5 stars to the dude with the glasses who was working Thursday July 16, around 5pm, he helped my cancel a order i made by mistake to a different store, i placed a new one at the correct store and he helped us out quick, pizza came out exactly how i asked, i usually dont write reviews but just wanted to say i appreciate you bro, noticed he was super friendly with the customers, thats just not what i usually see at pizza joints but shout out to bro read more

Have a long day at work ? In the mood for some dry hard pizza this is the place for you . Not to mention they didn't give me the right toppings . I call them they say oh if you bring it back we can re make it . Sorry but I'm not doing that . Just wasted my money and ate some dry ass pizza . It literally had no sauce . Never again read more

What has happened to the Pizza Hut we grew up with? I grew up in the era of the Bigfoot pizza. When Pizza Hut gave Playstation demo discs but most importantly...the pizza was GOOD. Look at the pics. How does that look to you? I can assure you, that if you think it looks good, it tastes no better than it looks. It was like they popped a frozen pizza in an oven or microwave. It's cool that they have other offerings on their menu but this pasta was and is not it. Only ordered here because I wanted some pizza, had a discount coupon and Dominos does not take UberEats orders for whatever reason. I'd never have Pizza Hut again. read more

Pizza Hut - bland pasta - Pizza Near Me - Lake Elsinore, California

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Horrible waste of time they need to be fired especially the manager Jose waste of my time and gas do not go to this location definitely should tell you cash only I go for pick up and cash only what a joke read more

First time ordering from this location and I had a wonderful experience. The service was excellent and so was the pizza. I asked for my pizza well done and the pizza was done perfectly. The pizza was also made perfectly. Right amount of cheese to sauce to toppings ratio. Thank you to the team at the Lake Elsinore Hut location for making me and my family a delicious lunch. read more

The grease was pouring off this pizza. Absolutely disgusting! Worse experience ever! I called to get a refund on a delivered pizza and they told me I had to bring back the remaining pizza to get a refund. Lost money as it was delivered and paid a cash tip. I will never go back and order from this place again. read more

Had the pleasure of talking with the older Latino gentleman today. Sweet man. It was insanely busy with their $2 personal pan pizzas and the men there were doing their absolute best to make it happen. I get it customers are upset cause of the wait time but you're getting a good deal so have some patience with the men making YOUR food! Good Job guys! Look forward to visiting again! My kids loved their pizza read more

Pizza Hut used to have the best pizza ever! When I was a kid.... I ordered a pizza and holy crap it didn't taste very good. You guys need to tell corporate that everyone wants the old recipe with fresh dough! We don't want frozen crap I mean come on Pizza Hut look at all the places that sell expensive but tasty delicious pizza! They're jammed packed! People don't mind paying extra for great tasting pizza. Get your stuff together or you're going to go out of business. read more

I place an order for 2 pizzas It said 50 min to be delivered, I was so surprised the pizza is at my door in 25/30 min fresh And it was so good read more

Pizza Hut - Pizza Near Me - Lake Elsinore, California

waited 27 minutes for 1 pizza, ( was told it would be 15-18 min), during the day, no one in the restaurant, there were only 2 people working the whole place, even though they took my name and number over the phone, when i went to pick it up, they had given my pizza to someone else. not going back to this location. the restaurant itself had some neat history type things in it, but no music, only 1 of the 3-4 tv's were turned on, no pinball machines or arcades, none of the oldschool pizza hut charm like booths and glass lights, etc. they dont serve beer either. no wonder most pizza huts have switched to delivery units only. read more

Hi this is the 3rd time i have visited Pizza Hut Lake Elsinore, Ca. Every time there are only 3 sodas in the soda fountain to drink. And no diet soda for people who are diabetic. As a paying coustomer. I should have an avability to all sodas that the fountain should hold. read more

Pizza Hut - Pizza Near Me - Lake Elsinore, California

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Ordered pepperoni pizza large. 11 pepperoni's so basically it's a cheese pizza Second time ordered from here and both times very dissatisfied high priced and very little toppings. Won't order Pizza Hut a third time read more

