Everytime i place an order at pizza hut , there be two managers Patricia and Zakeria that helps me and make sure all my items are correct. I will continue being a customer here read more

I placed an order nearly five years ago for one large multi ingredient pizza and one 2 liter Mountain Dew and one 2 liter Dr. Pepper. The manager had Door Dash deliver the order. The order was short both drinks. I called the store's telephone number to let someone there know that the drinks were missing. The manager declined to deliver those two drinks and gave me a standing coupon for $5 off of the next order. I had to eat my pizza with plain tap water that night. Obviously there will never be a next order, and the two drinks I ordered will never be delivered. read more

Well I can't rate the food because NO ONE WANTS TO ANSWER THE PHONE! I called several times to hear it ring then hang up on me! Absolutely not good! This is unacceptable.... I'm tired of hearing people complain at these chains about pay, but yet no one wants to do their jobs! I'm so tired of calling Pizza Hut everywhere I go and never getting quality service! Very rarely do I find a place that actually does the stuff right..... you guys need to get it together! this is how places get shut down! read more

Food was hot staff was friendly nice atmosphere welcoming and very helpful good deals on food

Our two personal pan pizzas were NOT cooked long enough!! The crust was soft and not crusty AT ALL!!!

Don't even waste your time pulling up or ordering online for delivery. Went there today to eat dinner inside omg first I thought they were closed. I started saying hello no answer then I started to look around and this lady came from the back looking a mess I must say. There k Was one other lady inside. She stated we are pen only fountain drinks we have no ice and if you dining in give me 2 hours soon after we went in a few other parties pulled in. We all left and went to eat Mexican food across the street. We were scared for the food and she said there were. I set prices like where they doing this at. If you don't have enough employees close down read more

$ 40 waisted on pizza cheese sticks with no cheese only some herbs powder which is so salty we don't eat. Medium supreme again we ask get garlic sauce in crust they give as on side they need work on garlic sauce because is again way to salt and magic salty powder And large cheese stuffed pepperoni pizza again no garlic sauce on pizza only aside and guess what they forgot stuffed with cheese or is so little l can even see or taste and again magic salty magic powder Actually my wife order pizza she asked me to pick up l really did no what she ordered when l get in my car l realize that l was missing Pepsi and half gallon unsweetened tea and garlic sauce Really bad experience read more

Pull up window is so awesome and convenient. However, it only works well when someone comes to the window. I sat for 10 mins watching employees (plural) walk pass the window several times. Watching them go in and out of the oven that maintains the temp that's right by the window. No one even acknowledged me waiting. Not a "give me a minute I'll be right with you" nothing just continued to wait. Finally I go inside and a young man asks if I was looking for someone? I told him I've been outside at the window waiting for 10 mins but no one has been to the window. Maybe 6 mins after that I finally get my pizza.... the guy that did come to the window was super sweet I do want to add that! They were out of crushed red pepper read more

Ordered a Large Pan Extra Pepperoni, Extra Black Olive, Roma Tomato Pizza. Paid online, provided email address and phone number. Drove 20 minutes to restaurant, lobby closed, drive thru only. Had to wait 10 minutes to get to window. When i got there I was informed they did not have any Roma Tomatoes (There is a grocery store across the street that sells roma tomatoes, but i guess no one at Pizza Hut cares enough to go get some). If they had called me after receiving the order and making the pizza, i would have told them to cancel order and refund, but since they did not, based on a food cost of 25%, since my pizza was $20 they wasted $5 in food, all because no one at the location cares about customer service. read more

I ordered a dinner box and some wings at 5:25pm this evening and it said my estimated delivery was 5:55pm. At 5:40pm I got a text saying my delivery was on the way. It's now almost 7:45pm and my pizza is still not here. I have spoken with 4 different people and each one says "your driver is on the way. Your pizza should be there in the next 10 minutes or so" - I understand being short staffed but this is UNACCEPTABLE! Nothing has even been offered to remedy the situation, just an insincere "I'm sorry we didn't meet you expectations". This has been the worst pizza delivery experience I've ever had. 0/10 do not recommend. read more

I had ordered two medium pan pizzas and when my husband went to pick it up they just gave us one extra large pizza the guy at the counter commented to my husband oh it's equal to two medium pizzas . My hubby did not think much of it he did not know what I had ordered he was just simply told hey go grab our pizza so he was on sure of the situation of course when he got home I'm like why is there only one pizza and he said that's what they gave us it was late when I ordered so when I called that night nobody answered so the next day when they opened I called asked to speak to the manager she got on the phone she was very rushed and said she had some other stuff going on she would give me a call back in about 20 minutes I never received a call back so about 6:00 I tried calling the store again got the manager on the phone she said she don't remember talking to me I'm pretty sure it was the same one but she says it wasn't did she proceeds to hang up on me I call back two more times just to be hung up on the first time I call back they just put me on hold so I sit on hold for about 15 minutes and I hung up and then I called the customer service number at the corporate office we order from Pizza Hut all the time we have never had bad service or bad Pizza this is not the first incident that we had with this store in Griffin off McIntosh I say if you're in Griffin and have to order go to the one of Zebulon it's definitely worth the extra travel to avoid the frustration of dealing with a store that can't seem to get it together. But why expect anything different when management can't even manage to handle a phone call. read more

