No less than absolutely professional. We hired Corey, and his team, to replace a deck, the job including the removal of the old deck and putting up a new code in accordance with code. Corey was very easy to talk to, work with and like. Never once did I have to call and ask when he was coming to get the work done, he was here every day that it was actually raining. The work was exceptional, and we couldn't be happier with the outcome. Corey, we'll be in touch again when we need work done on the house. read more

O'Donnell was excellent to work with through our entire project and promptly responded with an estimate that was fair and detailed and honored the exact estimate price when completed. They were very reliable to the schedule and highly skilled and knowlegable and answered all questions during the entire process. They were very focused during the work and made sure the installation of the counter tops, sink, disposal, faucets, diswasher, and refrigerator were perfect and tested all lines of plumbing connections. They galso kept the cutting outside and were always cleaning the work space in the kitchen. They are professional, polite, dedicated, honest and so helpful. Best company we have ever worked with during any remodeling project. Highest recommendation !!!!! read more

My husband and I hired Corey, of O'Donnell Custom Builders, to do a complete siding, roofing & window trim replacement for us post hail storm. At face value, O'Donnell has it all together. We were taken in by Corey's presentation, marketing materials, confidence and the fact that he could best our Lowe's estimate by at least $1000. Unfortunately, that does nothing to correct my now bubbled shingles, leaking roof or loose/warped and falling-off siding and the countless additional areas of sub-par work and ongoing issues we continue to discover with our home. During our preliminary meeting, Corey assured us he would be on site while work was being done. However, that was not to be the case at all. We didn't see him one single time on site. The only workers we saw regularly were the roofers. Towards the end of the job the siding guys always showed up after we would leave for work as if to avoid speaking to us in the morning and were packed and gone from the job sight before we got back home in the evenings. It happened so often that it was hard not to perceive this as deliberate avoidance on their part. Because of this, we were never able to make direct communication in regard to the repairs with any member of the team face to face. In an effort to make sure our concerns were being aired, my husband and I would look over the work that was performed each day for the things we found to be unacceptable. We would then attempt to call Corey's direct line to touch base and of course he was impossible to reach. We left countless voicemails hoping to inquire as to why the trim on the windows wasn't being put up, why the window they installed didn't match any of our pre-existing windows, why the laundry vents weren't replaced, why there were patches of bare underlayment exposed on supposedly finished walls and missing panels of siding that were never installed or the fact that my exterior light fixtures were never re-installed and so on, but with zero return or confirmation that our messages were being received. As the project neared completion, the issues only began to stack up with questions and concerns left unanswered. We contacted the insurance adjuster with the hope that he'd be able to chime in on the incomplete work. Conveniently though, Corey never managed to show up to meet with us and the insurance adjuster at the same time to assess the work and ongoing need for additional repair. He did, however; manage to meet the adjuster one on one to dispute the claim according to his uncontested perspective. It was after this meeting that our insurance adjuster had advised us not to issue the last half of the payment until an agreement was made ensuring they would return to address the details still in question. He also suggested that Corey provide him with receipts itemized bills and broken out invoice to prove what had and hadn't been budgeted for prior to issuing more payment. We met with Corey to discuss our concerns and address our finishing requests as our adjuster suggested. During this meeting, we specifically discussed the unfinished trim around the doors and windows as well as the chimney flashing on the roof that still needing to be finished. He then presented us with an additional payment sheet citing that in order to complete the job as we just outlined, he'd need to purchase more materials before he executed. We gave him a check for the discussed amount, with the understanding that he and crew would be back the following week to complete the work we had outlined. Inevitably he failed to do so and the work was never completed. We have yet to receive any warranty papers as well; including those for the roof and gutters that were replaced. We definitely expected professional work but don't feel that's what the end result brought us. He avoided our voicemails and only began to re-engage us after he believed our window for dispute had come to close; going on to say that we had failed to reach him in a timely enough manner to have our concerns aired. And here we are one year later with all of our potential warranties null and void, due to negligent installation practices. The window and door trim we paid and signed a contract over was never installed, our shingles are warped and the house is now routinely leaking throughout the top and middle floors from water penetration on a poorly flashed chimney. Our home goes on looking unfinished and uncared for as a result of the fish mouthing drip edge and the oil canned, punctured and popping siding panels that birds are now nesting in. My husband and I have photos to back all of this up and are ready and willing to further enlighten any other customers that find themselves to be as frustrated, unheard and taken advantage of by this company as we were. It is our sincerest hope that our experience offers others an honest perspective and pre-emptive insight into a reality we wish we could've avoided. Our house still remains unfinished and our dispute with O'Donnell Cus read more

