Recently moved to Austin, found ourselves in a pickle. We didn't know we got to fill our gas tank…read more Cold front coming in. We hadn't signed up with a new propane company yet, decided that the company that's going to be able to get us out of this pickle fastest is the one we're going to continue working with. I called O'Brien, a guy called Brian answered. He was very nice, it was Wednesday, he said he was going to try to pull it off by Saturday even though it's an extremely busy time and they are backed up. He said he was even gonna try to pull it up earlier. He was going to confirm and get back to me. Which we really appreciated. I called back yesterday to tell them that even if they can't do earlier, we want to confirm Saturday. I called Carl answers. I asked Carl just to confirm they're coming Saturday. Carl said OK. I called the next day because I never got a confirmation. Carl says that he told me if he doesn't call back it's confirmed. Carl never said that. Carl was also pretty abrasive on the phone and he was in a hurry to get off the phone. It almost felt Carl was saying hey this is all I got for you you're gonna have to do what I say if you want gas. I didn't like it. I felt like he thought I had to deal with an abrasive demeanor because I had no other choice. Nope.... I ended up calling Bubba's propane.. they were professional and they're coming the same day. The owner of the company said that his policy is that no home goes without heat and water and all that. We're going to continue working with Bubba forever. you tell me if that decision was good or not. Brian gets 3 stars Carl gets zero

Let me tell you about Cleveland. No, not the coveted vacation destination in northern Ohio -…read moreCleveland the man. More specifically, a man of the cloth. ... and the cloth I'm talking about is none other than the guild of liquid propane (and of course liquid propane accessories). Cleveland runs O'Brien Propane. I've known Cleveland for about 3 years now. And he's saved my ass about 3 times. Most recently was last week. We had a plumber running a new line from the tank to the house and broke the POL valve and asked me to let the propane man know. Cleveland's schedule was slammed for the next week and couldn't make it out. I put him on speaker with the plumber to figure out what was going on and he smelled (figuratively) something funny. He told the plumber to stop what he was doing. Cleveland dropped everything and got here in 5 minutes. Come to find out, the plumber set up the system to send high-pressure propane (175 psi) into the house when it required about 0.5 psi. From what I understand that could've dumped the 250 gal tank into our house in minutes. The conversation got spicy. Cleveland's tech came in the next morning (on his day off) and spent 4 hours overhauling the system. The plumber owned his mistake. And showed up the next day to shadow the tech to learn how to do it right. Another disaster avoided. And all thanks to Cleveland and his crew. The last time he bailed me out was during Icepocolypse when they were working around the clock and late late into the night to get people in need propane to stay warm. No one from any other company has taken better care of me as a client. He's funny as all hell. Always has a giant smile on his face and you can tell his family (and his employees families) mean the world to him. There's a lot I admire about this man. If you live in Southwest Austin or Dripping Springs and are on propane, I promise no one will take care of you better.

My first experience with HoT Propane was disappointing. The office lady was pleasant and easy to…read morecommunicate with. I ordered 100 gallons and confirmation and an approximate date for delivery. Everything was fine until I got the bill. Instead of the 100 gallons ordered, they delivered 240 gallons. My bill went from $290. to $696. I called to ask what happened and was told, "The driver got a little carried away". I had a reason for not wanting a full tank at the moment but told her I would pay the bill since I received the gas, I requested some discount for the extra 140 gallons which I thought was a reasonable request. The response was a $12 discount on the $406. dollar error. I guess that's better than nothing, but disappointing. I passed on the "offer" and paid the full amount, but will find it difficult to recommend them to friends and neighbors.

We have been using this propane company since the last electrical blackout--we could not get their…read morecompetition to bring us propane , but promised every day they would. We happened to see Garnett's propane truck n the neighborhood (after 15 days without propane) and my husband asked if they could bring us some. The driver said to call the office, and he would be glad to---they brought us propane the very next day. We have been using them ever since --very satisfied with their service.

