Lived in an apartment on Cherry in Long Beach that was managed by CPM and overall: 1) They were semi-responsive, especially to huge issues. There was one instance where they actually lost a check that was automatically mailed to them by our bank and they didn't tell us for 4 months--little awkward to get a phone call from the owner about why we didn't pay our rent due to their error. Never apologized for it, but whatever. Mistakes happen. 2) Got entire deposit back, minus $50 after living at the apartment for 2ish years. I feel like it was okay, although I do think we took SUCH good care of the place so I would have appreciated the full deposit back. I also had to bug them a couple times about it. 3) The building/apartment itself had a lot of issues...they couldn't really address them because the owner didn't want to. So that kind of sucked, but I can't hold that against them. Advice if you're a tenant here: 1) Send emails; keep everything in writing. Follow up. Be courteous and professional. Keep things documented just to cover your own butt. read more

Recently moved out of a charming little owner-owned 4plex in Long Beach. CPM was the management company this owner used. I have never rented from another PM company, so I don't have anything to compare to and I understand that the owner really needed to give the green light for any repairs, so they did the best they could with what they had. I feel sad the building will eventually probably crumble into disrepair because the owner doesn't make any proactive repairs and I highly doubt the pm company encourages that. The company overall was responsive to emails, was relatively friendly, sent friendly folks when we needed repairs and returned most of the deposit in a timely manner and that's all you can really ask. read more

Having to start off by saying I wish I could give no stars is huge. I have so much to write but as of right now, I'm just going to say beware of how terrible of a company they are. After we mentioned to the manager we would be moving out, she told us that no tenant ever gets their full deposit back as they reduce the charges for wear and tear and deep cleaning. I couldn't believe it, especially since we had only been on the property for 6 months. Aside from having massive mold and roaches, something occurred in a previous apartment we had been living in (through Crystal Property) which made it uninhabitable and were told we would be getting a refund. 6 months later it felt like pulling teeth to get our refund, then we had to put our 30 days notice that we would be leaving the state and as a retaliation to requesting our refund (that we were 100% entitled to) they tell us we're no longer getting our $1000 deposit back because there was damage to the townhome. This was 100% a retaliation tactic because we were only in the townhome for 6 months and I had personally ensured that we do little to none home decor as we had received news we'd be moving out of state after 3 months of moving in. If there was any damage, it was prior to us moving in and the manager was fully aware and told me not to worry about it as it was going to get taken care of. I trust in God and know he will take care of the actions of these crooks as me and my family did nothing wrong but pay our rent on time and respect and take care of their properties. read more

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When i first moved into my apartment 8 years ago, this company was responsive and helpful The last couple years in went way way downhill. i dont know how jake became the person in charge but he is rude, disrespectful and unwilling to solve problems. The staff that work there have no type of professionalism and some barely speak english . I couldn't understand a word when someone left me a message and when i call the office nobody never answers. Ive left dozens of messages with no call back. the apartment complex was always clean and well taken care of, until we got a new manager in site, then trash, roaches , people always arguing, and the smell of weed and the loud ghetto music was so bad. huge flys always in the mailroom, dogs would take big poops on the grass and nobody cleaned it. the people above me were up at all hours being extremely loud and when i told the manager. he told me to go knock on the door and talk to them myself. i do not recommend this company with the current people in charge.. read more

We've had such a great experience living at Narbonne Gardens! The property is well-maintained, quiet, and overall a comfortable place to call home. I especially want to give a shoutout to the apartment managers Gabriel and his wife Melony they've truly gone above and beyond. Whether it's responding quickly to maintenance requests, keeping the community informed, or just being friendly and approachable, their professionalism makes a big difference. It's clear they genuinely care about the residents and work hard to keep everything running smoothly. It's not always easy to find management that's this responsive and reliable, so I really appreciate the effort they put into making this a great place to live. Highly recommend! read more

I have called and left voicemails for Jake and no call backs at all. The prior persons that worked there were great. Not sure where the disconnect is but it's very unprofessional.Our apartment manager is Amazing. read more

Stay clear from Market st. We still have rats 2 1/2years later. Management continues to maintain the property poorly and continues to minimize the rat infestation in the walls. You hear rats chewing on the walls and in the heater all through the night every night. read more

