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Pinklab

4.2 (5 reviews)
ModerateEyelash Service
Closed • 10:00 am - 6:00 pm

By appointment only

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7 years ago

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The Lash Lounge

The Lash Lounge

(24 reviews)

AVOID THIS PLACE AT ALL COSTS. Buyer beware of the owner of this establishment. She was,…read moreunfortunately, one of the most unprofessional individuals I have encountered in a business setting--rude, erratic, and unnecessarily focused on my personal life. While I initially intended to write this review solely regarding the service not functioning as expected, the far more concerning issue has been the manner in which the owner communicates with clients. To be succinct, I went in for a brow lamination that did not hold or work at all (photos for reference). When I reached out to address the issue, a front desk employee called me and explained she was texting with the manager and she told me that they would offer only a redo, not a refund. This concerned me because during my appointment, my technician had made it clear that it would be unsafe to perform another lash lamination any sooner than six weeks. To be sure, I consulted two other lamination providers in Westchester, who also expressed concern and stated that redoing a lamination later could potentially cause breakage or other damage. I for obvious reasons, do not feel comfortable returning to the establishment for a redo given their history. When the owner called me, I explained that since I did not receive the service outcome I paid for, I would be filing a chargeback with my credit card company and submitting a complaint to the BBB, both standard consumer rights when a service does not work as expected. When she scoffed at me, I explained I had a background in law and do know my rights. I communicated this calmly, without raising my voice, insulting her, or making personal remarks. My decision was made, I was certainly not looking for a refund anymore. The owner interpreted this as me "threatening" her, and the conversation took an unexpected turn. She began asking about my personal life, including where I went to college and whether I work from home, questions that felt irrelevant to the service issue. She made comments about my school being "a party school" and suggested she hoped my company was "okay with me taking time off to speak with her and not digging into my per diem," even though the call lasted only about eight minutes. We went from speaking about a service issue to digging into my personal life and finding areas to insult. She told me my tone "was disgusting", that I am petty, and trying to "pull every trick". These remarks felt inappropriate and, in my opinion, crossed into personal territory that had nothing to do with the service at hand. I was surprised by this, as I did not insult her personally, nor did I comment on her personal life (or ask where she was educated?). I was firm because I was upset that the service I paid for did not work, but I remained respectful. The call ultimately ended with her telling me to "do whatever the hell you want" and hanging up on me. As a business partner myself, I found this interaction extremely unprofessional. Disagreements happen, but how they are handled matters. I would never raise my voice at a customer, make personal remarks about their background or employment, question them on their education, or become emotional during a discussion about a service issue. That is simply not how professional disputes should be handled. I understand the owner may choose to respond to this review + will likely try to defame my character and make further personal attacks. I am prepared for those. My intention is not to escalate or inflame anything but to provide a factual, detailed account of what occurred. Consumers should be aware of my experience, particularly regarding how service concerns and refund inquiries may be handled by the owner. You may be verbally accosted. She even cited my texts to their messaging service as rude. I will copy below for context. "The brow lamination unfortunately did not work at all and was expensive. I'm calling to try to get a resolution. This is now the second time I've come in for a treatment that's been unsatisfactory, so I would love to find a way to amicably resolve it in a way that doesn't hurt either party. It is within your standard business hours, so it would be great to get a call back on this."

Get into the lashes!!! If you have any doubts, what a nature beautiful look go see my girl Dassha B…read moreat the Dobbs Ferry location. It's an amazing experience and I love this part of my self-care routine. She's a master styles and one of the best!!!

Pinklab - eyelashservice - Updated May 2026

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