CUSTOMER BEWARE!!! Terry Garnetts is an awful, predatory company. I disputed a credit card charge I…read moredidn't authorize and they reached out the multiple parties that had nothing to do with the business relationship btwn me and them, and tried to destroy my recent real estate transaction! See emails below. I had to cancel the dispute to placate my buyer. This is after the threatened to go pump out the whole tank, before the card company could investigate. --------------------------- You win. You have made my buyer believe that there is a legal dispute on that property, when all I did was challenge a credit card charge that I DID NOT authorize. TERGGY GARNETT's is a HORRIBLE company and I will tell everyone I know how awful and predatory your company can be. On Jun 2, 2025, at 2:04 PM, wrote: Good morning L and D, I have copied K on this email so that she is aware, but I do not wish to interact with her again. If you are not the proper contact, please point me to the correct representative with Terry Garnetts (other than K) and copy this communication to them. K has contacted the new owner of the house, my real estate agents, the buyer's real estate agent, and been incredibly rude and threatening to all of them. Each time I have spoken to her, and in the email, below, she insists that I am "confused". I am not confused. I do not wish to interact with her again. I challenged the charge to my credit card for several, in my opinion, legitimate reasons. I just got off the phone with the credit card company and they said the dispute resolution process is not completed and this "dispute is not final". They also told me that their recommendation is to allow the dispute to resolve prior to any exchange of goods or services. Let me say it again, you do not have my permission to enter the property at . I cannot give you permission to enter that premises, because I do not own it anymore. Unless the new owner gives you permission you would be trespassing, which is illegal. To take the propane, which you may or may not end up receiving payment for once the banks investigate the dispute, would be theft, which is also illegal. To the matter of the dispute itself, and why I disputed the charge. First, I do not believe that Terry Garnetts delivered 370 gallons of propane to my tank in May. In February, I chose a DIFFERENT propane company who had already FILLED my tank since your people were on my property in January, because your people left my tank empty after the regulator failure and repair in January. First, I do not believe that Terry Garnetts delivered 370 gallons of propane to my tank in May. In February, I chose a DIFFERENT propane company who had already FILLED my tank since your people were on my property in January, because your people left my tank empty after the regulator failure and repair in January. To recap, in January, you delivered propane to me and Since it was the first time, your techs did a full safety inspection, they said all was fine and filled the tank. They left the valve on the tank closed so i had no heat, hot water or ability to cook. After that was resolved, the regulator on top of the tank failed spectacularly, blowing out the propane lines to my generator and filling one bedroom with propane. The fire department sniffed over 1,000 ppm of gas when they came. You replaced the regulator and I paid to dig up and repair the gas line to the generator. Then you left my tank empty in winter. Unhappy with the quality of your services, I called and cancelled my services with you and had my propane tank filled by an alternate company. You showed up in May, claiming to have filled 370 gallons into a 500 gallon tank, which companies will only fill to 80%, or 400 gallons, to allow for expansion. I had not needed propane from the time I bought that house in May 2024, until I called and asked you to fill it in January 2025. In March, before I moved out, it was showing between 75-80% full. Terry Garnetts and other propane companies have all told me that they only fill tanks to 80% to allow for expansion. For the reasons I have laid out, here, I don't believe that you delivered that amount, if you delivered any, to my tank. Secondly, I dispute it, because I did not authorize you to change my credit card for this, even if I had agreed that you delivered it and I had a responsibility to pay I (which I dispute). It goes on but there is a character count in reviews- BEWARE!

A very professional team installed a propane tank performed a leak check and had the new system up…read moreand running with no surprises. You can relax and let the professionals set you up.

Great service and friendy staff. Been customer for 13 years and see no reason to change. Nice…read moreequipment as well. Needed refill before recent cold event and they were here at 8PM to make sure I was taken care of.

For 20-plus years, Action Propane has filled our 500-gallon propane tank on a regular basis. We…read morenever ran low and took advantage of the "keep full pricing". The driver learned our difficult driveway and the best way to approach the tank without walking through our native garden. The office staff has always been friendly and helpful. We have since sold that home, but I wanted to thank Action Propane and hopefully encourage others to give them a try.

