I came across Pinnacle when I was in a bind and needed to find a place asap. I reached out immediately as I found a duplex that caught my eye and they were so quick in responding (and included all the info I needed to go view it)! It ended up not meeting my needs due to the location, but ended up finding my dream place w/ THEM (Pinnacle) as a result. Candice + everyone else at Pinnacle, took into consideration what I was looking for and communicated with me in such an easy/ sufficient way that they really went above and beyond. My experience w/ Candice was seamless and she has no idea how much I appreciated her taking the time to help me during a stressful time, especially having to find a place in a short period of time. She not only found exactly what I needed, but helped with the process and made everything so easy. I am thrilled with the move, the location and it suiting my specific needs. I adore the Pinnacle team, and love keeping in touch w/ Candice, I cannot thank her enough. If I ever need to move for any reason (work relocation), I'd specifically only work with Pinnacle moving forward because they're that helpful. They've got a tenant for life! read more

I have a been a tenant with this company for many years now - when they were previously Pinnacle and I never had any communication issues with staff. I actually had nothing but great things to say about the staff. However, I am now completely offended by how they have treated me lately. I don't know if the company is now disorganized, don't care, or understaffed. I had a noise issue with a fellow neighbor that I tried to solve on my own but was unsuccessful. Therefore, I reached out to PURE to rectify the situation. A simple solution (an email and phone call to the other tenants) should be easy and quick to do. However, it took me multiple WEEKS, multiple phone calls, multiple e-mails to get someone to even address the issue. When the issue was addressed, I did not get a phone call (which I requested) and there was lack of care/apology in the email. During those multiple weeks the noise issue drastically affected my work from home space, my mental health, and made me feel very uncomfortable in my own home. When asked to set a time to speak to a manager directly to communicate my concerns and to answers questions about their procedures I have yet to get a response back. For a company that boast about customer service and creating a "safe and comfortable space" for their tenants, they really dropped the ball. read more

I wouldn't recommend looking to get a place with this office extremely unprofessional with your living circumstances. managers on site who are never revealed or that will help at all. they most definitely aren't interested in returning your deposit whatsoever for their own personal gain making up invalid points to keep your money Do not I repeat do not rent with them read more

I would NEVER rent from or use Pure Property Management in Manhattan Beach-formally located in Torrance. They were bad when they were Pinnacle, and though you wouldn't think it could be possible, they are worse under the new ownership. Our quality of life has greatly diminished since they took over our building . Not one tenant has a good thing to say about them in our building. They are rude. They are unprofessional. They are lazy (send videos on how to make your own repairs instead of sending someone to fix things). The vendors are nice, but not generally professionals in many ways at their craft. The vendors and people who work in the office regularly complain to the tenants about how bad things are. It feels like I work for them when something needs fixing. The time and energy you have to put in as a tenant living in one of their buildings is insane. They don't follow the lease. They don't follow the laws that are put in place to protect tenants. They wait to see if you will speak up and advocate for yourself while trying to rip you off. They don't communicate on issues regarding the safety of the tenants. They do NOT act in the best interest of the owner. They are retaliatory. The list goes on and on... I have zero respect for them and fully believe there could not be a worse company to hire in property management. They have no business managing a building as they lack both skills and integrity. They need to clean house and start with newly trained professionals, because the current crew is a mess! read more

PLEASE DO NOT DO BUSINESS WITH THESE PEOPLE. This is the worst apartment management to deal with. They do not even know what they are charging you for. They are a joke of a company who steals your money. The customer service is nonexistent. Please look into before you rent even if they try to make it look good at the beginning. Worst experience of my life. read more

THEY TAKE YOUR SECURITY DEPOSIT !!!! I had to leave due to an EMERGENCY LIFE OR DEATH SITUATION !!! They kept my deposit and said that it was my "chose" to leave. They take weeks to reply to you and do not help you at all. They act like they are doing you a favor. I am not the first to leave a review about them taking your deposit. Please do not do business with these people ! They say they will be happy to talk to you but then they do not answer the phone. It's a joke. There's no reason to even sign the lease because they do not go by it anyways. Within the emails from us going back and forth they had random people who did not know what was going on at all and eventually stopped emailing. I did report them to the better business bureau hopefully they can help with keeping this company from robbing the next tenants that they have. If you want to report them here is the link : https://www.bbb.org/file-a-complaint/1216-unlisted-undefined/form/c6c405b6-6d64-403e-a3db-fb36697e7293 read more

