One star isn't worth it. Worst service I've ever experienced. They made the wrong kind of pizza after waiting half an hour for carryout. When I asked how long the second pizza would take, the woman said abruptly "8 minutes now step away from the counter and sit down." I said "really? I asked a simple question." She comes around to me and yells I'm refunding your pizza now get out! I said why? She says "Get out and don't ever come back." Never got a refund either...Nobody deserves that awful treatment! Please don't bother going there. Go somewhere where you're treated with respect read more

Signature shaped roof and windows? Yep-they're there. The familiar booths? Settle right in. The classic red cups? They've got 'em! In many ways, it's like a trip back to the 80s and 90s... it's so comfy and cozy. They can't serve pizza in the original black pans-too easy to get burned on those. But there's one of the vintage light fixtures in the entry. The only things missing are the jukebox, the buffet and the sit-down Ms Pac Man machine. What's not missing: great service and great food. The pizzas are incredible! It's amazing what a difference it makes eating in. Not that PH delivery isn't good-it's very good-but a fresh pie coming straight to the table-yummo!!! We ordered two large pizzas and a personal pan for my niece (which was free for kids, btw) plus breadsticks. Everything was cooked to perfection and piping hot. It was the perfect capper to a fun, pre-Christmas day with family... and Ron, our server-was awesome. He took such good care of us and was so friendly and nice. The restaurant is clean, right there on the main drag, has lots of parking and some cute holiday decor. All this-served with a side of glorious nostalgia... yes, please! We'll make this a family tradition, whenever we're all in town-and my local fam plan to put it up high in their rotation. Thanks, PH--"no one out-pizzas the Hut," indeed! read more

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Disappointing service from start to finish. On November 17, we ordered a pesto margherita pizza that arrived with no pesto sauce. We called Pizza Hut immediately to report the mistake and were left on hold for 20 minutes. When the employee finally returned, she took our information and offered to resend the pizza. Since our kids had already eaten the pizza as-is, we asked for a credit instead. We were placed on hold again for several more minutes. When she came back, she told us her manager approved a credit to our account. Fast forward two weeks later -- we called to use the credit and were told no credit existed. The person we spoke to said he was a manager and bluntly told us he "didn't have time for this." Mistakes happen, but poor communication, long hold times, broken promises, and dismissive management are unacceptable. We won't be ordering again. read more

