Michael Matthews was wonderful. I purchased a used 2022 Honda Pilot. He was very helpful, answered…read moreany and all questions I had. Showed me all the features of the car and was very thorough. Super nice guy to deal with. Made the process of buying a car smooth and enjoyable!

So..... 2nd time something went missing from my car during a service call. Also, have issue with…read morethings not put back as they were. Took my car in for oil change, regular maintenance, etc. Tech had to replace the SD card and something that was behind the glove compartment. In the pocket where the SD card is I have/had a couple pens, a little notebook, couple papers, small lotion and lip gloss. In the arm rest I had my phone charger. Attached and kinda glued to the inside of the glove compartment was my trash bag. Tech removed the charger and it ended up on the passenger floor. The trash bag was torn/removed from the glove compartment and left like that. He removed everything from the SD card spot and put everything back except the lip gloss, which is nowhere to be found. So this is the 2nd time an item went missing from my car during a service call. A big gripe: why don't they put things back the way they were after pulling things apart? It's not hard to put the charger back where it was, put the trash bag back on the glove compartment door like it was, and put everything back in the SD card spot. Why do they pull things apart and just leave them like that? Again, it's not the missing lip gloss (which was new and I paid $6 for) which is the main reason for this post - it's the principle. Once more, an item is missing from my car. Thought I would be a customer for life, and indicated that to them, as they treated me great when I bought the vehicle in 2024. Apparently the techs, though, are different. Last year an item got stolen - yes, stolen. It wasn't "misplaced" or "it just disappeared" as they indicated. "Misplaced" means it's somewhere" to be found. And nothing just "disappears" without it being taken. And this year another item isn't able to be found. I'm sure the tech had no use for lip gloss and I'm not saying he took it, but where did it go? Searched the car - every crack and crevice - and it's not there. $6 is a ridiculous price to pay for lip gloss anyway, but such is the economy today, so having to spend another $6 to replace it is just aggravating. Plus, whatever was done to fix that SD card issue wasn't fixed. So now I have to take it back again to hopefully get it fixed. Don't they test this stuff to make sure it's actually fixed???

Finally had to kill this deal after they held my $23,000 and my mr2, 9 days, and were too cheap or…read morestupid to ship the car. I paid 1000 for shipping.. I bought one with Net Motorcars in Addison, IL. Bought and shipped in 30 hours. THAT is a car dealer!!! Oh yes, Manager Corey thought he would punish me by sending my refund check by snail mail, after I wired it to him...He was not sharp enough to check....THAT IM RICH BITCH

Pushy service department and they constantly try and up sell. Service manager is rude and…read morecondescending.

Was very impressed with the friendliness and team approach to Heinrich's Sales, Fianance & Service…read more We all know buying or leasing a car is rarely a fun experience but will say the skill of all parties, especially Catherine, who is young and smart is very wise and skilled in this business. Maybe due to being owners daughter but maybe just because she's just a sharp young lady, which truly is the later. Anyway, I recommend the dealership and will bet you will too.

They never add points to our profile. And they don't care when you tell them the points don't show…read moreup. Their service department is soooo slow. Everything is at least an hour and a half wait. Even a simple inspection. Leon is pretty awesome and I hope he goes to a better dealership.

Was sold my first car by Darien and he was very understanding of the situation and showed me all…read morethe features the car had to offer! Would definitely recommend this dealership!

There comes a time when you just find it agonizing to take your car to the dealer for a repair…read more.... well it happened to me and just let me tell you that Cassandra, one of the service advisors, was one of the most understanding, helpful and friendly persons that made my whole experience with the dealership service department totally different from what I had experienced in the past with other dealerships... It was a refreshing experience...

Went for an oil change and inspection! I was in and out in less than an hour, the service was…read morephenomenal. I've found my new spot for car service! Thank you!

Vehicle towed to the shop on Sunday and drove home Monday afternoon reasonable labor rate and new…read morepart installed w one year warranty on part. Awesome service.

No one likes going to the car dealership for an issue with their vehicle, and I'm naturally just a…read morelittle more anxious than the average person, so I was sweating on the way here! A while back, the battery for my clicker to lock and unlock my door died, so I was manually locking and unlocking my doors the old school way, no big deal. But, recently, I had an issue with the manual lock where it would no longer unlock with the key. I needed to call roadside assistance to get in my car. That same day, I booked an appointment at West Herr Toyota in Williamsville for the following week. (The event happened on a Friday, and I got a Tuesday appointment!) I went online and they had an appointment that was after work hours that fit perfectly into my schedule. I arrived early to my appointment and Doug started on my car immediately. Timing here is important... I pulled up at 6:33pm for my 6:40pm appointment. My car was done and I was cashed out by 6:41pm!!! Now, of course not every appointment for your car is going to be as seamless as this, but Doug knew what he was doing! He fixed my door lock and put new batteries in my clicker and it was only $8.65 for the service and only 8 minutes of my evening. I was thoroughly impressed with the the friendly service, timeliness and cost. The woman who checked me in for my appointment was kind and the woman who cashed me out was equally as sweet. This team was amazing. I highly recommend this service department!

When you're trading in your Tacoma for a Rav4, excellent service…read more As soon as you need to cancel the warranty on your total loss, ain't nobody here jumping to talk to you anymore. 3 weeks of leaving voicemails, getting transferred to people who don't exist, and apparently having my name run over to finance on a sticky note ! I loooooooove paying for a car that doesn't effing exist anymore. Shame. Not spending any more money here now, sorry bout that. Edit: also they tried charging me $500+ for brake work on a car they sold me less than a year prior. Wtf? But if you ARE buying a vehicle here- go to Timothy Hartnett. He's cool! Really saved me with an even trade that got me into a car which suited my needs much better. He cared that I was a commuting student and cut me a deal unlike any other salesman would!