Echo Park's business model is unique among the big-box used car retailers. They generally price…read moretheir vehicles below market, something we verified when looking for our new ride ... usually $1800-$2000 below the same models, with comparable mileage and trim level, available elsewhere. Wondering how they do this, I discovered that they've eliminated much of the overhead which other dealers pass on to the consumer ... no "chain of command" i.e. salesperson to sales manager to general manager, etc., all of whom earn commission on each sale. No finance manager, who also takes a cut. One person works with the customer from start to finish. There are no service or parts departments, again eating into the cost of doing business at other dealers. Our experience was flawless. We made an appointment to see a particular vehicle, and after checking in, we were introduced to Hilary, who proved to be courteous, knowledgeable and highly professional. The car was as advertised, the offer for our trade was more than fair (believe me, we researched it), and we were on our way. Before we left, we were advised that if any issue developed within the next thirty days, they'd take care of it ... unlike the NO WARRANTY paperwork you sign elsewhere. If you're looking for a new vehicle, make Echo Park your first .. or last ... stop. Chances are you'll be happy you did.

We recently purchased a car from EchoPark Automotive, and while we did ultimately get the vehicle…read morewe wanted, the overall experience was frustrating and unnecessarily drawn out. We came in ready to buy, but what should have been a straightforward process turned into nearly five hours of waiting, largely due to the team's complete lack of urgency. This was especially noticeable since the entire store was empty on a rainy day, with very few other customers around, yet everything still moved at a crawl. Instead of getting paperwork done efficiently, there was a constant push to upsell GAP insurance, with repeated lines about how they could "lower my payment" if I added it. It felt more like a sales survival camp than a customer-focused process. I made it clear early on that I had a prior engagement and needed to wrap things up before then. I was assured that wouldn't be a problem but it absolutely was. We ended up having to leave and asked them to have everything ready when we returned. When we came back, things somehow got worse. Salespeople and managers were standing around vaping at the welcome desk and casually talking negatively about customers before even acknowledging us, and once they did, there was still no urgency, just slow, meandering movement to finally complete the paperwork. One star only because we did get the car we came for and I cannot give zero. But be warned: expect to waste your entire day dealing with a team that shows little respect for your time or urgency in closing deals. LASTLY, ensure the car they're giving you has oil in it. Ours did not and they are in zero rush to get that work done... and by zero rush I mean they've quit responding.

Sold me a car with bad transmission and faulty engine mount then refused to help service it had the…read morecar for 1 month

Zia is the rudest mechanic i have ever done business with. He never told me what needed to be…read morefixed; just kept uping the price as days progressed. He hung up in my face multiple times and yelled at me and my friend after she tried to acquire more information for me while I was at work. Furthermore, he never answers the phone on time and notified me my car was ready 2 weeks after everything was fixed. Lastly, he lied about putting new tires on my vehicles and when i arrived the "new" tires barely had meat and looked worn.

Manual the man at the desk and Jim, the shuttle driver along with the service done to our truck…read moreexceeded or expectations. This is my first time here I recommend my friends and family to use Christian Brothers in the future. Thank you again manual and Jim in the service department.

This place sucks. I was charged double what others charge for labor. The broke my door handle off…read moreand tried to say it was already that way, gave me a bill estimate for it. I had to refuse and make them fix what they broke. Other stuff was fixed. Then a list of stuff they claim needs to be done soon. (Did not include my radiator that had a hole in it.) So I had to be towed ,on another day. Lucky my engine was not ruined. To find that out. Had them check the list of stuff and none of that needs to be done. I put a complaint to AAA to not recommend them, and what had happened. And will report to BBB.

