I had a small issues this evening and the young lady upfront quickly addressed my issue and solved it. I really appreciate the customer service this evening! We all deserve a shout out and she really made my evening ! Thank you Ariana. read more

ordered Delivery yesterday they delivered the wrong order. It's fine happens sometimes. I call to get my correct order sent out or at least a refund and we will figure out other dinner plans. was told the manager was "busy" and would call me back- he didn't. called back the next day and was told "it's not in the system they should have done it yesterday" well not my problem. So at this point they have stolen my money read more

Ordered online they said 15 minutes waited over an hour for two pizzas. Horrible service.

Food 10/10 perfectly cooked. tasted amazing. customers 6/10 so impatient. slamming doors cause they have to wait 10 minutes service 9/10 they were so polite. overall a good place for a quick meal read more

We had a pizza party at my house earlier this afternoon and we decided to order pizza from the Pizza Hut in Grove City on Columbus Street near Hoover Rd. It turned out to be an excellent decision. We ordered online around 10:00 AM with the intention of picking them up at 11:45AM. I arrived with my granddaughter at 11:41AM, a male employee greeted us and asked who's name was on the order. When I told him "Nancy", he immediately declared them ready to go. I paid him and was on my way. These pizzas were hot and prepared perfectly. He also provided a generous stack of plates and napkins. I wish I had asked him for his name as I should have included it in this review. I am sorry I did not get it. Thank you Pizza Hut! You did a great job! read more

Update: Seriously I love this Pizza Hut. Never had an order wrong. Always tastes perfect like the way it use to taste in the early 2000's. The delivery staff is awesome and listen to the instructions. This Pizza Hut makes It taste like it use to in the 90's/ early 2000's and I love it. We haven't had one bad experience from this Pizza Hut. We move here in August and normally get the same 3 pizzas and breadsticks. Delivery drivers listen to instructions not to knock on the door because it drives my dog crazy. Once I placed the ordered incorrectly and the lady over the phone let me fix it. It's quick to get delivered. I love this pizz read more

I came here to vent after ordering from here. With a whole 1 star, my mistake was not checking here first as I could have saved myself the hassle. Online order, arrived 7 minutes after time to pick up, board said my order was ready. It took another 25 minutes before I left with my food. I don't know what the problem here really is. The people at the counter were both incompetent but it goes deeper than that. I can only assume this is a franchise. Corporate desperately needs to take this store back and fix it. I'll never be back. I have to assume the 5 star review was by the franchise owner. I can definitely tell you the pictures of the pizzas are certainly fake. Neither of my two pizzas looked remotely like the pics. read more

Went there the other day pizza looked decent but very lacking in sauce tasted dry. Is it just me or does anyone else remember when the sauce used to drip out of the slice of pizza. I have not been there in years and does not look like I will be coming back for more. There are other pizza places that charge as much and do not skimp out on ingredients. read more

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I will NEVER eat here again. Pizza Hut has always been my favorite pizza place because of the stuffed crust but lately it has been terrible. I ordered pizza yesterday and it took over an hour, which is fine because it was a Saturday night, i understand. But my pizza was made incorrectly. I called, and a new pizza was delivered. It was made correctly. But then, as i was eating i found A BUG INSIDE THE CRUST. I feel sick to my stomach. read more