I recently took a tour of the Courtyard Apartments and I met with the property manager Chase and he was great. I really like the complex it was nice and clean and well maintained grounds. He was so polite and answered all of my questions and took the time to show me around. read more

Crystal property management have always been great! Every time I go the property looks nice and clean. I would definitely recommend. Gabriel and Melony are the best! read more

El Mirasol Apartments are one of the best properties that I have ever rented from. Robert and Francisca are the best managers. They take care of everything and everyone. The service requested at any point in time and the amenities provided, they exceed expectations when it comes to apartment living. They are kind, cool, collective, and alert. They are also willing to work with people but you must pay your rent. Then again, that's what apartment living is, pay your rent. You get what you pay for. If you have to the ability to pay the rent ,you will experience luxury living at a good price in this area. You are lucky if they rent to you. The neighbors here are very kind and will look out for you. It's diverse age wise, and culturally speaking. Everyone gets along. I come back here and I don't even live here anymore. Crystal property management is upfront, direct, giving , kind and the best you can find in the South Bay. Good luck to you with an apartment dwelling search, it's hard to own property in the south bay but renting here is the right choice in the mean time. read more

Crystal Property Management - Property Management Near Me - Torrance, California

Becarefull about this property management. I called mayra to rent fremont apt in harbor city she is lier and scamming people for creadit check 60$ please don't give her cashier check.it is worst management property .don't waste your money look different apartments. Stay away from them read more

Michele is absolutely amazing! I called the office and I received five star treatment from her. Michele was friendly, professional, and efficient. Had I not spoken with her, I would not be leaving a five star rating for this company. I could tell she was genuinely concerned about solving my issue. Michele is a great listener, a caring person, full of compassion, and passionate about serving clients, as well as potential customers. She displayed a warm personality and a wonderful demeanor. After the person I called and left messages for did not return my calls, Michele expeditiously and eagerly took care of me. She is patient, kind, approachable, great at smoothing ruffled feathers, and stands out from the bunch. Her effervescence and bubbles are contagious. I am hoping this company utilizes her wonderful management and people skills, otherwise, they will lose her to an organization/organizations who will appreciate and recognize her strengths. This girl has serious skills! Michele goes above and beyond the call of duty! You can tell she is top in her field. Not only is Michele talented in problem solving; She manages to do so in a fashion which is rare these days. Many thanks and kudos to you, Michele! Because of you, I will keep Crystal Management at the top of my list when I need assistance in your industry. read more

My garage door remote has been broken since Christmas and they won't fix it. They tell me it is not important even though it is part of the rental agreement. I have to park my car in the alley in Lawndale and walk around the block to come in front the front and I have an injured foot after a gig at 3:00 am. They are good at raising the rent but don't think the garbage door remote is part of the rental agreement. However the parking arrangement is the reason I rented I give them a 1 out of 10 rating. Very bad service for the good tenant who always pays the rent on time. Beware of this company as they don't care about their tenants. I would never rent from them ever again. read more

Crystal Property Management - Garage door - Property Management Near Me - Torrance, California

I moved in a couple months ago at 26005 oak st the apartments are quiet and clean. I throughly enjoy the helpless of the managers with my move in. They have been very accommodating and welcoming. read more

I'm writing a review for the 26005 apartment complex on Oak in Lomita. I recently moved out of this location due to the newer managers that were put in "charge". Since they have arrived, there have been shady individuals coming in and out of the managers apartment at odd hours of the night. Not to mention weed being smoked in direct contact with neighboring windows, when there is a sign clearly stating no smoking on the walls. I have asthma and i had to close my windows constantly to try to avoid the smell even on hot days. The exterior used to be kept clean by the previous managers and anything that we needed to be fixed was also done at a fair time . With these managers, it's like pulling an arm and a leg to get them to fix anything and have received attitude at times when stating concerns . If maintenance is needed they don't send simple a memo out to the tendance, you just wake up and have no water or come home and its off. There has also been an increase in noise disturbances from their unit. They often throw parties that go on late at night and can be heard throughout the complex and odd smells of what smells like burning plastic coming from around their unit. I would hope that crystal management get new managers or have someone come and train them on how to be effective managers for their tenants because this place used to be pleasant and quite with the previous managers in charge. read more

