My name is Jim. My family and I have been customers of Foothills since it was first started around…read more1997. Better yet, we were customers with Mr Scarbrough when he worked with Orkin, then Cooks Pest Control, and last a great manager for the local company Pest Tech. We started with him at ORKIN, We followed him through Cooks and again with Pest Tech because of the kind of honest man he was, and the great service he preformed, not because of the company he was with. Today he still runs his family business Foothills with the same personal service he always give with the other company's.
Just thought I would give my two cents worth. Its very easy today with the internet to put out here that most anyone can see with just a quick search, when we feel we have been wronged. But if you look, its really hard to find a good review of any company. Just think for a moment, if someone makes you upset you are ready to tell the world and write a bad review. If a business does a good job, most of the time we don't think about taking the time to set down, go online, as they call it, (sorry I'm from the old school) this internet thing I'm still trying to learn and write a good review. I came across this review from a Mrs Kim reviewing Foothills. I'm sure she is a nice lady, looks like maybe they just couldn't come to an agreement or compromise to a problem. If you read Mr Scarborough's response, to me anyway, it seem to make since. But you have to read carefully. The point I want to make about this company is this. You now have one bad review, and one good one at the moment. If you google companies we all know from all the Adds they put in front of us as we watch TV or on the radio such as Cooks, Orkin, Terminex, ect you can find lots of unhappy customers. What I think is unfair, to a small business man, one bad review can really cost the family a lot of customers or depending on how many times its shared, could wind up costing them and there family's the entire business. And the one thing is, if we all judge quickly from the one bad review without the thinking about it, there is a good chance this family at Foothills may not be a choice for us a year or two down the road when Orkin or Cooks makes us mad. "They" will still be here 10 years from now to take our money and have even more power to have a monopoly on the prices we pay for services we may need. And let's face it, if you are on here looking for a pest control company( you already know its not cheap,) and you know you are going to give it to someone on here. Again I'm kind of new at this internet thing, so pardon any misspelling or grammar. Just saying, don't always take the word of one unsatisfied customer. Be fair and if you are researching for a company, try and read between the lines sometimes. All I can say is this family, at Foothills, will go out of there way to always do the best job they can do. No one is perfect, they are just trying to make a living for there family, and they all take pride in there work and provide our area a choice and great service. If they were that bad of a company, in today's world, they would not last long. Being around for over 21years, that should say a lot, and from just the people I know from the community they have a lot of satisfied customers that have used them for years. So Check a little farther, I think you will be glad if you will just give them a chance to earn your business. Worst case is you can always pay the hirer rates of the big guys later. Just my opinion, but according to this website, its about true customers and there reviews. If you read my whole post, thanks for listing to an old man. This family deserves a chance to earn your business. I don't think you will regret it. Thank you
