I actually went out of my way to download yelp just to write a review for this place. I don't think in all my life I have ever witnessed such discourteous unprofessionalism, and the truth is I never even made it past reception.
I was really unfamiliar with the area and had given myself plenty of time incase I ran into any problems. Unfortunately, my GPS gave me the runaround with the street names and closed that extra window of time dramatically, so I did what I thought was normal and called the place to ask them for specific directions and that tell them that there is a small chance I may about five minutes late. The receptionist must have been having a horrible day and decided I was going to be the person she took her frustrations out on, and when I asked her for a familiar landmark or something they were close to, she told me she wasn't from the area and doesn't know landmarks and was "asking the wrong person". After literally arguing with the receptionist to the point where she said she had other patients and hung up on me, I finally found the place. I walked into the room I was supposed to go to, and asked another receptionist where I was supposed to go and she actually did not even speak English and had to ask someone else who was working there what saying - really didn't know how to take that one. I finally found where I was supposed to go, and the second I walked into the room - exactly five minutes late - the first words out of the receptionist I had spoken to on the phones mouth were - "sir you're five minutes late I can take you on December 3rd or you can leave because your appointment was given away".... I asked her if she was joking and she said no, I said I was only five minutes late and it was because of the horrible "directions" she gave me until she hung up on me, and she said "sir that is your problem and not mine the doctor will not see you today".
Fair to say I had a couple harsh words to say before I walked out of there completely mindf**ked over the events that had just taken place. After some reflection, although I have no idea what the doctors are like, it's probably for the best I did not let these people get anywhere near my spine, because if the front desk was any reflection of what goes on behind those glass doors, it's clear these people do not care about their patients in the least. I had this appointment booked for 4 weeks, and because I was five minutes late I was bumped and then insulted.
Go nowhere near this place if you have any respect for yourself and your body.
Unprofessionalism at its finest.
One star is more than you deserve. Consider it a merit for managing to exist as long as you have.
See you never again! read more