I ordered delivery. Order was an hour late. The bread sticks and cinnamon sticks weren't cut, pizza was cold, and the cheddar broccoli soup tasted like piss. The pretzel crust I ordered was a regular crust with tons of salt on it. Worst delivery experience I've ever had. read more

Pizza Hut - Bread stick and cinnamon stick. - Pizza Near Me - Griffin, Georgia

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Called in lunch today from Pizza Hut. Was very surprised at the customer service from Patricia in drive thru. She was wonderful!! Smiling face , very helpful , just was a delight!!! Got back to work to eat and my salad and wings was on point! Have not ordered from there in over 2 years but I can tell you I definitely will be back soon. Keep up the good work Dale English Bates and crew !!! Your hard work is paying off read more

Absolutely the worst service of any resturaunt in Griffin. The wait staff are very unprofessional and management doesn't seem to care about their lack of service as well Avoid at all costs. read more

Disgusting amount of grease. I find myself in here occasionally and the service is a joke despite the restaurant always being empty. This time we got it to go through the drive-thru, put it in the backseat, and when we got home all of 10 minutes later, we discover a huge puddle of grease in the seat. Scroll past the stock photos on the page to see the ones I uploaded. read more

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The thing I like about Pizza Hut is their food is consistently good. I may not be from New York and had "real pizza" as everyone says, but I think Pizza Hut pizza is great! I dropped in yesterday evening (4th of July). It was slow, and a little short staffed as we had to wait 4 or 5 minutes to get seated while the hostess got food, rang it up and took care of a take out client first. There were lots of booths available, but the same slow hostess tried to seat us at a "fishbowl table" ( you know...the tables in the middle of the rows that people at booths stare at because they have no privacy..thus fishbowls). There were several booths open right next to them as things were not busy and we were the only customers waiting to be seated. We immediately declined the fishbowl area and asked for a booth which the hostess gave us to begrudingly. She was as friendly as a rattlesnake. However, once seated our waitress (Jeanie? Jennie?) was there quickly and HER customer service was excellent. She took our order quickly, got our drinks right out and our pizza came out piping hot and wonderful. This waitress is what saved the rating on here, along with the A++ pizza. It would have been four stars, if not for miss sour puss hostess. The restaurant was clean, nicely decorated and comfortable. I would come back again. :) Note to file: If there are booths availabe, people don't want to sit at two wooden tables shoved together if they don't absolutely have to do so. While we understand the hostess tries to seat people in all zones so the tables are evenly distributed among the waitress for tips, that is not our problem. We are the customer. While we understand, we don't care...we want to sit where we ENJOY our dining experience...not tolerate it, or worse, despise it. Just FYI. read more

I am so glad I have yelp.com as an outlet to vent off steam. I just left Pizza Hut in Griffin and I am disappointed. Every time I have been here there is an issue. Today I ordered a pizza with wings and placed the order for pick-up (online). I was at the drive-through on time and paid the cashier. She handed me a pizza that was as dry as a bone. This happened the last time my wife and I visited, but we didn't check it until we were home, but this time we made sure to look at it. I handed the pizza back to the cashier and told her it looked horrible. She got her manager to come to the window and he would only offer to re-make the pizza. I was upset and shocked because the whole point of ordering online and paying via drive-through is to save time and get the food home. Now he is asking me to wait so they can remake this pizza, which wouldn't be an issue if he did something (anything) to try and regain the customer satisfaction that has been lost. I pulled up and let the person behind me check-out. I waited for about 10 minutes; while waiting I could hear the drivers talk about smoking weed and whatever else they were going to do for New Year's Eve. I then went inside with my cold box of wings for a refund. I waited an additional 15 minutes inside before someone asked to help me. When I told him I wanted a refund he got the manager to come up to the counter and he said he would re-cook the wings. I could not believe it... unreal. Now he is asking me to wait even longer. I got my money back and left. On the ride home, I called the store and asked for the general manager but the assistant manager was the only person working. I complained to him again and his only response was to ask if I wanted the food recooked and I could come back and get it (and pay for it). I asked him if that is the process to try to make their customers happy after they just drove 20 min, waited 25 min, and drove 20 minutes home with no food. I wasted over an hour of my life and I will not do it again with them. I would not recommend this location to anyone. The employees do not seem to care and the product which is produced is awful. UPDATE 7-14-13 My wife was tired of another pizza place and suggested we try Pizza Hut again... here is how it went today... Today I placed a pick up order and when I drove up to the window I waited about 5 minutes before I started knocking on the window and honking my horn. It took another 5 minutes for someone to come to the window even though employees were walking past and looking at me while I knocked and waited. Do not go here.... the service is horrible and half the time the food is bone-dry! I should have known better than to go back... nothing has changed and this location is absolutely horrible!!! read more