Hi Pizza Hut - corporate said to go online and so here I am! Forest Lake Minnesota Buckle up, here's a ride for you! My family and I decided to go to our late brothers favorite food for dinner as we are not able to get together often and we were celebrating getting his face on a billboard to raise awareness of his passing. That happened to be Pizza Hut. Walking in we were instructed to have a seat, but come to the counter to order as they are short staffed so there's no one to wait on the table. No problem, we've all been there! We get situated and I go to order for the table at the counter. First thing I ask is to get one order of breadsticks and one order of cheese sticks. I am then told that the breadsticks are actually like garlic bread toast. I open and referred to the menu and point to what I am asking for. The breadsticks and the cheese sticks... not the garlic toast. I am then told that the breadsticks are just the cheese sticks without the bread. I nod, I mean, maybe it's been a long day... and I just say yes I am aware of that and that is what I would like. Moving past the breadsticks, I ask if they carry the taco pizza because it says only available at some locations. They informed me that yes they do. So I ordered a large taco pizza, and then I'm immediately told that they do not have the bean sauce. They cannot make the pizza. Apparently whoever closed last night forgot to take the "frozen brick of bean sauce" out of the freezer. OK fine. Short staffed, roll with it. We order a meat lovers instead. We go on to order two kids meals, a veggie pizza, and another small personal pizza along with six adult drinks and two child drinks. We're told the drink cups are next to the fountain soda station as are the plates and napkins and help ourselves, so we do so. Although we realize quickly the machine is out of ice and the pop coming out is room temperature or so. Shortstaffed, So we roll with it... we just ask if they could please put ice in the machine so that we can have cold drinks. We're told they're not sure if they can get to that. So then I asked for the kids cups, we're also told that there's no such thing that they have to use the large adult cups. Apparently, corporate won't order any smaller size cups. OK fine.... Moving on with warm sodas and giant cups for my two-year-old. The food begins to come out and it's all as we order, so we're moving past the bumps on the road, just waiting on our last pizza. We also hear ice hit the machine so we are able to get cold drinks. Yay! While we're waiting for the last pizza, we are just enjoying family conversation as we begin to hear loud arguing coming from the kitchen. Apparently they're in the middle of firing one of their drivers and they are doing so in such a way that the entire restaurant can hear what they are saying. They are yelling at this teenage boy loudly aggressively, and with frustration, so loudly that it's hard to carry on our own family conversations. I am trying to distract my two children from what is going on with coloring and silly jokes, but it was very unprofessional for this boy to be getting reamed at for the entire restaurant to hear. Once that was over, we're 20 minutes into getting our food and we still have not gotten our last pizza. My dad goes up to the counter and asked on the status of the final pizza. He is told that he never ordered that pizza. So my dad walks back to the table, collects his receipt and brings it to the front figuring that would help solve the problem as it's clearly on the receipt. The man working glances at it, then looks at my dad and says If you're gonna argue me about it then all I can do is give you store credit. This is sort of the last straw for my dad so he responds that he would not like store credit because he will not be returning to the establishment. He would simply like the pizza that he paid for. He was then told he would not be getting the pizza, and they will not do a refund. And now they won't do store credit (Not that we wanted it anyway anyways) And that they think we should just leave. It's in the middle of this family dinner. They are asking a family with two small children who simply ordered three pizzas and some breadsticks to leave the restaurant because they do not want to complete our order. We grab what we can, as my daughters are saying that they are still hungry, and leave the establishment as this is clearly not worth arguing about. Corporate will be informed. I don't know what the solution here is, and trust me we have compassion for being shortstaffed, but there comes a point and that point was reached at this establishment. We were told repeatedly that is under new management and apparently they don't do anything for their staff, so maybe that's where they start? Either way I'm assuming this Pizza Hut is not long for business if this kind of behavior continues. Go elsewhere! read more

First of all outrageous price for the service that you get. I get there and they didn't even have my correct order. It was right on the receipt. I had correctly made my order, but they gave me just a breadsticks. Then continue to wait another 25 minutes just to get an incorrect order again. Called back. Got hung up on will definitely be going to other pizza places in the area Carboni's and Pizza man blow Pizza Hut out of the water anyway. Not to mention the service is a lot better. The people are nicer. Don't waste your money at Pizza Hut Forest lake. If I could rate it a zero I would.. read more

We order from here at least monthly and the order was messed up. I called the guy who was speaking said he couldn't look up my order that he had like 40 other orders for today and doesn't have the time to go through them just to find me since the driver didn't give me a receipt. I told this guy it was a mobile app order and still nothing as I am asking him how to order in the future to prevent this he hung up on me. Anyone who orders pizza for kids would understand that they eat what they eat and getting them to eat something different is just not happening. Sir I don't know who you are but to hang up on a loyal customer you don't need to be in business. read more

Horrible service !! Just left my food outside my porch without knocking ! My pizza got cold . I even tipped the driver ! Crap service get it together. read more

When we got there, they said it would be a 50 minute wait if we ordered off the menu, so we just got food from the buffet. We walked up to the buffet and there was no silverware left, no plates, and maybe like 3 slices of pizza left. We asked the worker to bring out some silverware and he did, but some of the forks still had food on it as if it didn't get washed. The bathroom was also very dirty, toilet paper everywhere on the floor and barely any toilet paper left to use. Trash can was overflowing, no soap left in the dispenser. read more

Ordered online with the app. Was called and told because they close soon the teenagers working there needed to go home at 10 on a Friday night. Ok. I guess the app needs to be adjusted then. read more

very disrespectful employees & manager. hung up on us when we called back to tell them it was made wrong. my order was made wrong not 1 but 2. took over 20mins for pizzas to be remade.. will not give me a refund for the food that was made wrong twice, they do not believe costumers are right!!!!! us as customers know what we ordered and what we want!!!!....i will never return to this place again!!!! read more