Pizza Hut - Pizza Near Me - Lake Elsinore, California

Still only one star. Don't even waste your time with this place. 9 months ago this place completely screwed my order up and didn't even compensate me. If it's still posted on here please read my review. Not long after I left my review someone from their we care team reached out to me. I explained to them in detail what happened and they even agreed that it was handled improperly. They said to give them a chance and they'll even give me a $20 credit that will just be added to my account the next time I try. I explained to them that it may not be for a while since this particular Pizza Hut completely let me down. I was assured my credit would be there anytime I was ready. I asked (on the phone) even if it's a year from now? And I was told yes. Fast forward 9 months. It's Halloween night. My wife and I took our kids trick or treating. They wanted pizza. I told my wife, "well, we have that $20 credit we never used". So we decided to see if Pizza Hut could make our last experience right. First off we couldn't even order on the app. First it said the zip code was incorrect then it said the type of crust we wanted wasn't available. We even tried selecting them all. Nothing. So we decided to call. The woman on the phone seemed nice enough. Said we could order what we wanted. We ordered and paid over the phone. Was told 25 minutes. We live down the street so exactly 25 minutes go by and we figured when we get there to pick it up it'll be ready. Nope! So not only did we NOT get the $20 credit I was promised, now our food isn't even ready and the kids are hungry and it's a school night. So I'm literally sitting out here in their parking lot waiting for my food to be ready so my kids and eat and go to bed. I'm almost dreading receiving my food at this point because it seems like they can't get anything right. Like I said in my last review, it's beyond me how this place stays open. Location maybe. It's so accessible and easy to get to. I don't know. I'm so fed up with this place I don't even know how to truly express that in this review. Absolutely the WORST Pizza Hut. I wish they'd close their doors and something better would open up In it's spot. Don't waste your time or money on this place. It's just not worth the hassle. Go somewhere better. Which is anywhere! Quick update: Since writing this and I've been waiting. I come in after already have been delayed to be told that my order STILL isn't ready. The excuse given is the calls filter through Florida and they tell everyone 25 minutes. This is just utterly fu*king ridiculous! read more

Pizza Hut - I even received a text message showing the charge and they tried telling me it wasn't them. Funny the other picture shows "Lake Elsinore". - Pizza Near Me - Lake Elsinore, California

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Don't underestimate this place. I didn't even know about this location. Came by to grab some carry out for our son tonight. Dining room was being tidied up and the staff was very welcoming. Our order being made is visible in the kitchen. The gentleman helping us even made sure our Cinnabon Rolls were fully covered in icing. Really wonderful service and I would definitely revisit to dine-in next time. read more

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Ordered a single large pepperoni lovers pizza, tracked my order. Then i get a notification from Pizza Hut saying my order was successfully delivered all the while im sitting on the couch with my hungry family. My door hadn't rang, not to mention i have a video door bell and security cameras showing my entire front of my house. Not one car came down my street. This is entire unprofessional. Never ordering from here again. read more

I am a little disappointed with Pizza Hut. I received a redeemable offer via the email I provided whilst ordering online, following Pizza Hut workers forgetting to check on incoming online orders sans food. Obviously Corporate sent my redeemable offer, only failing to add credit to my account at the Pizza Hut I order from. Kathleen was cordial, however she couldn't assist me beyond offering apologies as she could not pull it up. I did attempt to order and accept the redeemable offer, the site prompted me that my offer was in the cart, ONLY THAT IT WASN'T. I will still order from them though. read more

Pizza Hut - Copy of offer I received in my email apologising for their laxity. - Pizza Near Me - Lake Elsinore, California

I've called three times, after all the button pushing each time my call was routed to a main call center somewhere? I've asked to speak to the store and every time they transfer me it goes back to this main call center. I'm sitting here now again for 10 minutes on hold waiting... Time to hang up. With all of these horrible one-star reviews, they just got one more for me and lost my business. Time to order from somewhere else, lots of other choices in this city. read more

Got a really good pizza at this location yesterday. Food came out on time and the restaurant was clean. The service was in point. Thank you.