Nothing fast about this place. 15 min to order online. 30 min wait to pick up. Been waiting for another 15 min inside. If you're thinking about ordering a quick pizza, don't do it here. read more

The service is so slow. I order on the app and then get a confirmation email with an estimated time my pizza will be ready... its NEVER right. This location always takes an extra 10-15 minutes read more

The Worst Pizza Hut EVER!! (1575 W McIntosh Rd, Griffin, GA 30223) Allow me to explain::: You would think during these trying times that one would relish in the thought of just having a JOB as a sheer blessing....seeing as though so many has lost theirs, or simply can't for what ever reason find one. I've on past occasions have frequented this brick and mortar before with no real issues that I can remember....but CURRENTLY It has become apparent that this ESTABLISHMENT has fallen(1575 W McIntosh Rd, Griffin, GA 30223) victim to the "NO ONE WANTS TO WORK SO WE WILL HIRE ANYONE WITH A PULSE" category. I am a VEGETARIAN who every once in a while has a taste for a pizza with very LITTLE CHEESE and LIGHT SAUCE, COOKED WELL DONE....simple request right? I thought so.... Well apparently for this location, it's completely Rocket Science sprinkled in with a side of Trigonometry. I had the displeasure of ordering from them 2 weeks ago. Same request as I just stated...everywhere else, my pizza came out just as I ordered. No frills, and I left happy and content. Well well well my experience, with this joint, was the complete opposite of what I am use to....night and day!! I think the entire bag of cheese was deliberately smothered on it, along with HEAVY doses of the sauce. And lets not forget, soggy and barely cooked dough! Yikes!! perhaps in the world of SIMON SAYS, having a smidgen of sense of humor in this situation, proved to be of great use in order for me not to COMPLETELY lose it!!!!! After mentally noting how I'd never darken their door step I sadly had to be reminded of this catastrophe of a business just today due to a call I received from some VERY esteemed gentlemen friends who unfortunately shared their experience today at the not so esteemed (1575 W McIntosh Rd, Griffin, GA 30223) My previous order request as above mentioned, WAS very short, simple and to the point..... only 3 little things I requested obviously proved to be too much for this pizza in a bag knock off establishment perpetrating a Real company. I truly believe a 5th grader would've been insulted if I had of reiterated the request even more simpler. My 3 colleagues::: again very good friends stated they were in a complete state of disbelief and awe of the total lack of Customer Service, lack of CARING and of SELF RESPECT!! the sheer audacity to purposely open a door and call it a business with automatons running around perpetrating employees. just think....These guys had in the past jokingly conversated about perhaps investing in this PIZZA HUT!!! Lol, wow!!! the IRONY!!!! Whomever is responsible for this building should rue the day they forgot to properly hire a store Manager that leads such a POOR TEAM, NON SKILLFUL COOKS. It's really a shame...This experience has not only left a bad TASTE in our mouths, both actually and figuratively speaking, but will certainly be IMPRINTED in the MINDS of OLD & NEW CUSTOMERS in GRIFFIN & PIZZA lovers in GENERAL. Do yourself a favor and save your time and money and EAT elsewhere!!!! Thank me later :) read more

I ordered food last night around 9:30 for my pregnant co-worker. She is one of my employees and literally had no food in the house. She lives about 25 minutes away from me so when she called to tell me she was hungry I decided to call and buy her a pizza. These screwed up people NEVER showed up with her food!!! So thank you Pizza hut for leaving a pregnant girl hungry!!! This Is crazy. I gave them my card number over the phone and told them please don't forget the drink because she's pregnant. What the heck is wrong with these people???? Why did she never receive her food when I freaking gave them my card number to pay for it. What did they do with my account information??? I'm calling corporate as soon as they open!!!! read more

This place is the worst in Griffin. I ordered online and was given a delivery time of 1 hour, pretty standard, well the pizza was late, called the store and the girl said my pizza had just left. I asked about a discount, mgr gets on the phone and is no help, told him not to worry about the discount and hung up, 30 mins later still no pizza, call back and the girl I spoke w earlier tells me my pizza is on the way. I literally live 5 mins from pizza hut my pizza should have been way before now, mgr gets back on the phone and tells me he CANCELED my order!!!!! Wtf??? HORRIBLE CUSTOMER SERVICE!!!! The ONLY reason there is a star up there is bc they made me select it read more

Typical fare for this kind of restaurant. Servers are the key; Brandy is my favorite - sweet &very efficient.