I would give this location 0 stars, if I could. Walked in at 7:10 today for dine-in, and was immediately turned away, notwithstanding empty tables as far as the eye can see. News flash, Pizza Hut: the pandemic is over. Your lazy employees no longer have the coronavirus as a pretext for turning away paying customers who wish to dine in. And, by the way, why do your employees have a phobia of patrons dining in? We don't bite, I promise. So, which is it: do you have dine-in or don't you? If you do, then someone should be able to show up anytime before your publicly announced closing time and be served. If you don't, then fine - announce it and put it on your website, so people don't waste time and gas money driving to your location. It's one or the other. Make up your mind and get your act together! read more

Went here for my 21st birthday with my family and it was amazing, they were very kind and the manger even sang and danced for us. Recommend 100% read more

3/28/2021 We arrived at the Forest Lake Pizza Hut at 5:30 last night. The place was empty except for two tables and one gentleman waiting for his to-go order. At the counter was a woman who was arguing with what I believe was the manager on duty. We stood in the entry for 15 minutes. We were not acknowledged, greeted or anything. They had about 6 people in the kitchen and the manager and one waitress. We were passed by several times by the waitress and one other person several times and still were not acknowledged or seated. We left after 15 minutes and drove to Applebees and got excellent service and a great meal. We were craving pizza but, that evidently was not in the cards. I will not be back to Pizza Hut. read more

I ate what I did because I was really hungry. But it was bland. The pineapple had no flavor. And the sauce was MIA. read more

Pizza Hut - Pizza...missing sauce. - Pizza Near Me - Forest Lake, Minnesota

Worst experience ever. Manager and staff were rude as heck. Order 3 large meat lovers online. Got a conformation for 3 large meat lovers pizza. When I went to pick up the pizzas, I was given 2 large cheese pizza and only one meat lovers. I ask them to correct the order. Cashier went crazy, blaming me for everything even though I showed her the Pizza Hut conformation number. Manager was just as rude. Blaming me also. Telling me to call corporate. Don't eat here read more

Just left here. My husband and I sat for 20 minutes in the booth with a menu waiting for service. No drinks, no "I'll be with you in a moment", no acknowledgement. Nothing. There were 2 other tables in there at the time, and they were both seated right ahead of us. There were plenty of staff. My husband stopped and talked to the guy at the counter and he just kind of shrugged. He didn't even apologize. read more

well honestly ive never been happier about receiving a pizza, i first went in and the manager was at the front i think her name was Laura, she was very friendly and nice she had a smile ear to ear, then i asked for my pizza and she made it right away for me. WILL BE GOING BACK read more

So much goodness. Good food. Good service. Good prices on meal deals. They have had my favorite breadsticks over 20 years running. Pizza Hit deep dish pizza is the only thick crust pizza I like. read more

Pizza Hut - Way beats Dominoes. Every time. - Pizza Near Me - Forest Lake, Minnesota

My daughters and I went for the lunch buffet because they wanted to see what it was like. Fresh pizzas were constantly being brought out which gave us an opportunity to sample a variety of ones we may not have normally ordered. There were many choices in the buffet which made for a filling lunch. read more

We haven't eaten at Pizza Hut for a couple years. We probably will not be eating at the Forest Lake, MN restaurant again. Car-side pickup. Twenty five dollars for cold, dry, hard pizza. If you leave your pizza on the counter for about an hour, that's what ours tasted like from the beginning. We are very close to the restaurant, probably a 6 minute drive, so it wasn't that. It was just bad. What a waste of money. read more

Shame on this restaurant!! We tried the order ahead, but their website wasn't working, so we had to drive in, (we never order over the phone...it is never right) and we asked if they would honor the online price being that their site was down. NOPE...so my daughter actually went in to order, and paid what they charged. What SHOULD have cost $25.00 cost $42.00 instead. I would have just walked out, but they duped my daughter. We will not be back. I am sure Papa John's thanks you Pizza Hut for the future business!! read more

Outstanding service.. $1.50 bottles of beer! How does that happen, that with the best wings in town, multiple TVs, they deliver and offer a nice lunch buffet. What a value. read more

