I love Bark & Sparkle! It's so easy to wash & dry your dog. They provide everything you need and…read moreyou don't have to strain your back over a tub at home. Their grooming services are top notch too. Lastly, if you haven't tried their freeze dried beef hearts with your pet you are missing out. They are a high value treat in our house & will get a stubborn Schnauzer back in the house asap

I have never posted a negative review, but after our experience with Bark & Sparkle, I feel other…read morepet owners deserve to know what happened to our dog and how our concerns were handled. We have been customers of this groomer for 10 years. Our dogs were last groomed at the end of June 2026. The day after their grooming appointment, our 10 yr old dog began limping. We took him to an er vet & discovered his foot had been cut during grooming. The wound became infected, and his paw swelled twice its normal size. For the next three weeks, we had to make trips to the vet for wound cleaning & have it bandaged every 3-4 days. The vet prescribed antibiotics and anti-inflammatory meds because of the infection and swelling. In total, we spent more than $500 in vet bills. We contacted Bark & Sparkle to let them know what had happened and simply asked that they please be more careful with our dogs. We were told that they would pay the vet bills and that what happened was a "fireable offense." We specifically Linda Tew, that we were not trying to get anyone fired and that we were not looking for money. We simply wanted them to be aware of what happened. Despite everything, we decided to give them another chance. Our appt was scheduled for today. For the entire time we have been customers, we have always dropped our dogs off at 8:30. This morning, at approximately 8:15, while we were already on our way, I received a call saying that our appointment was at 8:00 a.m. I explained that we were on our way for our usual 8:30 appointment and that we had never dropped our dogs off at 8:00. I was told they could not take our dogs because we were 30 minutes late. I explained that their posted business hours begin at 8:30 and that we have always brought our dogs in at 8:30. I apologized if there had been a scheduling misunderstanding, but asked why they could not accommodate us when we were only about 10 minutes away. I explained the situation to Linda Tew and again said that we had always brought our dogs in at 8:30. She told me they could not take the dogs and that we would have to reschedule. During the conversation, I was also told that they do not groom two large dogs at the same time and that their policy is to take dogs at 8:30 and 11:30 for the groomer. This was confusing to us because we have brought both of our dogs together for years and have always had an 8:30 appt. I acknowledged that we had missed a confirmation text and that was on us. However, I explained that we had never brought our dogs in at 8:00, that their posted hours begin at 8:30, and that we were confused. While I was trying to explain my concerns, Linda told me that I would not let her finish speaking. I told her that I felt the situation was unreasonable, and before I could finish explaining myself, she hung up. We called back, and Linda answered. I told her that I did not appreciate being hung up on and that, given what had happened with our dog during the previous grooming appointment, we were now going to take them up on their offer to cover the veterinary bills. Instead of resolving the situation, she again said that I was interrupting her and that the conversation was not going anywhere. She then hung up on me a second time.At this point, I am extremely disappointed. After nearly 10 years of being loyal customers, never having an issue with being late or missing any apps this is how our concerns were handled. Our dog was injured during a previous grooming appt, resulting in an infection, multiple vet visits, medication, three weeks of treatment, and more than $500 in vet expenses. We still gave the business another opportunity because of the many years we had been customers. Unfortunately, today's experience was the final straw for us. I am sharing this experience so other pet owners can make their own informed decision about where they take their dogs. I personally will never use this business again. Please be careful, ask questions, and make sure you are completely clear on your appointment time and the business's policies before leaving your pets in their care.

My dog has been getting groomed with turner and pooch for over 2 years now! She is amazing with my…read moredog and he absolutely loves her. She will come straight to your front door to pick your dog up and clean and groom your dog in her portable grooming van. If you aren't home to let her in she is willing to set up a way with you for her to pick up the dog in your home while you are not there.

Amazing service, would definitely recommend to anyone looking for a consistent grooming service…read morethey can come back to time and time again! Mikayla was quick to respond to my questions and very helpful explaining the services she offered! Also loved how easy it was to book everything online and then have her show up at my house and groom my pup right there!

Wendi has been our pet groomer for 16 years and we totally love her and would not trust our dog…read morewith anyone else. So when she moved to Dog House, we went with her. I have not been in the facility since Wendi offers curbside drop off. But all I can say is my Teddy came home happy and looking great as usual! Thank you Wendi.

The ladies at the Dog House do a great job taking care of my little Bud!…read more He's a senior with a bad back and they're always extra careful with him. You'll love this groomer!!!

This is the only place I trust my babies to go! Let me repeat. This is the only place I trust my…read morechildren to go. I have a boxer pit mix, named Master Chief, and a pure blue pit named Dutchess. They are both large dogs and considered an "aggressive breed" so It's hard to find groomers that are willing to take them. I also don't like splitting them up and find it hard to get appointments on the same day, but not here. Shaggy Paws is a true blessing. I first started looking for a groomer back in 2017 and was suggested Shaggy Paws by my friend. I have been coming here faithfully since and don't have reason to go anywhere else. The staff are always sweet to both myself and the dogs. I like to think dogs are good judges of character and love that my dogs willingly walk into the back excited to be groomed. I always get "The Works" for the both of them. This includes a blueberry facial, nails, ear, and the choice between two scents. Likely even more that I don't even know about. They always come out smelling amazing, wearing cute bandannas and just looking great. The bandannas never match and they change with the season just like their front decorations. The key is in the detail and I love everything about it.

