Our landlord was selling our current apartment and we were tired of renting. We had gone through…read moretwo companies that offered mortgages and had been doing business for well over ten years with. Don't ask because I won't tell you which companies due to the day and age we live in. But one went through the quick approval process for the mortgage and said sorry but you don't qualify due to the minimum credit score required for your application. I knew this wasn't true so I said ok fine. Talked to the next company that we liked and after about 3 weeks they denied us through an email not even a call. Next we had a family member advise us to call KIM RIDDELL AND REGENCY MORTGAGE. Kim Riddell told us up front that we might not qualify but we at least will know what is wrong and I meaning Kim would tell us what to do to fix it and about how long before it gets fixed. We started the process and were denied; my wife and I of course got depressed. But Kim said don't worry that was the automated we are not done yet. At this point as she says "she rolled up her sleeves" started to dig into why I was denied. She found out the reason I was denied we went through a few weeks of calls, and emails. Paperwork requests signatures explanations of what was happening next etc. After we gave Kim the paperwork she requested in an timely manner we were preapproved. You heard me after being denied twice recently and as many as about 4 to 5 times over the course of 5 years Kim got us pre-approved. But the hard work wasn't done and everytime I mean everytime we had an question via cell phone or email kim called us back in an very timely manner. We eventually found the house of our dreams went through more paperwork and closed late last month. ALL BECAUSE OF THE HARD WORK KIM RIDDELL and the fact she said no if you are going to deny these people I want to know why. If I can ever do business with Kim I would in a heartbeat. Again Kim we appreciate what you did for our family. http://www.regencymtg.com/planners/list/kim-riddell/ Sincerely J and J

I worked with Andrea Baldwin out of Regency's Bedford NH office. I met Andrea at an open house in…read moreearly March 2018 when I was just a curious possible first time home buyer. Andrea instantly made me feel comfortable with her witty sense of humor. Andrea was also knowledgeable and explained the many options for first time home buyers. I left the open house with just her card that day. I kept up with the search for several more weeks until I knew I needed to jump off the ledge and into home ownership for the first time and soon. During the search I met several loan officers/brokers with various mortgage lenders at a lot of the open houses but none of them made me feel as at ease as Andrea did. As a single woman and first time home buyer, having that "at ease" feeling throughout the entire daunting process was an absolute MUST. No question, text, email or phone call went unanswered. There were quite a few nights that Andrea was on the phone with me nearing midnight to go over estimated closing sheets for perspective properties. Even after the million and one questions that I'm sure I asked more than once, Andrea still kept her sense of humor with me, thus putting me even more at ease. I recently closed on a property and Andrea stuck with me every step of the way. Every person I've encountered within Regency thus far has been extremely patient, helpful, knowledgeable, professional and simply awesome.

Refinanced my mortgage: 1) Urgently asked me to upload…read moredocuments 2 times while I was traveling on business after I had already provided the info. 2) Morgage person didn't bother to show up for the closing. 3) The person at the RMS office kept me waiting for a half hour past the closing appointment time while he sat in the restroom reading the newspaper. 4) They sold my info so I received countless solicitations despite me indicating in writing not to do so. 5) They sold my Mortgage to Penny Mac almost immediately after closing yet continued to send me mail as if I was a customer.

Jason Lavallee is all around, the best mortgage lender you will ever find. This guy dug us out of…read morea really bad situation with our bank where they dropped the ball and left us hanging weeks before we were to close on our new home. We felt helpless and weren't sure how we were going to get out of this mess. Our realtor Denise Rice (who is also amazing) introduced us to Jason and I can't say enough about Jason. He got to work for us right away and expedited the whole process personally so we could close on time, all in a matter of a couple of weeks. Jason is professional and courteous, explained everything on our level, and kept the lines of communication going throughout the entire process. It's hard to find someone these days with all of his qualifications. He turned the bad experience with our bank into a happy and positive outcome, adding extra surprises that we were not expecting! I would recommend him on all levels!!!

Best experience working with a Mortgage Company in purchasing a home EVER! Rafael and Lisa…read moreDiaz-Alvarez and Joanne Kinnear are Oustanding! They made the whole process of Home Buying/Mortgage go smoothly. They were fast in responding the questions, often on weekend and late nights. A1 TOP SERVICE!!!

My husband and I purchased our very first home and closed in June and we could not be happier with…read moreRafael, Lisa and Joanne!! . They went above and beyond with excellent service and always a quick reply. Buying a house during a pandemic is definitely challenging but they made it as best as possible during these challenging times. I highly recommend team Diaz and we use them again!!

Lynne Haney and the rest of the RMS team consistently provide the very best service, and I trust…read morethem completely with my clients. Lynne does an exceptional job guiding borrowers through the loan process and communicates clearly with me to assure that everyone is up to date at all times. I know I can count on her to keep everything on track and to stay focused on the ultimate objective. Lynne and RMS consistently exceed my expectations and I highly recommend them to my peers. Ron Talon RE/MAX Bayside, Meredith NH

I'm a Realtor with Coldwell Banker in Bedford NH. I just attended a class, Airbnb, Investment…read moreProperties and More. I have to tell you Brian was captivating, knowledgeable, and has a passion for his job!!! This man has GRIT, a true motivator for sure! Thank you once again Brian, you bring so much to the table! Patty Longo

Great service!! Fast loan commitment and smooth closing!! Highly recommend Brian Makris if you are…read morelooking to buy or refinance a home!

Do not have an account with them. but went to cash a check that they are the issue bank of for a…read moretree side job my fiancé did and they were the rudest unprofessional people ever. would not let us cash the check because it was over $1000. I've never heard of this especially when the check is from there bank.

Love working with St Mary's Bank! Have worked with Edina Pajazetovic on several loans and the…read moreprocess goes perfect! Highly recommended

I have been a member for almost 20 years. They were similar to other credit unions I have been a…read moremember when I first opened an account. I only had savings and checking, never a loan. There interest rates are pathetic, one 10th those of a bank. Other credit union offer better rates. They offer less and less and are more like a traditional bank. Fees appear out of nowhere. Customer Service is nonexistent. Debit card stops working for no apparent reason, HOURS spend in person and the best they can say is "we don't know, we assure you this will not happen again" and yet it does. The pick the most god awful apps. You even need an app to do in person banking. I will take a day off from work just to switch all my automatic withdrawals. Pick a different credit union.

Behind the times. Shocked they don't yet offer in branch debit card printing for their members…read more It's extremely inconvenient to have to wait 7-10 business days anytime someone needs a new card. Then to be told it's a $75.00 fee to expedite the card which would only speed the process up by a day or two. Weird because they used to be able to overnight them and waive the fee based on the circumstance. Unfortunately, the service has gone downhill. Luckily there are plenty of other credit unions that DO offer in branch debit cards that we will be moving over to.