We have been loyal customers at this location for years. However, after today we will not be giving them our business. We called to order 3 pepperoni pizza melts, a very simple order. When we recieved the order, they were all meat lovers instead. I was frustrated, because we don't eat certain types of meat, but understanding that mistakes happen. The girl on the phone said she will send us new ones and hung up on me. An hour later I call back checking on our order & they referred me to a higher up delivery driver who told us that the person who took our phone order told the kitchen to 'disregard' our order and not replace it. So now it's been 2 hours and we find out we aren't getting any food, so we had to order elsewhere. The driver on the phone said he cannot issue a refund and to call the next day. The next day I call to speak to the manager Laura. She was polite at first, but switched like a light switch when I was explaining the mistakes to her. She had no consideration or apologies on the issue. She said she would give me credit, but no refund of my money. I don't find that fair, beings that we never even touched our food and had to buy a second dinner on top of that. She said she has no proof that we didn't eat all the food and still asked for a refund. We have been polite customers for years and would never do something like that. I feel like her morals are really messed up on doing what is right and correct. They never replaced our mistaken order and/or they never refunded us. Thankfully corporate is working with us to get this figured out, but the whole situation just sits very wrong with me. I will never order from people who are not kind and professional. read more

WOW. try the buffet. For six bucks or so it's a deal!!!! They even let the customers suggest what to put out on the buffet. We love the chocolate drizzle Dunkers and the pastas. The pizza is good and the service is awesome. Thanks a million!!!! Blessed regards, Rick and Family read more

TERRIBLE!! We ordered online and got an estimated time the pizza would be delivered via email. We received 2 missed calls from an unknown number, but we did not answer because, let's be honest, it's 2020, who answers unknown numbers these days. But the driver did not attempt to leave a voicemail or send a text message. An hour after ordering,we called the store to find out where our pizza was and the driver told their manager that our address we entered didn't not exist and that our voicemail was full. Neither of which were true!! The driver LIED. It has now been 2 hours since we ordered and we are still waiting on our pizza, even after speaking with management. We will not be returning customers and I hope this driver gets disciplined. read more

Time to find a new pizza joint everyone! We live just a couple miles north of Forest Lake on Kettle River and this store has delivered to our home and gladly taken our money for the last 5 years. Tonight we tried to order dinner and their system rejected our order. When my wife called the store to try and resolve, their response was we have new owners and basically don't need your business anymore. My response - Going to CHANTICLEAR! It's a little more expensive, but they have great pizza and THEY WILL DELIVER FROM 97 ALL THE WAY TO WYOMING!!! read more

Called at 8 pm for delivery. After an hour and 15 mins I called just making sure everything was alright since the lady taking my order messed it my address initially and asked if it was a townhouse. Which it isn't. So I called and spoke with a very rude lady who said the driver was at your house and we called with no answer. No they didn't.. I was by my phone and at home. She said well we are closed now so they cannot do anything. After about 10 mins I get a call from the driver stating your address is someone elses house. What? After arguing with me on what my correct address is, he interupted me and said have a good night. Never ordered from there before as we just moved here and will never order again. Horrible service, I can't even believe it. read more

My family and I went there for the lunch buffet on a weekday. It was really good. They kept a steady supply of fresh pizza coming and the service was really good as well. My son went up and asked for a cheese pizza and they had one out in just a few minutes. He had a good day. read more

If I could do zero stars or negative stars I would gladly do so. The worst establishment I have ever fucking been to period. I am just appalled with the service, it's too much to put down all of it. I just have to say the manager handled it well to be honest. But the other workers are the god damn worst. WE FOUND PLASTIC IN OUR GOD DAMN PIZZA. On top of that we didn't even get the correct pizza we fucking ordered, and they forgot the garlic sauce we ordered. When I came inside I waited at the "please wait to be seated sign" and then one worker walks what would be right into me if I did not move out of her way so she could bring someone order out to their car. And then when she comes back doesn't say a fucking word to me, an older gentleman walked passed me and said "hey I got a pickup" and she helped him before me. Like what the fucking fuck? She knew I was waiting there. Then when she finally got to helping me she was just super slow and did not know what was going on. Just a complete fucking shit show. DO NOT EVER GO HERE read more

The pizza was solid; the server was very nice; and the dining room was clean. This is all I need in a Pizza Hut.

