Signed contract and paid. Work was only half done and promises to finish went undone. I understand…read moregrowing pains , short staff, and too much work, but I scheduled work in April, paid in May, and now its the end of June and they've ghosted me. I've been patient and given them every opportunity to make it right and finish the job. Since they were unable to "get me on the schedule" I requested a refund to no avail. I gave them every chance, but now it's come down to warning others to beware and don't pay till the job is finished.

From the owner: Local, Expert Care – Serving Central Illinois with top-tier knowledge of regional pool needs…read more Hassle-Free Service – We handle everything, so you just enjoy your pool. Quality Over Discounts – We focus on premium chemicals and expert service, not gimmicky sales. Innovative Offerings – From chemical delivery to cordless robotic cleaners, we bring the latest in pool care. Personalized Touch – We treat every pool like it’s our own, ensuring crystal-clear, swim-ready results. Relax—We’ve Got Your Pool Covered!

Very helpful staff. They take the time to explain everything. Try to avoid at Saturday morning as…read morethat is probably their busiest time.

An amazing pool store with super nice staff. Best pool store in town, hands down. Always willing to…read morehelp and dont rip you off when you need them.

Called this business to open pool was not there when they showed up wife was there the only thing…read morethey did was turn filter pump on ,didn't clean any leaves or other debris out, handed my wife $180.00 bill which she paid them for at that time,whhen I arrived home from work and took one look at the pool and seen what had taken place,the pool was still full of leaves and dirt from the previous season I contacted paradise pools and talked to the owner he said that he would have someone come out and check to see what the issue was someone did show up cleaned the pool the way it should have been done in the firstplace thencharge anadditional $200for the call back to do the job the correct way

Our pool heat exchanger developed a severe leak several days before we were to host a pool birthday…read moreparty for my granddaughter. I reached out to several pool suppliers without success. I contacted Megan at Paradise pools and explain my problem. She said she would look into it and get back to me. At that time, I thought it was a lost cause, but Megan came through. A brother of the distributor worked at the main supply office and was meeting with the brother that evening, he brought the exchange, the distributor dropped it off at Paradise Pools the next day, and I got it early that afternoon. Megan went above and beyond to help us out. In my mind, she's a rock star.

Just ordered my hot tub! Working with Eric was great. He was able to give me the pros and cons…read morefor my particular situation. He kept in touch with me while giving me time to think things thru which I really appreciated. Looking forward to some relaxation!

Had to go through Backyard Leisure to order a pump for our hot tub, and set up an install when the…read morepart came in. The tech who came out, Stone, was amazingly helpful and friendly. He went above and beyond to get our tub operational. When he discovered there was a small leak with the filter lid preventing circulation, he tried everything to make it work, but unfortunately couldn't. So, he offered to put in the order immediately and have the new part shipped to our house. He also gave me a workaround to keep the tub warm until we could complete the minor filter fix ourselves to avoid draining the hot tub again. As a first-time hot tub owner, I appreciated that he walked me through everything and tried his best to find a solution to our problem. Thank you, Stone!

Super helpful! We were searching for parts to an older pool and they came thru for us! Great…read morepeople to work with.

From the owner: D & L Pools specializes in the sales and service of above and inground pools as well as Nordic and…read moreAspen Spas. We have locations in Peoria, Illinois and Hanna City, Illinois. At D & L Pools, we strive to offer the customer the best of every aspect of the swimming pool industry by providing quality products, phenomenal customer service, tremendous value, and the ultimate in customer satisfaction. Our highly trained and professional team is here to work with you every step of the way to make sure that you have a wonderful experience when installing your pool or spa. We offer the following products and services: Above ground pool sales, service, and installation Inground pool sales, service, and installation Spa/Hot tub sales, service, and installation Poolside water testing Leak detection & repair Pump repair & liner replacements Weekly maintenance & cleaning Filters, pumps & heaters Parts department & accessories Pool Covers MagicStream Laminars