Update the so call owner responded to my Yelp yet days later still nothing done And my card still with the charges read more

Never had any bad experiences here so they've been good. Pizzas are actually pretty good for PH. I go every once in a while and everything is good. read more

Great customer service! We ordered ahead and despite their system going down the young lady remained patient and polite. I chose to call back to allow time to see if system would be back up. Young man I reached was also great. Pizza was ready in about 20 minutes. Would order from here again. read more

Within second I realized I order from the wrong store and canceled my order. They still charged me. Do not order from any Pizza Hut. Ted Fisher read more

Food was hot and fresh, customer service was excellent. We got pizza and wings and it was excellent. The restaurant was clean , tables as well read more

Ordered two pizzas online and they were delivered freezing cold and completely disheveled in the box. We threw them out. I called to complain and get a refund and was told to come in the next day to speak with the manager. I went in and the manager told me he could only refund if I brought the pizza back. I complained to corporate who only routes you back to the same horrible store. They have never responded despite two (2) attempts to complain to corporate. Pizza Hit used to be a favorite but they are cutting corners with quality and clearly getting their managers from the bottom of the barrel. Never again. read more

I placed an order and arrived to the pick up window when I encountered an employee by the name of Mona. When I asked her about my breadsticks for my order she stated that I didn't order any breadsticks I pulled up and got out of my vehicle to go inside because clearly on my confirmation email it says I ordered breadsticks. She went too the cashier machine printed out a paper and said there's no breadsticks and when I told her that my receipt has breadsticks that's what I ordered she said we'll I'm off the clock meanwhile she's yelling at me and not letting the current on the clock employees take care of a professional matter. She became abusive and unprofessional when I explained to her she was getting argumentative disrespectful and ultimately putting my unborn baby at risk she said I don't care if you're pregnant or not she continued on yelling at me and her co workers that were present who ultimately handle my breadsticks professionally. She is an abusive co worker and employee to the public. She is a danger and a ticking time bomb you know those employees you see fighting on tv and claim Victim this is that girl. I can not believe the amount of unprofessionalism I encountered with her. I'm not sure if she was trying too show off to her friends who are in the video. I will enhance this matter too corporate or to any evaluation necessary until this matter is handled. Unable to post video as you can see it says here I ordered breadsticks and instead of her handling with professional behavior she became abusive, aggressive and unprofessional. read more

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The worst pizza I've ever had in my life and it looks like they leftovers from other pizzas to make one oddly looking pizza that Pizza Hut is a joke and should go out of business soon read more

I rarely order from this Pizza Hut because of this reason... again my order is not correct. I am missing 2 out of 5 toppings on my large pizza. Every single time I order from this Pizza Hut my pizza is not correct. Last time I called the store and the manager said he would credit my account. That never happened. I called the very next weekend and there was no note or credit on my account. This time I tried calling again to let them know my order was wrong and I was on hold for over 45 min. This is the worst Pizza Hut in all of the Pizza Hut franchises. read more

Pizza Hut - Clearly has 5 ingredients for 1st pizza! How do you not see that and only put pepperoni and ham? - Pizza Near Me - Lake Elsinore, California

We got the new New Yorker. Still delicious. Try it. Go OG or build your own. We tried the OG first . Then got a build your own style.

This is the 3rd time this happens. I SPECIFICALLY asked for a EXTRA FLUFFY PIZZA NOT A THIN ONE!! These employees don't care care about what the customer asks for. Never ordering from here again. read more

Pizza Hut - Pizza Near Me - Lake Elsinore, California

Ordered a combo meal Pizza, hot wings and a Coke. Hot wings we're not in the bag and there's no way to complain. You call the complaint line they say you have to call the store which put you on hold and never picked up. Including tip I paid $25 for a personal Pizza. Rip off! Don't ever use this company!! I was forced to give 1 star to post when in actuality it was negative five stars service! read more

We had plans change at the last minute and ended up with a group of 25 at this Pizza Hut before heading to the Storm game down the street. With about a 10 minute warning that we were coming, the staff was amazing, accommodating and attentive. Our pizza and breadsticks were prepared quickly and everyone was happy with quality and quantity. Staff was attentive and everyone felt welcomed. Our group appreciates all aspects of the visit, and we feel that the staff went above and beyond. Thank you!! read more