Pizza Hut - a hand holding a piece of bread - Pizza Near Me - Grove City, Ohio

At 4:32 pm I placed an order for a pepperoni and mushroom pizza with an order of 8 wings. I was told it would be 30-35 minute delivery time. After an hour, I called to check the order status. I was hung up on when I told them I needed an order check. I called back, they answered and I was hung up on again. (How do I know this, because I could hear them laughing in the back ground) I called from another number and asked for an order check. They told me the delivery time would be 7:45 pm now due to snow, now an additional two hours. I asked them why they didn't call and tell me the time change, she didn't reply. I told her to cancel my order. My husband called back to speak to the manager. (Derrick) He told us the pizza was in the car being delivered, even though I canceled the order. An hour later, my husband went to the store and spoke with the manager again. He told him that the order had been delivered, which was incorrect since he talked to me right before walking in to confirm. After speaking to the manager and asking him if this is how they do business there, he left. As he walked out the door, he heard the manager (Derrick) and the girl working start to laugh at him. He went back in and called them out on their behavior and lack of professionalism. It is now 1 hours and 12 minutes later and the pizza that was on it's way, though cancelled by me, still isn't here. According to Pizza Hut "you don't just make pizza, you make peoples day." You state your purpose to "create moments of excitement" and by "most importantly by unlocking the potential in our team members". You also say "Instead of following trends you set them" and you "create food that you are proud to serve and deliver it fast with a smile". You also state that "Pizza Hut stands for bold innovation". You actually made what was a horrible day even worse, because I just wanted a Pizza Hut pizza. "Moments of excitement"?, try moments of disappointment when I had to drive to your competitor for my pizza over two hours after this process started with you. Your moments of excitement were moments of frustrations as your employees and management laughed at us both over the phone and in person. What amazing potential team leaders do you unlock with that? A team leader who disvalues your customers and refuses money? That sounds like great examples of your core values. And from this experience I can only assume the innovation your company stands for just means ignorance. You didn't "make this persons day". If I could give this a minus score, I would . read more

Let's just say I don't order from nor eat at this one again everything is wrong when you ask for you food to be fixed correctly just over it all I'm done I'll try Marcos before I eat Pizza Hut ever again read more

They will pick up and hang up the phone if you call after 10pm even though they close at midnight. I called and called till someone finally picked up and someone answered and just yelled "we're closed!" and hung up in my face. I drove there out of anger and curiosity since it's down the street. Lo and behold they were open. When I spoke to the manager, they were obviously very angry they had to do their job. Do yourself a favor order and order papa Johns. 0 stars read more

The pictures are so damn fake. Everytime we order from here its trash. Ive complained to the managers about not having cheese abd she blames it on the oven, never the people making it. They are greedy with toppings and very rude when u complain. Dont waste your money or patience on this location. Its Horrible in everyway. Learned my lesson. Should be minus stars read more

i forgot how ignorant this place is. 8am I ordered a pizza online to be delivered by 4:30 that evening. Not only did I have to call at 4:40 because their "tracker app" was useless but they told me it was on its way out the door. The pizza was delivered 25 min late ( which created me to be late) and was cold. The delivery guy did not seem to have a care in the world, snatched the cash and walked out, didn't count it, didn't ask if I needed change, didn't say anything when I meanted the time. read more

Absolutely horrible place to go! I went to get a large pizza and the girl was extremely rude with dirty looks and rude service. The manager was a tiny person and said the pizza still was not ready after I came at the time they said it would be ready. I waited almost another 15 minutes for the pizza and then dealt with the rude girl again just a horrible experience and I have not returned. read more

I love the customer service here. One young lady in particular whose name is Kennedy S. She always has a smile on her face and kind words for everyone. She is a student and an accomplished violin player and a member of The Grkve City marching band where she is a woodwind musician. She makes you feel welcome and the food is always great. Thank you Kennedy for making my visits pleasurable. You are awesome and Pizza Hut is lucky to have you. read more

Our business has had nothing but great experiences ordering from this location! From the managers to the delivery drivers, fantastic customer service all around. The pizza is always hot and fresh and yummy! read more

Decided to order online for the special. When my husband picked the order up the lady was polite. When we looked at the pizza the toppings on the BBQ chicken was not plentiful but was on the supreme. When eating the pizza there literally was not any sauce on either one of them. I then tasted the chicken wings to make sure they tasted ok and they did. I then called the Pizza Hut that we purchased the pizza's from to see if anyone else had complained about not having enough sauce. The person that answered the phone immediately copped an attitude. He asked what I ordered I told him and he proceeded to tell me how much sauce they put on it and suggest next time I order more. I said ok but now it is dry and he said what do you want me to do about it? Asking like that I didn't want anything from him so I said nothing and he said (rather snipey) have a good day. Needless to say I will not be ordering from them anytime in the near future. read more