I usually love Pizza Hut however my experience this past time was not good. The food was delicious but that was about the only positive. The place was practically empty therefore the service should have been great. The waitress never refilled our drinks, she got our order wrong and she handed me a plate then realized it was wet and wiped my plate off with the shirt on her body. I'm not saying that I won't go back but I really like to see an improvement in their staff. read more

I don't particularly care for the pizza but the wings are UH-MAZ-ING ! We usually get the 24 pieces half mild , half honey barbeque. It's delicious. I hate how they charge for sides , even though they suggest it. But the taste of the wings beats it. read more

No clue about the dining-in service, but delivery is always quick. Quick for to go orders, as well.

This is the worse customer service ever. First of all it is almost impossible to talk to the actual location. I live in Sun City Peachtree and had to speak with 3 different managers Joy, Amanda and Victoria before they understood where I live. They took my order then 10 minutes later they cancelled order saying they dont deliver here. Guess its Papa Johns time. Ordered Papa Johns and they had no problem coming to Sun City. Yummy, yummy read more

Today at the Griffin Pizza Hut by the Walmart I had the worst service first nobody greeted me and my party so after standing there 10 mins we sat ourselves then we asked the waitress 3 times for water she forgot each time so we had to ask someone else to bring it and then I ask for the ticket the male manager on duty comes over and says there card machine is down and they can keep trying every 30 mins I began to tell him about my service and he cut me off mid sentence took the card and 5 mins later the waitress brought my card back and said it went threw. I asked for corporate phone number due to how rude he was and she was like yea he's always like that imagine working with him. I want to know does anyone know the corporate number and the guy's name Is Steven who was a dirt bag manager read more

Anytime I go the food is great, service is great, great timing too. I love coming here. Great for big parties too! They always try to help you find the best deal. Anytime I have gotten an order delivered from here, they always are right on time or early. Would definitely recommend! Lately the service has gotten even better! read more

I had a great experience with this Pizza Hut. I ordered delivery and my order arrived 17 minutes after I ordered it, order was entirely correct, and with all of my additional sauces I requested. It was piping hot and delicious, driver was relatively polite. No complaints. Will order from here again. No one ever tells when they have a good experience, only bad. Keep that in mind when you read reviews. read more

I ordered a pizza from Griffin Pizza Hut. The total was suppose to be $25.67. When the driver arrived she had two receipts. One for $25.67 with my name on it and another for $41.70. I refused to pay the $41.70 and she called the store. She explained that it should be $25.67 and said she understood if I didn't want to sign the credit card receipt because it was wrong. She left the pizzas which were overcooked. I checked my credit card and found that I was charged the $25.67 and also charged $41.70. I called the store and have not been able to talk with the manager as yet. Still waiting for a return call. If I don't hear back I will be calling my credit card company. read more

Terrible food, terrible staff. Dont waste your time and money on this place. Better off just buying a pizza at the grocery store.

"Pizza Hut in Griffin, Ga." This place totally sucks. Don't waste your time, money, or space in your stomach for this bull. The food is never cooked right it takes 30 minutes to make cheese sticks when they come out they're hard, burnt, or at least 2 out of the 5 you get or just breadsticks. The pizza is always either under cooked or over cooked. They're always under staffed, tables are dirty, long waites, and always seems like it's ran by a class of elementary kids. Can you say ummm refund. read more

Horrible experience.....30 minutes after the waitress took our order still had not received drinks. we had to get up and go get them ourselves. another hour late everyone still did not have their food. after being there 1 hr 35 minutes I left hungry, could not get my salad. manager was useless...... read more

17 family members getting together for a 10 year olds birthday, we called a day ahead of time to make sure there was not an issue with such a big party. Don't know where to start with the whole dining experience- Chairs were sticky and disgusting, young man brought an appetizer to the table and we asked what it was and his reply was "I don't know - I was told to bring it to the table", niece waited at least 15 min after getting chicken salad for dressing while asking every time the waitress came to the table, forks were cheap plastic (waitress said someone stole their dine in silverware), breadsticks came out after pizza when asked and confirmed that we could have them before pizza, my pizza was not correct and they told me they are redoing and I could eat the wrong one while I wait. I have ordered number of times for delivery and never had issue - would not recommend dining in - should have been aware when arriving after church on Sunday and there was only one table being occupied. Will read the reviews before picking a place to enjoy my daughters birthday lunch next time. read more