If your gonna leave your pets in the care of this shelter please be aware you might not ever see…read moreyour pet again . I made that mistake last Year and my cat died without even knowing . I came to pick up my cat last year and all I got back was "oh your cat died last month we're sorry " no phone call no Nothing none whatsoever do some research if your gonna leave your cats dogs DONT LEAVE THEM AT THIS ESTABLISHMENT

When I picked up my dog ​​from the groomer, I noticed bloodstains on his muzzle. I asked the person…read moreresponsible for an explanation and she told me that she did not know the cause and that she had not even noticed that he was bleeding. I also noticed that the white of his eyes were completely filled with intense red blood. The same day I went to the vet and she told me that my dog ​​suffered a serious trauma, possibly caused by strangulation or a major fall. I have a medical report to confirm everything. * * Quand je suis allée chercher mon chien dans le toiletteur, j'ai remarqué des tâches de sang sur son museau. J'ai demandé des explications à la personne responsable et elle m'a dit qu'elle ne savait pas la cause et qu'elle n'avait même pas remarqué qu'il sagnait. J'ai aussi remarqué que le blanc des ses yeux était complétement rempli de sang vif. Le jour-même suis allée chez la vétérinaire et elle m'a affirmé que mon chien a subi un trauma grave, possiblement causé par un étranglement ou une chute importante. J'ai un rapport médical pour confirmer le tout.

Every visit is a pleasure because not only are the staff great and friendly, but because the owners…read morehave been readily available to talk all things pets :) Whether discussing our family's fish, dog, or new kitten, advice on nutrition, health, and playtime have always been shared and suggestions discussed. You can tell they love animals in how how they talk and in how they work with their clients. When I first walked in I thought it was just another pet food store but the amount and variety of stock really impressed me. Large selection of food, toys and more with aisles packed. And, they also have some small selection of pets for sale! It's great having them in the neighbourhood and I hope they'll be around for a long time!

Honestly the best pet store! For cat food the options are fantastic ! Waaaay better than metro or…read moreIGA!

this place should be avoided at all cost. The owner is a miserable person to deal with and the…read morequality of products is substandard. Dirty and very poor conditions

This is my local pet supply place, and while I admit the space is small and packed, the current…read morestaff are diligent and knowledgable. Their aquatic section (notoriously hard to maintain) is well organised and they do quarantine new arrivals. The birds and small mammals are housed in the same area, but they are always cleaning when I arrive and clearly have a good daily maintenance schedule. I am particularly delighted the store allows a few friendly cats to roam around who are affectionate and calm.

If I could give a 0 star I would. Since I got my cat spayed here I've had nothing but horrible…read moreexperiences and stress. Firstly, the communication was terrible. I dropped my cat off the evening prior to the surgery and they had kept her for an entire 24 hours. There was no phone call telling me when she was going to surgery, if she was back from surgery or even how the surgery went despite leaving messages. They also forgot to mention that they would be transporting my cat out of clinic to do surgery. This piece of information alone would have made me take her to another veterinarian clinic as she is a very anxious cat. Second, my cat developed a cough and major congestion after leaving the clinic. I immediately knew something was wrong, therefore the following day I kept calling the vet to get an appointment the day of as she was not getting better. I left many messages with the call center, however no one ever got back to me. That's when I decided to show up in person with my cat so someone could evaluate her. Since I showed up around 7:00 P.M all the veterinarians have left, therefore they gave me an appointment for the following day instead. The next day, when I showed up with my cat, they immediately took her into the back, which I thought was odd to begin with as veterinarians usually evaluate a cat in front of their owners. I also would have preferred if I was with my cat, as I stated before, she's very anxious. When they brought her back, the receptionist just gave me a medication, sparing the details of what the medication is and what it is to treat. When I asked what it was he had told me it was an antibiotic. I asked what it was treating, and he didn't know, therefore he went to ask the vet. When he came back he had told us it was being given due to a respiratory tract infection. At this point I asked to speak to the vet. I asked her what would have caused her to get a respiratory tract infection. She responded with "It was probably due to stress". Having background in healthcare, I understand that stress alone does not directly cause infections. While stress can lower the immune system and potentially increase susceptibility, it is not a root cause of infections on its own. In my opinion, a more likely explanation would involve the introduction of bacteria into the airway -- especially since my cat underwent general anaesthesia and was intubated for surgery. From my understanding, if the intubation equipment or technique was not properly sterile, this could have led to a respiratory tract infection. Additionally, my cat arrived at the clinic in excellent health and was acting like a typical energetic kitten. When I expressed my concerns to the vet, they stood by their explanation that the infection was likely caused by stress. I disagreed with this reasoning and felt like my concerns were not fully acknowledge or addressed. She responded with something along the lines of "Well, you don't have to take the antibiotics if you don't want them." At that point I was simply trying to get a clear answer about my cat's condition and felt like I wasn't receiving them. Additionally, they also said "Well I'm not even supposed to be talking to you" because I wasn't from CatChat Refuge. As my understanding is that I am the owner of my cat, I expected communication regarding my pet's health. In my opinion, this lack of clarity and communication contributed to my frustration and made the situation feel dismissive and unprofessional. I'm extremely disappointed with the level of care my cat and I have received. I hope others will not have to experience this and is spared from the stress my cat and I have endured.

Bonjour , a chaque fois que je vais au wizzoo la receptioniste Amanda est trés proffesionel et…read moredonne un excellent service bravo a elle . A chaque visite est trés apprécier de se faire service par la receptioniste.... Bonne journée.! Francesca

I love chico ! They always have amazing products that distinguishes them from all the other pet…read moreshops. The have amazing products that are definitely worth giving a tey .. they have dofferent foods thats are way more healthier for your pet .. Service wise: 5++++++ they care and do their best to cater to your needs. I always get great service and always recommend me all the best stuff. They have real human food that your my dog can eat and my dog is super picky he doesn't eat dog food at all no kibbles or anything dry he loves his wet food since a baby and Sometimes J have a hard time feeding my picky little doggy .. but they cary awesome products that he will eat occasionally. They have cool stuff like grooming tools collars leashes pet toys and all of the above. It's always a pleasure! They even have a rewards card program that I love to rewards it's members The only reason I can't give this place a 5 stars is the prices .. it's super expensive!! Beyond average.. their tooth paste for example varies around 17$ a small tube woow I think thT's wayy to pricey! Many items here all always way too pricey and I usually buy my grooming tools online but when convenience kicks in you kind of need to bite the bullet and get it here as they've got tons of options to chose from. They opened up recently this past summer and they're really great and definitely will be back just wished the prices were not that high .. there's other stores like Mondoo and even the dollar store caring pet toys and leashes for 10x cheaper ... i always enjoy shopping around nonetheless.