The staff at Action Propane really know their propane and propane accessories! An added novelty is…read morethe hand-written two-part receipt from a receipt register from another era. Great, local company to support with your business.

it was sweltering hot and we needed to get some propane. When we pulled in here we were attended to…read moreimmediately. the man attending to us helped us back and turn and situate our rig. he brought out a wheel chock to keep us from rolling while he put in the propane. When he began to put in the propane, he noticed a hose that did not look right so immediately got some soapy water and sprayed that connection. Sure enough the hose needed to be replaced. no problem. He retrieved the hose, installed it tested it again, and we were on our way. Oh BTW, inside the receptionist-business manager was as pleasant as she could be with the constant smile and bright eyes toward discussions with my wife and me. If you need propane and you're in the area, this is the place to get it. Or if you need a Propane kind of repair, this is your neighborhood stop..

From the owner: An Energy Partner in Your Community…read more Star Tex Propane is Central Texas' trusted propane supplier, offering reliable and affordable propane solutions for residential, commercial, and fleet needs. With over 50 years of experience, they provide efficient delivery, tank monitoring, and a range of propane appliances. Committed to safety and customer satisfaction, Star Tex Propane ensures you never run out of fuel, making them the go-to choice for propane services in the region Call us today for a free quote for all your propane needs.

They did a very great job. My stove was acting up. I thought I was out of Propane. they came out…read more My propane was fine, but I needed a new stove so I went and bought a new one. They were great very Affordable.

I am a Marine Vet. Not that I expect better service as such. Nevertheless, I would hope that as a…read moreMarine who has served Our Country and dedicated allegiance to same, that my review for 4-T propane would serve as a warning to customers and potential customers. This propane company will charge you a minimum of $320 plus your time off from work. For me this is $820. They will not give you an estimated time of deliver. After speaking with multiple 4-T representatives I've come away with the thought that their pockets are lined with money and that they don't care about their customers. In fact, just a few minutes ago I was told by one of their reps that they would come to my home and take their propane tank. WOW! The gall to threaten a customer. I do NOT recommend 4-T propane. And I will have them take their tank off my property ASAP. Be fair warned my friends.

Three years ago we bought a home in Heritage Hill Country, it had a RH Peterson gas log. about two…read moreweeks ago it started to act up (the lighting process was not what we had been experiencing in the past) we d found out that Hill Country Propane was the distributer for our gas log. we call them, Chris came out and addressed the issues, based upon what we said the made some adjustments said if the issue presists call them, it did, Eric came out, we provided additional information, he spent almost an hour and identified the issue, a the valve was stuck open, the made some adjustment, said if the issue come back, call and they will replace the valve. when we asked what we owed, both Chris and Eric said NOTHING, since they installed it, adjustments are free. What GREAT CUSTOMER SERVICE. THEY DESERVE OUR BUSINESS AND YOU NEED TO PATRONIZE THEM - Michael & Regina Wallace

Great service and open when you need them. Cost is reasonable and the drive though process is…read moreefficient.

We used Wimberley (Hill Country) Hydro Gas for years. We should have switched sooner. The people on…read morethe phone in the office have such a terrible attitude. Those women are so unskilled in customer service. They are rude, act entitled, throw shade and sound like they are inconvenienced to serve you. We should have left them sooner, so many better options.

I came here to refill several of my propane tanks that were just hanging around luring me into…read morestarting to cook with them only to run out halfway through a steak. I was free one afternoon so I texted all my local amigos where I should take them. I didn't want to exchange as the tanks were great and I'm cheap. Immediately three said "Wimberley Hydro." Those three usually wouldn't agree on anything so that was a good sign. I arrived clueless and they immediately were attentive, helpful, and nice. Quickly filled up the collection of tanks. While there I noticed they have a lot of propane products that almost hit my envy gene. The place was well kept up, clean, organized and definitely a shop to work on propane needs. That gave me the impression of a lively business that cared. Even at my age, I have this 3 year old wide eyed awe of something novel or new. Out back were lined up the usual assortment of large white tanks just waiting for a new home so they could retire as a BBQ pit after years of service. But next to them was this amazing and simple thing. Who would have thought? GREEN propane tanks. Holy cow. I just saw the first non-black Ford Model T! No way will my next tank at home be this big white blob out back. In fact, maybe it's time to retire mine into a BBQ pit and order a new GREEN one from Wimberley Hydro....