My dear husband told me to call here for an apartment inconvenience we had going on and Asha" spoke very rude to me and I think she called me the B word and hung up on me. So very unprofessional of her I think she said she was the assistant not the manager. Maybe she is very stressed with over work she said she was busy. read more

I have been in a living nightmare since executing the rental agreement. I was not able to have full access to the property leased, it was in a deplorable state that raised health and safety issues, and my concerns were unaddressed multiple times by Asha, the assistant property manager, and Fernando/the maintenance manager canceled the repairs/maintenance request that was requested by the gas company, assistant property manager, and myself. I was harassed by the neighbors, and restricted access to the garage, which the police were dispatched multiple times after the first night and continued to the next day, when one of the neighbors blocked my vehicle I missed a day at work and suffered an anxiety attack. A few nights in, the intrusion continued, and further harassment from the neighbor that even the police feared for my safety since management failed to ensure measures against the neighbors. I've done everything that I was asked by the assistant property manager and honored my rental agreement (RA) and still my request to be released from my RA has been used against me yet through another compromising agreement. To think that I had a haven, to come back after a long day to get some rest and comfort was taken away from me and I did what I was told by the property manager team and still, my funds won't be released without yet another agreement that claims to blame me. Please put me in prayer while I delegate this matter and I appreciate any advice or referral on this matter. I want people to know what they are signing up for and I recommend not to take anything the property manager team says face front and ensure access to the entire property for lease during the property viewing to ensure all necessary maintenance/repairs are done and to determine it is suitable for occupancy before signing a rental agreement. Please consider that after your personal and financial scrutiny during the leasing application process, your health and safety are your priority. I thank you in advance for your time and help! read more

Pinnacle took over the building we're living in a few months ago. They screwed up immediately: they promised a new tenant a parking space, but weren't aware that the existing lease terms of people living in the building meant there was no parking space for them to give to the new tenant. Instead of eating crow, they decided to free up a parking space by moving the dumpster from the back of the building (away from any apartments) to the front of the building, directly under our balcony and front windows. This building doesn't have AC, so we have to leave our sliding door and windows open all summer (interior temps still reach 95+). Naturally, thanks to the dumpster being right under our balcony, the garbage smell is pervasive. This renders our balcony basically useless, because who wants to use a balcony that smells like garbage all the time, and has flies flying all around. Plus the smell from the dumpster travels right into our apartment through any open window. I've sent several complaints to Pinnacle about it, but they do not respond to me. They do not care. We've been living here for nearly 3 years, pay higher rent than new tenants moving into the building this year, but that doesn't appear to matter to them at all. When we move out, I'm sure they'll have a great time trying to rent this apartment out to people with a dumpster directly underneath the balcony. This apartment is already extremely noisy and dusty due to proximity to the freeway, this is just another strike against it. Another tenant living here called Pinnacle about it, and the person on the other end of the phone told him that we were "spoiled" by the prior management company, who had moved the dumpster away from the front of the building due to constant complains from tenants. If there was any justice in the world, the people working at Pinnacle who made this decision should have to also live right above a dumpster so that they can maybe learn something about empathy, because as far as I can tell they do not care about their tenants at all. read more

Pinnacle Property Management - Great place for a dumpster! Thanks Pinnacle! - Property Management Near Me - Torrance, California

This was the worst experience I am so annoyed. We found a home we wanted to rent and emailed them the day we saw and it was posted the first day. We emailed many times throughout the week and we did not receive an email back. Until weeks later and was given a date a month in the future. By the time we finally had a date to see the place I called the day of, to just remind them of our meetings, since they didn't call me and they told me it was rented out. If it was already rented out why not reach out to me? Also why make me wait to see the place weeks in the future? I had requested an application and I was capable of going to see the property the day I responded which was the day that it was listed. I am not sure if there was a seniority situation but it would be nice if we were not told that we had an opportunity to view the property and I switched all of my arrangements around for this date that was way far out from what I wanted to see it. On top of that we were about to drive all the way out there, which was an hour from where I live, and that is when we realize the property was not even available to see because it was off the page. This is extremely poor business communication. read more