Our Managers, Erik & Lucy are always available for things, large or small. They pay attention to the details, keeping our apartment complex not only immaculate but they do excellent screening to keep our complex safe, clean and quiet. They have helped make my house a home. Thanks for all you do, Erik & Lucy! read more

Crystal Property Management - Clean, quiet and tranquility at Cup of Gold apartments! - Property Management Near Me - Torrance, California

Love my new place! Got a decent price for a modern comfy apt, Tamika was super helpful, had an answer to all of my questions and if she didn't she certainly knew to point me in the right direction! Thank you Tamika! read more

My husband and I have called several times to have our apartment fix. And nothing ..the bathroom has visible MOLD that is making my child sick. They came and painted the walls but the the ring around the tub has mold and around the windows and they didn't touch that. My husband called and was now told " oh the maintained supervisor has to go review it before it gets approved and he's too busy" like WTF. What kind of staff and management is running these apartment complex? It's visible MOLD. I have use there online portal to send messages and send pictures ..... and nothing. And from other tenant's that live hear say good luck having them come they never show up. read more

I lived at the 26005 Oak Street property for over three years. Wendy, onsite manager, was always super nice, professional and prompt with scheduling maintenance tasks. The grounds and facilities are kept clean. Property is quiet and well managed. Wendy provided great service when I moved out. Security deposit was refunded in a timely fashion. Wendy has been the best manager that I've had. I would definitely recommend this property. read more

Management supervisor / owner You really need to come here and check out your complex the manager has so many rules but doesn't follow them herself the parkings areas are dirty and the trash can is dirty they don't accept pet and discriminate against certified animals but yes they do accept their own critters. read more

Crystal Property Management - Yes this is a mouse plain daylight - Property Management Near Me - Torrance, California

One star is generous for this company. Since they took over the management of my building they haven't responded ONCE to any of the several requests I've sent over. Literally never responded to one email I've sent them. The water in our building has gone out two or three times in the 4 months they've managed the building and each time it takes them close to 5 days to come and do anything. There's a massive leak coming out of the wall in the common area that my apartment shares and no one has come to take care of it, the light in my hallway went out and it took them 5 days to fix. The hallway has no natural light and I've had break in attempts before so I had to go stay somewhere else until they decided they would fix it. Seriously this management company is negligent. read more

By far THE WORST property management company I have had the displeasure of residing under. They are not responsive to maintenance requests. And apparently do not pay the bills, as our trash service has not been picked up in 4 days & it is supposed to be 2 times a week! I'm just wondering if we're paying rent, why aren't the services being paid for, it is included in our rent!? The response I received from Michelle on my second day of calling was "I have to check with accounts payable, but they are out. I can't do it right now, I don't know what to tell you". Just WOW, how professional. I wonder if the department of public health can help me out?! These are unsanitary living conditions. I can't even open my front door to let fresh air in, as the trash unit is right outside my door and with it being full and lids not closing it is unbearable. read more

Crystal Property Management - Over flowing trash bin located right outside if residents door - Property Management Near Me - Torrance, California

After writing my last review I thought for sure that someone from Crystal Property Management would contact me but no one did. So I took matters into my own hands and contacted the office directly. I asked to speak with the person in charge and ended up on the phone with Caroline. Caroline was such a pleasure to deal with. I explained my situation to her and she let me know that she was already aware because of the Yelp review I had written. She also informed me that a new fridge was already scheduled to be delivered to me before the end of the week and that they would also paint my walls if maintenance had time during the delivery. She apologized for the delay and credited it to a miscommunication between herself and my building's property manager. Sure enough, a brand new fridge was delivered that Friday and my walls were painted the following week. At this point, I don't really have anything bad to say about CPM....It has been my experience that if you bring your issue to the right person's attention, it will be addressed/rectified. read more

If I could give them zero stars I would. Unfortunately the owner of my building 530 chestnut ave, long beach decided to fire the previous property mgmt company and use this company. We have only had them for about 5 months but in that time we've had no hot water for almost a week, they stopped lawn maintenance and most recently they decided to try and charge me for utilities that I never agreed to pay per my lease agreement. The property manager assigned to this property Elisa is zero help, doesn't return phone calls or emails. I've already filed a complaint with the BBB and I'm looking for whom to contact regarding this billing I did not agree to per my lease. We had zero issues with the previous company. UPDATE: After physically going to the office to get a copy of my lease I spoke with Elisa in person regarding the billing issue. She stated I should not have been sent a bill since I am currently in the middle of my lease (this was exactly my point). It seemed as though she was attempting to resolve the situation with Synergy Utility Billing. Also after contacting the office our lawn maintenance was completed the following day. One star added. I will update this review once the issue has been resolved. read more

