcourse me calling in to report this no answer. I received many bounced around calls from what they are now calling a customer service center. So when I am tired of waiting on hold and I take these wings up there and slap someone with them just know I tried hard to remain calm and civilized. This is the second time I've had an issue with them. The first they charged me for toppings that were not in the pizza and said "o we ran out but do you want me to refund" only after I said something to them about it. I hate when ppl play with me and my money just know I will never-order from here again they are just as bad as the one on Alabama Ave STRAIGHT GARBAGE read more

Pizza Hut - Burnt boneless wings that were dipped in sauce in attempts to cover it up - Pizza Near Me - Oxon Hill, Maryland

This is terrible Pizza Hut people there don't have fucking idea how attended costumers one pizza there takes forever to made also place looks like abandoned workers vest are duty and they talks to like they are giving food for free read more

Short and delicious ^_^ If you want to indulge in your fat girl come here, my sister and I order the big box with two medium pizzas, wings, and cheesy bread online. I must say I was in a food coma after I ate like a pig, but I went to sleep happy. I haven't indulge in this type of food in a while and I remembered what I was missing. The customer service was very (uncaring) if that makes sense, I was up there for about 5 minutes before anyone acknowledge the fact I was there. Maybe it's just the area i'm not sure, the inside was okay; I didn't see anything on the floor. I would definitely come here again for the food. read more

Pizza Hut - Interior - Pizza Near Me - Oxon Hill, Maryland

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I ordered delivery and no where on the site does it say they use DoorDash It took me a hour to get my pizza because the driver got lost by the Pizza Hut the manager told me they would do a investigation with doordash but nothing happened so I emailed corporate today the store calls me and tells me I have to call door dash and dispute it myself 2 weeks later lol fuck this Pizza Hut and the rude ass managers read more

I'm sitting here waiting for my curbside calling right in front of the store as I watch them IGNORE MY CALL.. sitting in the bench at 10:11 pm .. that's crazy. & bad service . I called from home which is fort washington (20 mins away ) to here to let them know I wanted a clean cutter because they tend to cross contaminate unless you ask for a clean cutter .. it's sad how this is the closest pizza hut to me and I have to deal with this right here . Never again. read more

Pizza Hut - Girl who was watching the phone ring - Pizza Near Me - Oxon Hill, Maryland

This place should not be called Pizza Hut. Horrible service. To summarize my visit I made a line, tried to place a order. The cashier had a stank face on, had no interest on my order. Instead of ordering from Pizza Hut I went up the block to Papa Johns were the service was great! Ordered myself two large pizzas, wings and soda. Papa Johns is where it's at if your around this area. Not this Pizza Hut by Oxon Hills Rd. read more

First time I called and ordered something I thought it was a good customer service but the second time they just hang up on me plus she did not want to take my order and she had a horrible attitude. This type of person is what makes restaurants that have good food make it look bad. read more

Horrible service, horrible food quality and appears unsanitary, stay away!! The greet time was about 9 minutes and there was only one table occupied. I had to call our server to finally get service. Ironically, she was the same person who sat us. The garlic knot appetizers were ok but served on an aluminum pan, and no side plates brought. The Server brought my son's meal but nothing for me. She forgot my order and didnt realize it even after she delivered one meal to two people. After finding her texting in a cubby area, I inquired about my bbq chicken pan pizza. After waiting ten minutes, she brings out buffalo wings. Not once did anyone have the courtesy to apologize. My sons personal pizza was the equivalent of a microwave pizza. Stay away! read more

This place is the worst experience that I ever had with customer service both of the females at the front desk look ghetto as all Outdoors and just having a whole conversation and not attending to the customers they are very unprofessional will not ever eat there read more

Good food. I've always love their pizza. The flavors are great and in a jam the pizza was right on time. I've traveled far and wide for good Pizza Hut stuffed crust and pan pizza. read more

Worst experience EVER. I ordered my food at 7:15 it was canceled once then a hour later canceled again. In between that hour I spoke with 2 "dashers " after the first one got switched there was another one I texted and said "are you picking up the order for Alexis at Pizza Hut" they said no. After that I got another message send to me phone saying " your order has been canceled" I called the number connected with the store, spoke with about 13 representatives that work for the Pizza Hut company because they all tried to get me in contact with the store manager but Everytime they tried I got no answer so I kept calling back. 1 lady said that my order had left the store @ 7 something but how could that be when I still have no food!!! Now at 8:51 I still have no food. read more

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Ugh this place...OK so I want to like this location mainly because it is so convenient for me but after several trys I have to wave the white flag!! The pizza here is so inconsistent. Ordered a meat lovers and it is always super greasy. Like soak through the cardboard greasy. Toppings totally outweigh the dough no matter how you get it; pan, hand tosed, etc. Breadsticks are dry - overcooked. However, unlike many other reviewers I've never received bad customer service. Hence the 2 stars. 1 for food and 1 for customer service. read more

Ordered 2 pizzas and cheese sticks. At 3pm there aren't to many people in here and it's Spring Break. The cook washed his hands and started his process, good. It's quite warm in here and they aren't that friendly. Next time I'll spend a little bit more and go the the Italian Pizza place across the street. I've tasted my pizzas and sad to say I'd rather eat Little Ceasers pizza. Today wasn't a good day for Pizza Hut! read more