This place is not only unprofessional, but when it comes to safety their employees do not care to remedy the issue. I do not recommend to not rent here. Plus they got roaches read more

This was the worst rental experience I have ever had in all of my years of renting. I had to leave my place when I was only there for 6 months due to the military. They took $600.00 of my deposit for bogus charges. $375.00 to paint a 650sq studio, cleaning, and then apparently there was hair in the drain as well, which is a complete lie, because I don't wash my hair in the shower. When my hair does get washed, it is either at the shop or I have braids. I think I may have washed it 2 times in the 6 months that I was there. I'm so disappointed and disgusted with the whole thing. Especially the paint. I have never in my life of renting heard the life expectancy of paint is 36 months, and we are charging you 30 months of it, and we're crediting you 6 months. That's sounds insane. read more

Pinnacle Property Management - What my wife sent me, as I'm no longer there. These are the rental charges. - Property Management Near Me - Torrance, California

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I had applied to a unit from Pinnacle Property Management and the unit went to the person before me who applied. However, Brenden had the courtesy to give me a call and inform me of another unit that would become available. He answered all of my questions and when he was out of the office there was such a smooth transition in Asha answering all of my questions. She was so patient, even when playing telephone tag, and thorough in addressing all of my inquiries. Truly thankful! read more

I recently found a very clean and updated apartment thanks to Pinnacle! Since the beginning Plwashah has been assisting me and she's been such an amazing help! I truly can't thank her enough. She made sure all my questions were answer & even worked with me through all my hiccups. Thank you once again Plwashah! read more

Poor management Poor customer service Poor property management Don't do business with these people! I have had family and friends get treated as if the property they rent under this company is their fault for the lack of proper upkeep! Run and stay away!! read more

WARNING. YOU WILL NOT GET YOUR SECURITY DEPOSIT BACK. See other reviews for similar experiences. They will charge you as much as possible from your security deposit (including prorating lifetime of paint costs and professional cleaning regardless of return quality) in bad faith so you will not get your security deposit back. They will not give you the chance to repair the issues before they charge you. You will have to take them to court which of course is no small thing. read more

I can't say enough about pinnacle! I had a few things come up needing repair and the next day they were fixed, no questions. Best outfit I have ever rented from. I highly recommend renting from these guys! Donna is my apt manager and is on top of things here and super friendly! Roslyn in the corporate office made me feel at home since day 1.. She had also handled the couple repairs I had! She's amazing. And can't forget Brandon who worked hard to get me in to my place! I wouldn't go anywhere else!!! read more

Everyone is here so quick with replies (which is rare to find) They make sure ALL your questions are answered, they walk you through everything step by step and having apps for maintenance requests and paying rent makes things so much easier Candice especially has been such an great help, this is my first place alone and had so many questions and she answered everything within the same day I would ask and made sure I was 100% good to go. 10/10 would recommend. They have made the apartment process a breeze. read more

I can't say enough good about Pinnacle property management! Been w them since 2015 and they have always gone above and beyond for me! So good I haven't even had to go by my properties in 3 years! Thank you! read more

save yourself the time!! not only do they false advertise but they keep your money!! the building has a horrible infestation with not only roaches & bed bugs but rats as well! we continually asked management to help solve the problem but we were ignored. cars were continuously being broke into as well apartment building has no surveillance cameras. this place is full of thieves! read more

The response was immediate and the work was completed quickly. I reported this issue today and it was resolved by 6:30 PM.

Great job! He just too a little longer then anticipated, but job was done as promised.

Avoid them like the plague. They took over management for a building I was living in. Mold was found. They lied (repeatedly) and I was forced to live out of hotels and Airbnb's for 3 months. They would only approve our stays for 3 days at a time because they were "almost done." This went on for months and we continuously had to move (every 3-5 days) to a new location. I ended up basically being a project manager to get our apartment fixed. And I used the word fixed lightly. They basically duct taped it all back together. We moved out. Stay far away!! read more

I've been a renter for over a year now and Pinnacle has been the best property management company I've ever dealt with. If you see Pinnacle managing a property? .. Upgrade them on outstanding service and factor that into your decision! There Property Meld system if something goes wrong is second to none. Been very happy renting with Pinnacle. read more