At approximately 2:30 today brown sewage liquid began leaking from the bathroom ceiling. I notified the apt manager by 2:53 pm. she claimed she would have it handled ASAP. The company waited until public health departments etc. were closed at 5pm. During those 2 hours the sewage leak still had not been looked at by a plumber nor anyone from the management company including the on-site manager. At 5pm the manager texted me claiming the leak would remain (hazards-unresolved) until tomorrow. It is 8:12 pm. The health and safety issue of leaking sewage has yet to be addressed even temporarily. This is a violation of basic tenant rights and human rights. read more

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i recently moved in to Lomita Spa Apartments and i just want to say from the beginning the on site manager was very helpful showed me all 3 units that were available. i ended up with a great two bedroom which me and my daughters and very happy with. every time i have needed the managers help she has been very nice and helpful and im glad i moved into this clean building. read more

This is probably one of the best apartment complex I've lived in. The building is always kept clean. Crystal does a good job at getting any maintenance issues taking care of. My husband and I are very satisfied and happy to be here. read more

Crystal Property Management - Property Management Near Me - Torrance, California

Applied for an apartment over 3 weeks ago. They require a $100 "good faith" deposit plus the usual application fees. I have yet to hear from then on the phone or email. I called and the person who was handling our stuff no longer works for them. Really bad service. read more

Was a a pleasure working with Jake from Crystal Property Management. He handled our service requests properly and promptly. Jake also responded very quickly when we needed something. Their maintenance partners are also very professional and made my stay very painless. Very surprising, given some of our previous horror stories with property management companies. read more

Future renters beware. It takes a lot for me to write a review but enough is enough. I don't know if the head of the company realizes what they got into with these new "managers" on the 26005 Oak St complex but it is not good. Every day there is the smell of weed and smoke that comes from the managers unit and you'd think that you were inside a weed shop. The second hand smoke for the residents, not to mention the KIDS who are around is appalling. I'm guessing these managers/owners adopt a rules for thee, not for me as there are signs posted everywhere that there is NO SMOKING on the premises allowed. Every night, there is a car that illegally blocks the fire lane which has clear signage stating it is a fire lane. In case of an emergency, that would be a major lawsuit/liability for obvious reasons. Since mid July, there has been an increase in individuals who don't live in the complex, walking in and out with no business being there. It has multiple residents feeling unsafe. What was once a nice, safe, quiet place for families has turned into a disgusting apartment complex (littered trash) with frequent obnoxious and loud parties topped with weed/cigarette smoke. What's worse is that if you report these issues, they are ignored or they retaliate against you for speaking up. Is this the type of behavior/business practices that Crystal Property Management stands behind and for? read more

I have been renting from Crystal Property Management for 10 years. Please read this review, I don't want anyone else being scammed the way they scammed me and my neighbors. I will save you time by keeping it to a short bullet note documentation.. -raising rent and charging extra fees during Covid moratorium -landlord shows up unannounced, and they never give a 24-hour notice -Landlord will look for any excuse to come into your house during surprise visits (can I use the bathroom? can I check your smoke alarm? let me see how you decorated, etc etc etc) - I have seen over 7 families move out of my building. None of them got their deposit back. CPM will do anything to keep your deposit. they will even lie and say they already gave it to you in cash. -CPM often avoids fulfilling maintenance orders- regardless of how serious. A tenant was trapped inside when her doorknob broke (she was on the second level and there is only one door) CPM refused to send anyone to help her. She had to call neighbors for help. -Landlord is always looking for ways to make more money off tenants. he gets creative and pushy, so stand your ground and say no. -CPM makes illegal and untrue alterations to ledgers and contracts. read more

