The physicality is always clean. The people that work there…read moreare kind and treat you like they truly care about you. Emily, Jason, and Katie are great therapists. They make recovery techniques understandable and give you step by step guidelines for your recovery. I really appreciate the time taken to help me regain my strength.

Today was my first visit. I felt so much better when I left. Sarah was amazing. She patiently…read moreexplained everything to me and answered all of my questions. She worked on some areas that were giving me problems. She gave me exercises to do at home and papers with pictures to follow. I'm looking forward to returning. The place is clean, and the staff is very pleasant.

My PT was Miriam Loughry and she was outstanding. I cannot say enough about how much she helped…read moreme. Wake Med is fortunate to have her and I benefitted greatly from her knowledge and experience. The front desk people, Jodie and Yvette were always friendly, helpful and happy. My overall experience was the best. Thanks to everyone!

I worked with Melissa Bieber, PT for over 6 months. We worked on strengthening my shoulder, back,…read moreand core. Melissa has done so much for me that my doctors could not. Her assessment skills are advanced and she was able to detect underlying medical conditions that were causing my chronic pain! Afterwards, we were able to manage the pain with the appropriate treatment plan. She is extremely organized and provides me printed out handouts of my workouts with visuals and instructions. I am so grateful for my WakeMed family, as I feel like I got my life back. Thank you so much! Staff: I want to give a shout out to Carma and Jillian at the front desk for their welcoming smiles and humor. Everyone has been very kind. Sometimes, I bring a family member or friend, and staff has accommodated them. Facility and Environment: The facility has efficient gym equipment and bands for everyone's needs. They have a private room for initial evaluations, but most of the facility is an open concept where you work one-on-one with your PT. Sometimes, I am in the facility by myself when I schedule late afternoon sessions near closing time, but if you are scheduled during other times, you could be one of maybe up to 5 patients dispersed in the area. There is enough space for you and staff. The facility is also very convenient because my Orthopedic doctor is located across the hall, and my PCP is located upstairs. Building: The facility is connected to the WakeMed North Hospital building, but at the back side. When facing the front of the hospital, drive to the building's right side and turn the SECOND LEFT for the main entrance. (The first left is an oval parking lot mainly for Wake Orthopedics or for Physician's Practices visits. You'll be confused if you park here for your first visit.) The main entrance has a semi-circular drop-off area which is great for wheelchair access. There should be a sign on the sliding doors that say something like, "WakeMed Physical Therapy and Rehab." When you walk through these sliding doors, go past the restrooms, and the door is at the end of the hallway, to the right. If you cannot find parking in the open lot, there is a parking deck diagonal to the entrance, but there's always free parking spots around the back of the building. If you ever get hungry after your appointment, you can go to the WakeMed Cafeteria for a bite. They serve great lattes at the coffee bar, too.

I want to share my experience to help other patients avoid unexpected costs when visiting…read moreEmergOrtho. Please take the time to stop and carefully read anything you are asked to sign in their office. During my visit to the Raleigh urgent care location, I was provided with an arm brace without being clearly informed that it would cost nearly $200. I later discovered that a similar brace could have been purchased online for under $25. I was not given the opportunity to decline or explore more affordable options. Additionally, if you are paying out of pocket, make sure to get your quoted price in writing. At the Wake Forest location, I called ahead and was given a price for my follow-up visit. I paid that exact amount at the appointment, but was later billed an additional $25 with no prior notice or explanation. To make matters worse, attempts to resolve this issue were unsuccessful. The manager never returned my calls or responded to my email. Overall, if you must, I strongly encourage patients to ask detailed questions, request written cost estimates, and fully understand and question any documents before signing to avoid unexpected charges.

I've had a torn shoulder rotator for 6 months. After injections, medications, another injection for…read moreMRI, appointment after appointment all in the end to be told I can't have surgery unless I quit smoking for 6 weeks, perfectly, no slip-ups, absolutely not a single smoke and they will drug test to find out if I cheat. Is this a smoking cessation business or orthopedic office? Yes, I know smoking is bad and not the best for healing but mind your business. There is no way I can succeed at quitting smoking if I have to focus on doing it for 6 weeks total and not just one day at a a time, plus, I was told after the 6 weeks I may schedule an appointment so we can talk about scheduling the surgery for who knows when... What?? So maybe 6 weeks + 6 weeks or whatever. Figure out what business you are in. Set up to fail.

My grandma was discharged from this facility today. Although I did not visit due to her short time…read morethere (1 week) and my work schedule, my mother had visited everyday. Both my mom and grandma had nothing but good things to say. The staff was attentive and caring. Always smiling. I wanted to specifically say that a nurse assistant named Sherri was stellar. Also Carrie , Dwayne and Jerome. Not only is it rare to find a good place like this, but to even find one good employee. Here there were many. Also my grandma couldn't stop talking about the food. Don't let this place fool you by the looks. My mom said that it looks old and that worried her at first. But it was clean and cared for. Just aging. Do consider this hospital. Awesome work everyone!!!

The physical therapy staff is great. However my mom came from wake med North and has been there 1…read moreweek and no shower One week at wakwmed no shower. So this is 2 weeks of being unclean. My mother says she smells. This treat ment us horrible for a patient with terminal cancer