I was referred to JC's Autobody Repair shop by my insurance company. Therefore, I thought that I…read morewould get decent work, wrong!! Ricardo's famous and greatest lie is "we were very transparent with you!" I agree with everyone else that has left a bad review for this business. The people at JC Auto Body Repair did lousey work on my vehicle. The details are too lengthy to mention. Alas Ricardo lies, take liberties with doing work on your vehicle that hasn't been cleared with the owner beforehand. He tries to gas light you when you try to discuss with him why you are not satisfied with the substandard work that they have done on your vehicle. They painted over chips on the old paint and advised me not to take my car through the carwash, something that wasn't a problem prior to JC's touching it! Currently rust , that was never on my car before , is coming through the paint job that they did on the hood. All said and done I'd never return to them, even with a "warranty". The insurance company has given me the ok to have their work redone, but I'm having a difficult time finding a dealership that's willing to go behind JC's and redo their work because of unseen issues/risks that they may run into.

This is my 2nd time using JC Autobody Repair in the last 12 months (lucky me) and each time I am…read moreimpressed by them! The staff is very kind, professional and communicates well. My car looks brand new yet again and I couldn't be more grateful for such a wonderful crew! Definitely go to JC Autobody Repair if you need bodywork done!

Great place and fair price! It can be difficult to find honest, trustworthy automotive service…read moreestablishment, but this is a gem!

This place is a ripoff. I am here now. I came to get a tire patched because of a nail, and they…read morereplaced my tire with an entirely different tire. I was not supposed to realized the difference. The tire used to replace my tire was a different brand name and different size. When I called them out amount it, he said he would show me the video. Now, all of a sudden, they can't access the video! DO NOT USE THIS PLACE FOR ANYTHING!!!!

Honest, professional and very knowledgeable. He will not recommend work that you don't need and he…read morewon't price gauge on parts or labor. Highly recommend!!

My RAV4 starter died on me and Mark was able to install one that I bought from AutoZone within 1…read morehour. This guy is the best. Service charge wasn't bad at all. Fair pricing!

I had a great experience here, especially with Hunter. He replaced my brakes, helped solve some…read moreother problems I was having with my vehicle, and took the time to give me really good advice about what my car needed. I never felt rushed or like I was being talked into unnecessary work. Hunter was knowledgeable, honest, and genuinely helpful. I really appreciate the great service and will definitely be coming back here for any future work on my vehicle. Highly recommend and thank you again!! 5 s

Brought in my Range Rover for service and regular maintenance. Jimmy gave us excellent customer…read moreservice. He was communicating with us throughout the whole process and made sure we were happy with everything. Honest mechanics are hard to find and I can tell you they were very transparent throughout the whole repair process and saved money and made sure we won't have issues in the future and our car is reliable and safe for the road. We didn't know but they also offer Upholstry and tire service will definitely be back for all our car repair needs. 5 star all around . Highly recommended

Came in here randomly for a check so I could get my registration sticker. All smiles they were…read morehonest on the phone when they said it might take a bit so be prepared for maybe an hour or an hour and a half if they actually do the work. It was faster. They didn't have anyone there but just incase people walked in before I got there. Expectations were realistic before I walked in. There were a lot of issues with the car but I explained my immediate concern was to get my sticker, let me know what I had to take care of. Gave me a low down on the issues with the car, prioritized what needed to be done vs what could be held off and for how long. Management makes a HUGE difference on the kind of service you get. Do not make the mistake of going to the location down the road. You will not be happy, trust me. I was so happy with the service that I called after and let him know also called again after a bad experience at another location to let them know again how appreciative I was. For anyone living in Sienna you can literally drop your car off across the street for an oil change even and go to HEB, academy or ace hardware right there and come back for it.

The team I love this place! Tire repair service is the best. I went in for a flat tire this is my…read moresecond time going there they saved me money first I went to NTB to see if they can repair my first flat and they said it wasn't possible so I went to looking for a place that I can get the tire replaced and sun auto was able to get the exact tire long story I went in they looked at the tire and said they can repair it! And they did! Money saved!! Here I am again another flat (a different tire) and I called and they said bring it in and they repaired it! Complementary! Just come back us when I'm ready to buy new tires for my car and I definitely will! I love love these guys!!!