I thought calling my local Pizza Hut would be enough to file a formal complaint and get some kind of resolution--but it didn't go as planned. So, here we are. Let me tell you about my experience today at the Blue Springs, MO location. It was as disappointing as ordering a pizza and only getting the box. Honestly, I might have preferred that.
First, the pizza itself. It barely had any pepperoni or cheese on it. I've seen crackers with more toppings.
When I called to address the issue, I spoke with Kayla, the manager on duty. Unfortunately, Kayla seemed more interested in laughing and chatting with her coworkers than actually helping me. When I brought up the lack of toppings, my ongoing frustration with this location's consistent issues, and the fact that I had told my husband we shouldn't order from here because well the pizza is always disappointing. Kayla seemed to find the whole situation amusing. Spoiler: it wasn't. She offered no solutions--no refund, no credit. Instead, she pointed out that since I had given my 3-year-old the smallest piece of pizza to calm a meltdown, where she was screaming "I love messed up pizza," when I was trying to explain it needed to go back... I wasn't eligible for anything.
When I asked for the corporate number to escalate the issue, she claimed she didn't know it and wasn't motivated to find it. She eventually mentioned it was online but admitted she wouldn't even know where to direct me.
The only real help Kayla gave me during the entire call was spelling her name correctly. That's it. Beyond that, she sarcastically offered to remake the pizza, adding that she didn't know how many times she'd have to remake it since I "clearly don't like the way they make pizza, their crust, or their toppings." Not exactly the customer service experience I was hoping for.
At this point, I'm not picky--I'm just looking for someone, anyone, from Pizza Hut to step in and Make Apizza Great Again. Please let me know how we can resolve this. And maybe consider a refresher course in customer service for Kayla--because sarcasm and dismissal shouldn't be part of a manager's skillset.
There are two other Blue Springs Pizza Huts that have both provided pretty consistent and excellent service. It's this location that consistently disappoints.
Thanks,
Jen read more