Where do I even begin? They have the worst customer service I have ever experienced...Have a billing issue? Good luck--they'll auto-draft your card that they require to be put on file. Try to dispute a charge? 9 months of attempted communications via phone and email without a RESPONSE. But don't worry--I did receive a monthly email reminder that I had an unpaid bill for $250.
The service--who is even in charge? You had to jump through hoops to get anything communicated. They'd send one guy out to mow, then an hour later another guy would show up to edge, and hour later another guy to blow/clean up....so the job that could have been done in an hour took 3 hours of people being in and out of your yard instead.
Irrigation--I used Pitzers for about a year and within that year my yard went to crap. I hired a new company and discovered I had 17 sprinkler heads that had been damaged (they assumed it was from mowers/edging) and multiple zones malfunctioning that must have occurred within their year of service. I had noticed trees looking rough and brought attention to Pitzers about it, but they never addressed the issues. I tried to fertilize the trees on my own and increase watering times to no avail. Unfortunately I lost 3 trees this year due to their poor service, even after addressing the concerns with them with no response. There is no accountability with this company.
Finally, the way they sent a dismissal email to multiple customers at the same time stating that they were dropping customers without advanced warning is unprofessional, especially in the middle of the season, leaving lots of customers scrambling to find help mid-season.
This is a corporate company with lots of communication issues. The "business" side does not communicate well with the "service" side and they are definitely only financially driven, and not interested in customer satisfaction whatsoever. Good luck if you hire them read more