Truly terrible pizza. I actually like Pizza Hut pizza usually but this branch is just awful. It is said that even bad pizza is good but..... Uh I couldn't even eat 2 pieces of this stuff read more

Ordered from Pizza Hut 2 nights ago went and picked it up after waiting on phone for 20 minutes, call tonight because we inquired about delivery sure they deliver in our area , they have changed delivery in the last 2 days, I guess we are done with pizza hut read more

Just horrible! Brought my kids here for dinner at exactly 5pm. Only one other family there and it took 15 minutes to get service. It took an hour to get our pizza because the waitress put in the order wrong and had to resubmit it. She apologized but then went on complaining about her day and how her boyfriend broke up with her. She said I would get 15% off for the mix up and I didnt. It took another 20 minutes to try and pay because by then it had gotten packed and our waitress never brought our check. read more

We decided to eat in after a fun day with the family. The staff ignored us when we walked in so we sat ourselves. The waitress, if you want to call her that was extremely lazy and had several tables upset when we sat down. We finally ordered so hopefully it comes out better than the service. read more

I ordered online two hours before my scheduled pick up time. Of course it was still not ready when we arrived. We waited nearly 30 minutes. We've ordered here before and have always ran into the same problem. I will say the food is decent here, but compared to every other Pizza Hut location it is the worst. read more

Absolutely terrible. I called to place an order at 1030. Midnight rolls around so i call to check the status of my order. The lady on the phone took an attitude and said she had no orders on the board and that i never placed an order. Sincerely, with all of my heart and soul, fuck this place read more

On a good night, the pizza is great. I judge a business not only on how well I like them but how well they handle issues (which are bound to come up). I've gone to this Pizza Hut for over 20 years, don't use delivery or dine-in so can't rate that. Carryout, for the most part, everything is fine - order correct and ready on time and oh so good. This is the only PH in Grove City, so it can get really busy and once in a while, an order may be delayed or made incorrectly. But the employees are always nice and always happy to remake an order and apologize for any mix ups or delays. That's what keeps me coming back. Don't be afraid to give them a try. read more

Carry outs are never ready at the given time. Ordered online two hours in advance and when I show up, I sit and sit and sit.

I would never attempt to order from Pizza Hut again. I have given multiple chances. I've had undercooked pizza delivered to my house but last night I waited almost 2 hours b4 finally calling them and got a real BS response. Never again read more

I ordered pizza online for my family, and went at the time I was told to pick it up. There was one family inside eating, and I waited unacknowledged for approximately 10 minutes. The server finished with tthe family and asked if I was picking up, then no further communication with me. She asked Jeff (who turned out to be the manager) to come up from the back to "ring up the carry out". (I do have a name, which wasn't asked yet.) He came up, and seemed, at best, to be annoyed that I was there. He rang me out, during which I asked for a few dipping sauces. He took my card, gave me a receipt, saying nothing. About to walk away, I asked again for the dipping sauces, which seemed to further aggravate him. There was minimal eye contact, even less talking, no "Thank you", and definitely not anything kinder. I was really anxious just to leave. I understand bad days happen, but with years in customer service, their level of customer service was highly disappointing. The food was wonderful, but if you order from this store, maybe delivery would be a better option. read more

I ordered a large pan pizza, when I got there to pick it up it didn't look like a pan pizza more like a hand tossed maybe. I asked them about it and they said it was a pan pizza.... I wasn't happy about it but I took it anyways. When I got it home and ate it , it was horrible!!!!....it was so dry and hard/tough. It was nothing like I remember a pan pizza being like. I don't know it they changed their crust or what but I will definitely NEVER order from there again!!! Disgusting! read more

don't use your debit card there, they charge you twice and I had to call for the refund, and was told they had new system and the staff wasn't trained, bull, then they told me I had to come in to get a credit, then they told me would drop off in three days. so last night I paid $95.00 for pizza. they didn't get the issue, they kept blaming untrained staff. read more