Ordered for 75+ people. Was promised it would be there at 11:45. When I ordered I verified delivery time 3 different times. Called at 12 and they said it would be another 45 minutes and started to lecture me about how long it takes to cook a pizza. Finally, At 1 it's there. Emailed them to tell them what happened and they never replied. What a joke. Will never order from here again. Take your money somewhere with a sliver of customer service. read more

Horrible place to eat. Keep trying to give them a chance but this is the last time for me. Last visit: Smelled unclean as we walked in. Nobody greeted or seated us. Never received our drink order, had to help ourselves at the cooler. Salad bar was crap starting with rusty lettuce and mostly empty sides. Bread sticks were cold After an hour and 3 requests I went and got my own cold pizza. 5th or 6th repeat performance over the last few years. Will never go back. Doesn't even deserve one star. read more

Yeah I never ate Pizza Hut but that shit greasy Bruh if I'm ever going to get Pizza Hut it but I have Bella Delphene's bathwater and some crap crap read more

We went in for the buffet and was not able to order it because they said it was 1:30. I realize it was close to 1:30 but when I got in my car my radio still had 1:30 on so it was a few minutes before... anyway, aside from that as we went to leave we were not asked if there was anything else they could do to help us. I am a manager at a local business and make sure my doors are open 5 minutes prior to open and 5 minutes late. I wrote and requested a phone call from the manager, she emailed me a pointed response. I guess it is what it is but I will not be giving them anymore of my business and I hope anyone who reads this decides to choose other pizza in Forest Lake. read more

This location used to be a solid 3 stars, but recently there food and service has gone downhill a great deal. It seems like just a matter of time before it closes for good. read more

Friendly Service On the Phone - Quick Service and Hot fresh Pizza - Along with nice Cold Pops !! Thank You Forest Lake Pizza Hut - You Guys Rock !!!!! read more

Is this the best pizza I have ever had? No but I think it is pretty good. Haven't been to pizza hut for a long time and they have a bunch of new food that they offer now. Pastas, calzone and something called chocolate dunkers (looks like breadsticks that you dip in milk or white chocolate). Didn't try anything new just ordered a hand tossed meat pizza. Pretty good. I really wanted to try the chocolate breadsticks as those looked pretty good as well. Oh well....maybe next time. read more

Tried to order a pizza last night. I was told by the male that answered the phone that any pizza was $11. I ordered a Meat Lovers and a second pizza with two toppings. The guy couldn't understand my phone number and I ended up talking to BECKY, who unfortunately is the manager there. What a BITCH! She gave me the price which was not for two pizzas at $11 and hung up on me. When I arrived I was given a price over $25. I told her that was not what I had asked for. She wanted to argue with me in front of her staff and the 5-6 customers that she, Becky Almighty herself, had told me that the Meat lovers was not $11. SHE HAD NOT!. I attempted to be as civil as I could but BECKY ALMIGHTY could not be polite. No explanation, no "I'm sorry you misunderstood", just Becky being a bitch. I asked for the manager and she smirks at me and tells me that she is the manager. Holly cow have standards ever gone down the toilet! I left and called back for the district manager. They gave me two wrong numbers 612-669-9380, 612-669-9280) before I was able to talk to Brett, 612-669-9480. Brett ended up having to call me back. I told him that I didn't want an apology or free pizza or anthing like that. He seemed as disinterested as Becky was rude. Thank goodness there are so many choices that are better that Forest Lake Pizza Hut. Like the 99 cent frozen Walmart special! read more

I usually have good service but tonight when i ordered online i had to call to add something to my order and heard someone yell in the background...."really it's 15 minutes to close". I also didn't appreciate the girl on the phone hanging up on me. I understand it was close to closing time but i work late and was in the mood for pizza. The delivery driver was very nice, he is the only reason this got more then one star. Not impressed at all. read more