Review for Rialto Animal Hospital…read more I can't speak highly enough about my experience at Rialto Animal Hospital! From the moment I stepped in, it was clear that they prioritize not just the health of the pets but also the well-being of their families. The staff is incredibly friendly and welcoming, making you feel at ease right away. Dr. Guirges is absolutely amazing. She took the time to explain every detail regarding my dog, Juno, who is a 4-year-old husky mix with a torn CCL. Her clarity and thoroughness made a potentially stressful situation much easier to handle. You can really tell that she cares about what's best for the animals in her care. The vet tech, Rebecca and Manager, Genevieve were equally as helpful answering my many questions and concerns in person, via phone calls and emails. They were very professional and did an outstanding job keeping me in the loop on Juno's care. The follow-up was impressive as well. They got back to me quickly with a surgery date for Juno, which I greatly appreciated. It's evident that the team at Rialto Animal Hospital is committed to providing top-notch care and support. If you're looking for a place where both pets and their families are treated with kindness and respect, Rialto Animal Hospital is the place to go!

Thank you to the entire team for taking such great care of my dog, Nano. He was having severe…read moredental pain, and they were able to get us in quickly and help him right away. A special thank you to Dr. Guirges, Dr. Liz, Genesis, and Karla for being so kind, helpful, and caring throughout the whole process. Everyone took the time to answer our questions and made us feel comfortable. Most importantly, Nano is feeling much better and is no longer in pain. We truly appreciate all the care and compassion shown to him. Highly recommend!

I had to make one of the hardest decisions this past Sunday night--saying goodbye to my 17-year-old…read moredog, Baxter. He had been in a slow decline that suddenly turned rapid, and I knew we were at the end. What stood out most was the veterinarian's honesty. They checked his vitals, but we didn't pursue extensive diagnostics. Instead, he spoke candidly about what he was seeing--neurologically, Baxter was not himself and had clearly lost significant muscle mass. At his age, there was likely more going on than one treatable issue. The veterinarian could have easily recommended a long list of tests. Instead, he gave me real guidance. When I asked what he would do if it were his own dog, he told me he would choose euthanasia at this stage, explaining that "a day or a week too early is better than a day too late" to avoid unnecessary suffering. I had been struggling with this decision for a while, and that honesty helped me feel confident I was doing the right thing. It meant everything. Once I made the decision, the compassion from the staff was incredible. They handled everything with such care, dignity, and kindness. I've also been here before when Baxter was first diagnosed with heart failure, and had the same experience. The veterinarian literally told me it wasn't an emergency and that I could either proceed with treatment there or follow up with my regular vet the next day and save the cost of emergency care. That level of transparency really stuck with me. I'm truly grateful for this team and this office. If you're ever in a difficult situation with your pet, this is a place where you'll receive honest, compassionate care--not pressure to run unnecessary tests or take advantage of a vulnerable moment. Five stars, without hesitation.

We had to rush our dog to the emergency vet late last night because he was suddenly in a lot of…read morepain, and we're so grateful for the care we received. The staff was incredibly kind, attentive, and supportive during such a stressful time. They really helped ease our worries and made us feel like our dog was in good hands. It turned out he was having back pain, and they took the time to clearly explain everything and walked us through how to care for him afterward. Their kindness and professionalism meant so much to us. If you ever have a pet emergency at night, I highly recommend this hospital. Thank you again for taking such great care of our dog

Took my dog in to get evaluated and treated for an injury. Facility seems clean and aesthetically…read moreinviting. Back of the house staff, including our attending vet (Dr. Wilson), was kind and easy to talk to. What lacks is the front of the house staff. They need more adequate training in the discharge and vet hospital protocols. They also are not the warmest people to talk to. Asked for a prescription fill on the phone and was told to upload the hard copies provided unto Chewy, but once I informed them it wasn't acceptable due to pharmacy regulations I was met with a dismissive tone and attitude. Not the kind of treatment you want when going to a facility to tend to your pets at their lowest times. The front staff member, Erica, insisted it was approved already. I asked if it was actually approved electronically and that's when she paused and went to check. Maybe check before answering so confidently? I even told them in the exam room that I would be sending the prescription request over to the office before leaving. She could have simply told me kindly she will let the doctor know as soon as she's free instead of rudely claiming how they are super busy and they'll get to it when they get to it. I would have had much more respect with that response. I'm a healthcare provider and would NEVER come off that dismissive to a patient of mine. Especially for such a simple matter. Unprofessional to say the least.

I have nothing but the best to say about Dr Rodriguez & the VCA Ontario Staff. She explained the…read moresituation & procedures very clearly & gave me options. For any emergency or pet care please take your loved ones here.

This is the absolute best place for your pets. I've unfortunately have had to bring my older dog…read morehere a few times for urgent care and each time they take great care of my fur baby. From reception with Diana to nurse Masha to Dr. Kim. They are welcoming, empathetic, and informative. They are not like other pet hospitals who are money hungry. The staff here genuinely seem like they love what they do and i feel extremely comfortable with them. There's a reason they're always booked and busy! Thank you Heritage team for taking care of my Peludo.

I do not recommend this vet. I've had multiple experiences here that left me feeling frustrated and…read morehonestly taken advantage of as a pet owner. Most recently, I brought my cat in for an eye issue and was quoted over $600 for an exam, sedation, tests, and medication. The price immediately felt extremely high, especially for an eye infection, so I decided to call another veterinary clinic to compare. The other clinic examined both of my cat's eyes, and the total cost came out to under $120 including medication. They also determined that sedation was not necessary at all. My cat was calm, friendly, and even purring during the exam, which made me question why sedation was being pushed so strongly at the first clinic. This clinic does not allow pet owners to accompany their animals due to "safety protocols," so it left me wondering how my cat was being handled during the visit. Another frustrating part of the experience is that you don't actually speak directly with the doctor. All communication goes through the technician, who goes back and forth between you and the doctor. As a pet owner, I would much rather speak directly with the veterinarian responsible for my pet's care, instead of receiving information through a middle person. At the other clinic, the doctor was with me during the entire exam, explaining everything step by step, which felt much more transparent and reassuring. What also shocked me was that they mentioned charging a fee for each CPR attempt in case of an emergency. As a worried pet owner, hearing about additional charges like that felt extremely discouraging and overwhelming. Isn't the priority supposed to be protecting the life of the animal under their care? This unfortunately isn't my first bad experience here. During a previous visit, my cat needed a cast. After the procedure, she was still sedated and very sleepy, and the cast fell off immediately after we got home. She had barely moved, so it clearly wasn't my fault or my cat's fault. I called the clinic hoping they would fix it since it appeared to be an issue with how the cast was applied, but they charged me again to redo it. At the time I didn't push for a refund because my cat's wellbeing came first. Looking back now after this second experience, I truly feel I deserve a refund for that cast, since the issue was not caused by anything I did or by my cat. I do want to say that the front desk staff have always been kind and supportive, and I appreciate them. However, overall my experiences with this clinic have been very disappointing. I care deeply about my cat and want a veterinary office that is honest, transparent, and focused on the animal's wellbeing, not adding unnecessary services that dramatically increase the bill. There are other veterinary clinics in the area that provide great care without making pet owners feel this way. I strongly encourage others to seek a second opinion before committing to treatment here.