Zeke, I truly hope this is not your company because things are about ready to get really ugly on social media for a long time.
I scheduled a move with pink zebra on 11/18/24 with Richard in Columbus, Ga after a in apartment review, quote, and deposit. The original quote with location of Columbus, Ga to Lithia Springs, Ga Thornton Road has disappeared from my email chain ( first hint of fraud) Deposit was $200.00 on my credit card and I will report that as fraud to my credit card company.
I finally settle on address for the move and send an email to that effect on 12/20/24. Of which the office personnel cannot locate on 12/31/24 when I call to confirm with Lashondra/ Raslanda whatever her name was. However she was able to confirm the date of move for 01/02/25. She informed me that dispatch would call me that morning so look for a call between 8-10 am ( James did call at 0914 that am.
James and his crew (Logan,Jacob) arrive in a U haul truck ( great advertising!), I believe they immediately realized the truck was NOT big enough. They tried their best however it became obvious around 2 pm that all of my belongings would not fit. ( I was not privy to any communication between the crew and dispatch during the day). We all proceed to Atlanta leaving an entire room packed but not loaded.
Richard had told me on 11/18/24 that he had proudly been involved in logistics in the military and he would personally be at my apartment for the move, quite the liar and charlatan.
The evening of 01/02/25, with my brother( age 67) and 23 year old daughter assisting the truck was unloaded with the assurance that they would return with another truck tomorrow. We gave James the keys to my nearly empty apartment to load up in the am, he was thinking they would be back to Atlanta by 1pm the next day.
1 pm comes and goes, 3 pm l call the Columbus company to ascertain estimated arrival time at which time the charlatan Richard informs me that my move was completed the night before. I had received a " great deal" 15 hrs at 255 for 7,000 lb ( truck never weighed). I can arrange for an additional move for my remaining items. What a crock of shit!!!!! I am disabled and over 65, who the fuck did he think was going to finish the move? I have never heard of a half move and then so what? Too bad. I hope he never moves anyone ever again and my current mission is to make sure FB is kept informed of this travesty and the ADA,BBB, FMCSA, STB. Supermove.com is an idiot company.
It seems as though you had great intentions with your company but I guess you have a BAD franchisee. I will try to make sure my friends in the military never use your company and have shared your poor reputation with other moving companies I speak to in the future.
Btw James was fired and his last paycheck garnished for his kind heart. What a great reputation you read more