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I would deffintly hire again. Very good service. Fixed my siding for me. Very fast and cleaned up afterward. Really nice workers. Thanks again. read more

My husband and I hired this company to do a complete kitchen/family room remodel in Sept. 2017. On the outset of our finished project, the transformation looked amazing. Unfortunately that doesn't outweigh the many areas of sloppy work and issues we continue to have. Corey was never hands on in the work being performed. He'd show up most mornings and direct his crew what to do that day. There were times our job was left with only one crew member as he had others work somewhere else. My husband and I would survey the work each evening and would make a list, when necessary, of things we found to be unacceptable. Some of those were/are: electrical outlet covers replaced with visible concrete showing, one extending almost 1/2" from the wall. Areas are painted without being sanded smooth first, two entrance walls to the kitchen are plastered only half way from ceiling to floor on both sides. Two attempts were made to seal the kitchen door to the garage and yet we still have a draft coming in underneath. Three of four threshold boards were installed before I could see they didn't match our floor or trim, and they were replaced. Several areas on our floor and cabinet edges have gaps where the floor was measured too short. I spoke with Corey, telling him I didn't believe our communication was very good. He disagreed, saying it was fine because he looked over our list in the mornings and went over it with his crew so they knew what to fix. It was our belief that had he been here each evening to survey the work being done that day, hopefully he too would have found these things to be unacceptable and handled it himself. I felt like I was "policing" his crew sometimes and I'm sure they felt it as well. It was implied that I was "too picky". We definitely expected professional work but don't feel that's what the end result brought us. Two weeks after the job was finished I found three splits and two corners starting to lift on our laminate flooring. I called Corey and he came over. He said it wasn't an installation error, but rather a product defect, and told me he'd contact the company and let me know. We've had little conversation about it and it has yet to be resolved. In addition, two weeks ago in the family room, we had two walls pulling apart at the seams. One wall across the ceiling is cracked almost across the entire room. Our floor has also developed gaps in some areas. My husband called Corey and asked him to fix the walls and floor. He stated he would be out sometime in the next week. That was almost two weeks ago and we haven't seen him yet. We don't feel we're even on his radar anymore. We have yet to receive any legitimate warranty paperwork, although I've asked for it. I have plenty of pictures to support these claims should anyone want additional information. Our phone number is listed and easily attainable as well. Obviously our experience was not a good one and we would not recommend O'Donnell Custom Builders. read more

I hired Corey O'Donnell to do a new roof and cedar porch his estimate was fair and their work was excellent!

I hired O'Donnell Custom Builders to do a complete remodel of our 2nd floor master bathroom in Bloomington, IL. I am very pleased with how it turned out and really enjoyed coming home and seeing the progress each night. Corey and his crew got right to work laying down drop clothes and even a dust barrier in order to contain the mess associated with the remodel. What impressed me most was their communication with me throughout the duration of the project, they always kept me in the loop and stayed true to the time line i was given. The finished work exceeded my expectations and I definitely feel like i got the most out of my money using this company. Will Recommend and use in the future! read more

I recently had a full bathroom remodel done by O'Donnell Custom Builders. Cory worked extensively with me to make sure that they gave me the best job at the best price. I am more than satisfied with the final product and the work they did. I would definitely recommend them. Terry read more

I was very pleased with O'Donnell Custom builders. I had a four seasons room built this past December and am very pleased with the work and the professionalism of the crew. I use my new room daily and get constant compliments. I would definitely recommend them. read more