10/12/23 to 7/16/24
I signed the contract on Oct. 12, 2023.
I asked to cancel this contract on July, 16th 2024 due to lack of communication and lack of progress.
Jenny Lyon and Pinnacle Public Adjusting did not settle my claim.
They wrote the estimate/claim in Oct. 2023, and submitted it in Nov. 2023. Spoke to my insurance company in Jan. 2024 about another matter. According to my insurance company, when I spoke them in July 2024, there was no other contact from anyone about my claim since January. 2024.
At 3 months (1/25) she suggested hiring her appraiser. 1 month later (2/25) I got the paperwork, I signed it and returned it the next day. Jenny Lyon told me she would send it to my insurance, pay the appraiser and work with her on my claim (I have this in writing, in an email).
3/7/24 I ask for an update, she tells me to contact the appraiser, Melanie, which I was fine with...but
From March to July, I texted the appraiser 12x and called and left VM 3-4x, this was in a 4 month period. Not even one reply or returned call from her about my claim.
Multiple texts to Jenny asking simply for an update, letting her know the appraiser doesn't respond, also went unanswered, but when Jenny did reply, I'd get the same excuses "sorry so busy", "your insurance is being difficult" and saying this is how to appraisal process goes, the appraiser will be in touch" etc etc....But no got in touch with me, no one had contacted my insurance company for over 7 months (January - July) and no appraisal was ever submitted to my insurance company. So for 7 months, my claim just sat there and my insurance company closed the claim.
My insurance company confirmed that no one had been in touch since January 2024 and no appraisal was ever filed.
I found this whole process was very frustrating and stressful, 9 months wasted. read more