We got a large hand tossed pepperoni & pineapple pie today. I have been eating at this Hut for at least 20+ years. The taste of the sauce was kind of bland, or maybe too little sauce. Overall it was good. However I have a gripe about the little things they no longer offer, or charge for. I already knew they charge extra for the red pepper they use to give at no charge. Today I found out when I asked for 4 paper plates, that they no longer off that. To me it's kind of pathetic because those plates are super cheap. How much would 4 cost? hmmm maybe 5 cents to make a customer happy. I just waiting for the next change, maybe a fee for a to-go pizza. Bottom line dont "dime & nickel" your customers. I understand the food business very well, and it's extremely challenging! If you are a franchise owner, please pull some shifts in your store, your employees will ultimately have more respect for you, Plus you will probably find some cost cutting ideas while on the floor with your employees. I promise you this is good advice. Thanks for the time. read more

Always coming thru always taking care when I need an order I appreciate Mona and The Team Staff Members Working There. Whether it's online deals or in store they make sure they get it done. Awesome job guys keep it up read more

New to this area. However, I placed an order as always using my app. $36 for two large pizzas is lot of money. By the time this company adds on service fees, delivery fees and tip..... wow! Many companies are offering free delivery during this time of COVID 19 Pizza hit should follow suit. I think the average for large pizzas should be about $10 each especially when one of them is just a cheese pizza. We were hungry. We enjoyed it and service and delivery time was acceptable. I don't think I'll spend that amount the next time and perhaps picking it up would be a better alternative. The guy delivering made a no contact delivery and did an awesome job. Five stars for Pizza Hit LE ! read more

The food here is always good , reminds me of how Pizza Hut used to be back in the day. They have a convent drive thru for pick up and also the manager mauricio is excellent he always has a smile great energy and very friendly and polite. Dining area is clean and spacious. Best Pizza Hut in the area read more

Do NOT order anything from this Pizza Hut. Very poor customer service. They keep you on hold forever. The City of Lake Elsinore should have them shut down. I placed a $34.00+ order for delivery, paid for it over the phone and two hours later they did not deliver. I called my bank at 11:30and asked them to reverse the charge. My bank confirmed a charge was placed at 9:27pm. My family waited and was expecting a pizza and a movie. Instead we received nothing. Now it's almost midnight and I have to find food somewhere. Thanks for Nothing Pizza Hut on Casino Drive. We will be pleased when you close your doors. read more

I sent all of my information to the "owner" and still have not had a response or refund from my November order. I never received the food and have gotten the runaround for over a month to try and get a refund read more

try to get info on EBT, since this pizza hut is on riverside co. list for restaurants( the one nearest to does not accept EBT). called restaurant to confirm, twice. on hold for a total of 17 minutes before giving up. no answer = no customer. :-( no pizza= no happiness read more

Pizza Hut - trying to find out if this restaurant take EBT, but between two calls that never were answered, just a waste of my time. loss a customer. - Pizza Near Me - Lake Elsinore, California

Set my order at 8:34pm was notified that delivery time was going to be at 9:09pm waited until 9:45pm to call, not only did I call twice for 20 min each time but called on another phone number, no answer, I pulled up to the place when the manager on duty (male) didn't tell me why that was or had no sympathy, he then asked for something free he could add onto my order I replied yes lasagna please he said "no that's too expensive " is cheese sticks okay" now I'm sitting in the parking lot waiting for my order to be remade. At this point I wanted a refund but I didn't want to drive around looking for a place as I was already tired for the night. Not only is this such poor customer service skills but very unprofessional. Do better Pizza Hut. read more

Pizza Hut - Pizza Near Me - Lake Elsinore, California

Absolutely HORRIBLE customer service. Ordered online for delivery. Added 5 extra Sauces and it was not delivered. Called the store to file a complaint and see if they could somehow make things right. Spoke to Santiago, who claimed to be the manager. Once I stated my concern, all he said was "You've filed your complaint," and just hung up on me!!! This is NOT.the first time we've had an incomplete order from this location. We will never patronize this Pizza Hut ever again. Having been charged for items we did not receive and add a rude company employee is just unacceptable. So sad that this is an example of a person demanding a higher minimum wage job they can't even competently perform. read more