** MOVE OUT UPDATE ** I was so happy to move out from this place and not having to deal with their bottom-line management anymore. My security deposit was $1600 and when doing the walk-around and exchanging info, the manager and I noticed Crystal's record reflected $1000. She made copies of the proof of payment I had and forwarded this to the corporate office. I was unpleasantly surprised to receive my refund after three weeks not only without receipts to support their charges (they deducted a total of $300, but half of it was for cleaning fees for a 2bd apartment). I was also very upset to read they calculated based on a security deposit of $1000, despite me proving I paid $600 more. I reached out to the office by email yesterday night and then by phone this morning. I had to call back a second time to get the supervisor on the phone. She was NOT apologetic at all about the oversight and acted very cynically about the whole thing, as if withholding money from your security deposit was no big thing. Very poor customer service. The building had a questionable manager before and I was made aware by an old neighbor (who moved out of the building) this former-manager was taking money from the tenants, by not reporting it to the corporate office and also making cash deals for parking spots under the table. These all happened under their noses for months and when I asked the new manager, she said she didn't know anything about it and that the corporate office didn't share what the situation was when they assigned her to that property. I have received a call back from the supervisor to let me know their refunds department is working on this and that I could cash the $700 check I received while waiting for the portion that was still owed to me. Again, not even a single "sorry for the inconveniences". She also said that the refunds department will call me back. I said I couldn't take that indication over the phone and requested the supervisor for all communications -including this regarding the check-, to be in written, which she seemed reluctant to. The supervisor sounded very careful not to agree to this, despite my repeated requests during the call and said I would get "either" a call or an email from the refunds department. Zero reassurance. I am looking forward to hear from them in the next 2 days, as I have requested, and receive not only the portion of my security deposit they still owe me (even after 21 days) but also copies of the invoices, receipts and other proof of payment to vendors to justify I was charged fairly. These should have also been provided upfront and and without me asking, as part of my rights as a tenant. read more

I love Crystal Property Management, it is the best! Claudia provides great service when I moved out, I didnt have to worry about my refund. I moved out since I had to relocate for work purposes. I highly recommend this company. Very easy to work with! Clean buildings and amazing staff! Thank you Claudia read more

This property management company does not know how to return calls or emails. It's horrible business practice and rude. I have been trying to reach Jake Cejka for a few days now regarding a very important matter and he has not even had the decency to return any of my calls or emails. All I'm trying to do is pay what I owe, and you would think that would be important. Very unprofessional! read more

This review is for my previous apartment managers Teresa and Henry. They're the best managers Amber Court has had. They deal with your concerns and issues in a professional and prompt manner and are very kind hearted people who want the best for their tenants and the building. They're always going above and beyond with cleaning surrounding areas and making sure everyone is getting treatment for pest control. As for the apartment yes they're are water issues but that is not the managers faults. We will miss you indefinitely Mrs Teresa you are the BEST! Xoxo, APT#20 read more

The property manager Bianca responded quickly to resolve the leak we had in our apartment. She returned all calls promptly and stayed on top of the situation until the problem was fixed. Thank you. read more

I have been living at Melody Gardens in Inglewood for more than 5 years and 3 managers. I have always been happy to call Melody Gardens home. My experiences with both the company and the managers has been very good. Though each manager has their own style, I can honestly say that they have been not only professional but also very kind. The current manager, J. Lewis does a great job keeping the place clean and making sure maintenance requests are attended to as soon as possible. He is resourceful and always has a great attitude. No communal living experience is perfect, but when small issues arise, they are handled quickly. I feel safe here and have even recommended several people who have also been able to call Melody Gardens home. I wrote this review because as a business person, I am very happy to share positive experiences about other businesses as my way of paying it forward. I am still happy to call Melody Gardens home and I have always been treated with the utmost respect. For that I am truly grateful and wanted to make it known with this review. Thank you Crystal Property Management! read more

Personally I am very satisfied with this management company. Up until about a little over 6 months ago, we were being managed by Swami International. The service with Swami is very bad to say the least with regards to maintenance in the apartments. However the change to Crystal was the greatest improvement that we could've experienced. They are very attentive. While some of the maintenance can be "piece mealed", at least they are actually doing the job(s). So far my husband and I are very happy with the attention we have been receiving from Crystal. read more

One star is very generous for this company and management Nothing is possible to determine this read more

This company is the gem of Torrance. The property managers are always available to address my requests, even late at night---sorry guys! I have dealt with several property managers in the past 10 years and it truly is hard to come by a staff that is this friendly and attentive. You can tell that they really care about their customers. Thank you Crystal Property Management! read more