Canadian Orthotics made these orthotics…read moreinfor@canadianorthotics.com (905)669-5655

I have been to this clinic and ordered multiples shoes, stocking and soles for myself and my…read morefamily. This clinic would be much better if they had a different receptionist. Mary is very difficult to deal with. She has no concept of customer service and problem solving. If you get shoes/soles here and ask for the same estimate a year later to get pre-approval from your new insurance, she will not send it to you or let you talk to the Chiropodist, Eddie. After 3 weeks of follow-ups, she will still say pay for an appointment and see the Chiropodist in-person to get the same estimate you got before. No consideration your time or mobility constraints , just wants the money for the appointment at every opportunity.

highly unprofessional, Steven was late with the initial appointment, he was also late when he…read moredelivered the orthotics. After wearing them for a week my heel devolped a new pain. I contacted him about a repair and we scheduled a pick up which he was also late to. In the mean time he was supposed to bring me compression socks that I had to remind him about three times. Finally when he dropped off the repaired orthotics and single pair of compression socks which I ordered two of, he showed up 20 minutes early. I was not yet home so he decided to leave them in the lobby, which would have been fine if he dropped them off in the correct building. Luckily it was just the neighboring building but it was just one inconsistency after another. Hopefully the repair worked because I really don't want to set up another appointment with them. If they're going to offer an in home service they need to respect the time of the appoitment as some people work from home.

While attempting to make an appointment, I was promised a call back once the referral was received…read more They got my referral but did not call back. I then left two or three voicemails and my call was not returned. Finally, I called and reached the person; she was extremely argumentative and justified. I asked for the supervisor and was promised she would call the following day. As you have probably guessed, the supervisor did not call. When the supervisor finally did call, she was defensive, told me how many emergencies she has to handle, that she needs to start work at 7 am, and how she could not possibly return all of her calls. Clearly the receptionist's attitude is a reflection of the culture at the school. I would have expected some amount of compassion or concern for patient care.

This is a training hospital/chiropody clinic, and the students do a good job even though they are…read morelearning. They took time to see me and do extensive testing, although when it gets close to lunch time they pretty much push you out the door. Also, I had received approval from my insurance to make my orthotics and was told to fax the letter to the front desk managers at the clinic, and it was my understanding that once they orthotics were ready they would contact me. However, I did not here from them for over a month, and because I was busy at work, it took me some to reach out to them. They indicated that I would have to come in, pay a deposit, and then they sent to be made and give me the paperwork for my insurance, which no one told me from the beginning. I could have saved up for the deposit because I am on a limited income, but now I have to be in pain longer because they didn't care to communicate with me. Even though their orthotics are somewhat cheaper than other places, I think I am going to have to go to a different company that is more reliable. It's a shame.

You may be taking me for somebody else or your files are not up to date. I do keep record of…read moreeverything, including the long thread of text messages I exchanged with the clinic.

From the owner: Pro Balance specializes in the clinical assessment of feet and manufacturing of custom-made…read moreorthotics in the GTA. Our process includes free virtual biomechanical exams, gait analysis and 3D scans of your feet and shoes. We are accepted by all extended health benefits providers and can also arrange a Doctor's Prescription as per policy requirements. Your custom insoles are personally delivered by our Certified Pedorthist who can do on-site adjustments to the orthotic if required. Our accredited laboratory utilizes the newest in sophisticated German Orthotic Engineering and 3D scanning technology. Get the latest in cutting edge orthotic design and feel the difference with Orthotics by Pro Balance.