Visit this place if you dislike interaction, friendliness, and fairness. The worst place ived ever worked with. Non-responsive, one of their workers acted as if I had committed a crime at the moment she walked in for inspection. I literally had just moved in the same year in Torrance and only had a couch, table, and TV in my living room. She was already annoyed before she walked in. I lived alone so place was extremely clean. You should probably quit if you don't like your job Candice. Maybe because it was a Saturday morning? If you are renewing your lease with them, forget it. They will do what they can to get you out. Why? Because they can automatically increase the lease for next victim at least 20%+ automatically. That's how they make money as well :-). read more

Recently moved from MN to California. Being this was a HUGE move- it was stressful and hectic. Not being able to see the apartment ourselves, my boyfriend and I had a close friend go to see it. Brenden was so helpful In the process of what we needed to apply for the place and communicated via email with us each step of the way. They accommodated us being in MN and even had someone stay late to sign the lease the day we arrived in California. The apartment is beautiful and we love the rooftop! Thank you Pinnacle for being so helpful and whenever we call or need something, someone helps via phone....today I spoke with Candice! You rock. read more

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Worst property management I've ever dealt with! Entire staff is rude!!! I was so excited to finally move into my first apartment come to find out it was infested with mice. They updated the appliances just to make it look like your getting something nice. Not only my apartment was infested with mice...it was the entire building!!!! all my neighbors had issues so bad that one of my neighbors came home to find droppings all over her bed! I've reported to them several times and all they do is send an exterminator out to put down sticky traps which don't work I ended up having to buy my own. I did make a report to the city as well! They had the audacity to keep half my deposit for cleaning fees and claiming I stayed over the 30 days. I let them know everything I dealt with and all they could say to me is ok. Don't ever rent at 1633 chestnut ave in long beach!!!! Or from this property management because they could careless about you all they want is there money. They don't even deserve to be rated a 1! read more

Best experience I've ever had with renting an apartment. Candice was extremely professional, helpful and knowledgeable with all my needs. The process was the fastest turnaround I've ever seen before. I would highly recommend this property management. Not to mention how clean the unit was upon move in. I mean I could literally small the cleaning products lol! Thanks again Candice. read more

The review is long overdue, my husband and I have been renting a property that is managed by Pinnacle Property Management since 2018. We lived at our previous apartment for 6 years and the management there was extremely poor. Since our first meeting with Candice, I knew that we were making the right choice by renting at one of their properties, fast forward to now and I have zero complains. Candice and the whole team are extremely tentative and make sure to always answer any of our concerns or questions. We have required a few repairs here and there and they have always been done in a timely manner and most importantly, correctly. Once we decide to grow our family and we are in need for a bigger place we will continue to work with Pinnacle and Candice. read more

Had to have the lock on my mailbox fixed as it wouldn't lock. Next day I was able to get it fixed and back to new

The best property management company that I have had as a renter ! Understanding and helpful , as well as attentive.

Worst management company I've dealt with. Very unprofessional and rude staff. schedule a final walk through after my lease was up for 2 pm around 2:45 I called wondering if they were ever going to arrive and they said "oh sorry we had an emergency" and then said I had to pay if I didn't return the keys that day after they never showed up... then they called back saying they "can show up 2hrs later" the lady that showed up LATE again had an attitude as if I did something wrong. No thank you. I do have to mention that when I moved out I forgot a toaster and I email Brenden who was always nice, and he picked it up and kept it at the office for me. read more

Every person that you speak to is extremely rude and condescending, to say the least. They literally have no compassion or respect towards anyone, doesn't matter if you pay your rent on time every month. They will kick you to the curb just to make a couple hundred bucks more. read more

This company is an absolute nightmare. I hope to save someone else the grief we went through. Apart from having a frustrating website, slow response times and inexperienced staff, this company operates unprofessionally and unethically. After going through their absurd application (which is processed off-site), undergoing a credit check (also processed elsewhere) and signing a lease for a $150/month storage unit, we were told to retrieve the key from an employee on a Friday night during a house party at her home. Donna was pleasant at least. After the drama of actually obtaining the storage unit, it was burglarized just five days after we moved the contents of our garage into it. Damien admitted to me that they had been notified of the burglary by their maintenance staff at 9:30am, but the company did not have the decency to contact us until after 12:30pm that day. In the meantime, they did not replace the broken lock on our storage (which they originally provided) leaving it vulnerable to further theft. Damien told me replacing the lock "wasn't their responsibility," despite the fact that we were not informed of the burglary for at least three hours. To make matters worse, Damien lied to our insurance company in a statement to cover his own. As a result, our coverage was denied. They did let us out of the one year lease, but I had to be assertive to get our deposit back. Rather than being apologetic in the least, Damien raised his voice at me over the phone, but of course did not have the guts to talk to me in person when I picked up the deposit. If I could give this company zero stars, I would, and that is not my style. Save yourself the headache, time and money and rent through another company. read more