I ordered carry out for five pizzas. The manager, who was very nice, called to confirm. When I arrived, I paid for the pizzas and they were ready just a few minutes later. Everyone was very nice, professional and helpful. read more

I live in the PG County Maryland and the closest Pizza Hut is either Oxon Hill or Clinton Maryland . However neither participate in the $7.99 deal where you get three toppings on a large by ordered by phone or online. Not these locations...Their only offer is $9.99. Why is it that Pizza Huts in certain urban neighborhoods don't participate in the nationally advertised specials.....??? Hello Domino's read more

The service was horrible and WE waited over an hour for our food I would not receommend this place. MANAGEMENT is very bad also I will never eat here again read more

Don't waste your time with this place. I love Pizza Hut but this was by far the worst I've ever had. First it took 1 hour and 20mins to get to my doorstep, secondly I ordered a buttery pan pizza and got a dry hand tossed pizza extremely dry, third I paid for additional sauces and only got one. Long story short, I'll order from Papa Johns next time. read more

Customer service is poor. Abysmal. Took 30 minutes. Staff waited for me to check again instead of coming over to let me know the order was complete. I was going to give 2-stars, but I remembered that the food was lousy, and there's a better Hut on Iverson. read more

FLAT OUT THE WORST PIZZA HUT ON THE PLANET. literally me and my sister ordered pizza and never got it the tracker said it was in the oven and it literally never came they also did the same to my sister earlier in the same day. I just want to know why they charged a pizzas that were never sent out? Or why they took orders and payments without allowing the customer to know the wait or the cancellation for whatever reason. Unacceptable very disappointing. read more

Bad customer service when i ask for their specials at carry out they get upset as if you are taking money out there pockets also they wont change your order once you made it. Because it extra work for them. Lazy employee and mangement read more

placed an online order at 6pm for a 7:15 carry out time. wasn't ready until 7:40pm. whatever. husband brings it home and i didn't get any of the dipping sauces i pod for. that's annoying. pizza looks like it was cut by a 4 year old. customer service & quality control is lacking read more

Good deal on pizza, $10 for any pizza. Will not accept lage bills.

I ordered two large meat lovers pizza about 2 weeks ago for company out of town because of funeral and pd over phone, went to pick up and there was some spots of something. We were all disappointed. No meat we could regonize. Haven't ordered a pizza for awhile, but I remember seeing meat on meat lover's pizza. read more

nasty,nasty,nasty!!!!! plz i beg you close this pizza hut becuase it is killing your franchise. the pizza i order was disgusting and the wings looked like puke. dont go here ever read more

If I could give zero stars...I WOULD...just picked up my online order from this location..I did not get greeted...the employees were socializing in the dining area as I waited along with 3 other customers and as soon as I get home I see that THEY FORGOT MY ICING THAT GOES ON THE DAMN CINNASTICKS...and the pizza has too much sauce when I NOTED that I wanted LIGHT sauce. read more

This location has possibly the worst service of any Pizza Hut. We sat ourselves and watched our waitress sit and socialize and take her time. When we were about to leave and go somewhere else, she finally got up and came to our table. From there she made up a bullshit excuse about how the coke "didn't taste right" and tried to upsell us a bottled soda so that she didn't have to give refills. She never came to check on our table at all. She simply sat and socialized the entire time. Not to mention the unprofessionalism; everyone seemed to be just socializing and cursing as if they were not on the clock. I will not be back! From now on, I will stick with the clinton location. What a waste of $25 and my time! read more

Horrible service; ordered a pepperoni and beef pizza for the $7.99 special, when we got the pizza, the crust itself was dry, there was barely any sauce on it and barely any beef and when we contacted the Pizza Hut we ordered from, they had us on hold for a good while and then we tried to explain everything, the guy said they measure the meat and then proceeded to hang up on us read more

Cockroaches! I'm visiting the area with my family and we stopped in yesterday because it was close to our hotel. We picked a table in the corner away from the sun, placed our order and received our drinks quickly. Within a couple minutes a very large cockroach (3-4 inches long) crawled on my daughter's leg under the table. That was it for us, she ran out of the restaurant while I did a double take to be sure I wasn't seeing things. As I saw the roach running away, I noticed another dead roach under another table. We never tasted the food. I stopped to notify staff on our way out what just happened, to cancel our order and they didn't even seem surprised!! I'm guessing for cockroaches that big they know they have a problem (and have had it for some time.) read more

Decided to dine in, although the place smelled rancid. Waitress "joked" that I wasn't going to tip well because I didn't want cheese on my breadsticks. Waited 32 minutes for my pasta to come out. All utensils were greasy. Eventually just dipped my fork in my water to clean it. Didn't drink anything because waitress never came back. Breadsticks never came. Only reason I gave 2 stars and not 1 because at least the pasta was decent. read more

If I could give this Pizza Hut a zero star I would. They have the absolute worst customer service. Today will be my final time going here. A few days ago all I wanted was their alfredo pasta and waited over a hr to get my food. Then today my husband and I took our kids there to eat. They have a sign that says please wait to be seated and that's what we did, it was a lot of empty tables so we asked can we just sit ourselves. The girl who worked there looked over at her coworker and then sat her a$$ down and didn't give us a answer. I found that rude and the worse service ever. I'm over this Pizza Hut with their rude customer services, slow service and burnt food. I'll take my money elsewhere read more