*Review limited to interaction with office to inquire about a rental* Searching for a rental in Southern California is as laborious as job hunting. You scour the ads, call the places you're interested in, and you're lucky if someone actually returns your call no matter how qualified you are. I have to admit my opinion of property management companies is pretty low. All the ones I've dealt with were unprofessional, discourteous, and call you back when they feel like it. I called Pinnacle to inquire about a rental we were interested in. Damien set up an appointment to view the property the next day. Pinnacle has a system that texts you a confirmation of the appointment, as well as a reminder. Nice! Damien also gave me his cell phone number. We met at the appointed hour. After viewing the property, I applied. The application process is straightforward and done online. It does take a bit of time to gather and upload all the required information. Damien called me back shortly after I applied to ask a follow up question. Although I was interested, my partner and I were still looking at other properties. A few days later, Damien called again to check on our interest and told me that someone else was applying. By then, we had settled on another property. Although we did not rent from Pinnacle, I really appreciated Damien's professionalism and responsiveness. It was much better than many other companies and landlords I dealt with. read more

My gf and I stumbled upon a property managed by Pinnacle about a month ago. We attended the open house and decided to apply that same night. Yes, the application process was tedious but at the same time that lets you know they are a legit company... and the owners of the properties care to know about the people they are letting live in their units. 4 stars only because getting to their office was a little tough to coordinate with for the initial lease signing. Shout out to Candice who was great with us. She has always been very responsive to our questions and concerns. She is very personable and knowledgeable. Working with Pinnacle Property Management was a great overall experience for us. read more

I lived in a property for 3 years and it was great until it wasn't. We constantly had issues on the property and submitted paperwork online for them to be seen and fixed. These were always half assed fixes. We have been renters for 8+ years at 3 different complexes and never experienced this many issues. We moved out for a better place and I would recommend everyone do the same. Also once we moved out, they gave us so much attitude. read more

I have had Pinnacle Property Management managing my properties for over 5 years now and I simply cannot speak highly enough of their team. They are extremely accessible, charge very reasonable rates, and always send my payments early / very promptly. I cannot recommend them higher to everyone I know in the real estate industry. If you need property management in the South Bay or anywhere in LA County, these are your guys! Thank you Damien and team! read more

I moved in with my fiance around the time of his rental agreement renewal. Candice was so helpful in working with us in regards to adding me to the rental agreement, negotiating duration of rental agreement, and making sure I had everything ready to be approved. All I had to do was fill out the application on line and upload the documents - It was super easy. Because I work in Korea Town I was unable to make it during their office hours; however, Candice was nice enough to meet us on a Saturday so that I could sign all of the documents and have everything squared away for me to move in the following weekend. So far there have been zero issues and if something comes up, they are ready to resolve the issue. For a while there was a transient sleeping on the couch swing in the common area. My fiance would contact Candice and she would direct us to calling the non-emergency police line to have the transient escorted out. I do have to admit it took a lot of emails, phone calls to the police, and the transient damaging the couch swing to finally have the couch swing removed. Other than that we have zero complaints about management. Also, I love the fact that we not have a keypad that requires and access code to enter the laundry room. Thanks again, Candice for being so helpful! read more

I would hope they treat the owners of the property better than the renter. They offer renters no consideration for parking, and rent additional spaces to people that are NOT renters. Yes, unfamiliar faces on the property all the time. These people can be anything from child molesters to murders. You will never know. The garages are rented to people not living on the premises. Great place to store a body,right ? On top of paying rent , to park a car on the premises it will cost $200 + for additional parking spot. Of course , this is beneficial for the property owners, if they know about the additional charges. Renters need to stop supporting companies like this, they have no consideration for the renters. If their are no renters to manage then what is the point of Pinnacle Property Management. read more