Brought a seven pound dog to be groomed, charged me full price and only shampooed. Not honorable…read moreowner.

From the appointment making process to the actual visit and to today, following the appointment, as…read moreany pet parent desires, the relief of seeing that your baby is feeling better - my anxiety and stress has eased! Thank you to the team that provided compassionate care for my baby Mila. Thank you Dr. Amy for providing the appropriate treatments, Mila has eaten 3 times since being seen. My kitten has severe dental disease and has had reduced nutritional intake. Everyone I interacted with on the day of her appointment were so caring and supportive. She has a surgery scheduled this month with Broad Street and the visit has been reassuring that she'll be under great care during the operation! Anyone who devotes their life & career to take care of animals deserves their praises. Thank you again Broad Street Vet. Mila and I will see you again soon for her surgery!

I have taken my sweet baby kittens, Shrimp and Grits, to Broad Street Vet Hospital three times now…read moresince I adopted them & I've been really impressed by the service & pricing every time I've visited! Their first visit was for Shrimp & Grits final kitten visit aka their last round of shots plus a little treatment for a nasty ear infection Shrimp was fighting. I believe this visit end up costing around ~$150. I was really pleased with how thoughtful and attentive both the vet and the assistant were with my many questions as a new kitten mom. The second visit was for a minor health issue with Shrimp. The vet gave me very thorough information and treatment for her. I believe this visit cost around ~$200, including urinalysis and other tests. Our most recent visit was for grooming for Grits. I've never had a long haired animal before and I was so thankful for the time Debbie took to explain how I could best maintain his coat and comfort! This visit, with a first time grooming discount, was $35. The receptionists and assistants are always incredibly kind & seem to really love animals. I'll happily be continuing to go to BSHV for my veterinary needs!

I must have driven by this place about 1,000 times until one day DH and I decided to stop in to see…read moreif we could get a quick nail trim for doggo. They happily took us a walk-in. These ladies are great! Lots of dogs getting groomed. There is even a 'play and stay' area for short term doggie day care. All the dogs there looked relaxed and not stressed. The staff was gentle with them. My dog got a quick nail clip with no drama for a reasonable price. We are glad to have them so close by.

I don't recommend this place. Who wants to play the dog sitter lottery & HOPE they send someone who…read morecan handle basic dog care? We have 3 dogs, the sitter was here for 3 days. The first paperwork meeting took awhile. She wrote everything down, asked us to confirm it was right, then asked to have it written out for her again. She mentioned customer complaints about her, but wouldn't share the nature of them when asked. She came across a bit flaky, but not irresponsible, so we proceeded. I had a webcam in the living room which was in plain view. Here are some things that didn't go so well: 1. We asked to have two dogs walked twice a day. Only one dog was walked, three times a day. 2. She visited for 20 minutes max, not the half hour promised. 7-8 minutes for the one-dog walk (her timing was remarkably consistent), not exactly the "exercise" she talked about giving them. The remaining time was prepping meals & meds (pills & pockets), feeding & letting dogs out in the back yard. The dogs didn't get much time at all to take care of business. She could have at least left 2 dogs out back while she walked the third, but she didn't. The 'play time' she talked about didn't happen. 3. I got an odd text message asking if someone else was watching the dogs. Nobody else had been to the house. She confused a dog moving around the bed covers with someone coming in & changing the blankets. Whaa? 4. One dog ripped into a box of brillo pads which she moved out of reach, but no text message about that one. 5. The water bowl was dry on our return, 2 hours after her final visit. The dogs were very, very thirsty. Two weeks later, still no follow-up call from the office to see how things went. Imagine my surprise.

BUYER BEWARE! THEY WILL ROB YOU. Trust them to care for your pets, and give them a key to your…read morehome and they will rob you. Wedding and engagement rings were stolen while we were away for a week on a family vacation. They were the only one's with a key to our home. DO NOT HIRE! (PEGGY was our sitter)

Today my pup son went to see the best Groomer in RVA! The grooming tub is run by a sweet soul…read moreAustin! Austin specializes in a grooming experience with pups that isn't traumatic to them. She really listens to the pup and their needs. She takes her time and introduces herself to them and spends time playing with them. If your pup needs a break, she listens to them and takes time to play and rest. She also works hard to familiarize them with the process and tools. Even simple things like not putting them on the table. She lowers it to their level and encourages them to step on before hooking them in for safety and lifting the table. We were greeted by Austin with an infectious smile and bubbly personality. Bentley was super excited and after some sniffing around he went potty in the establishment. She assured us everything was fine, loved on him and cleaned the mess. We spoke about what were we're looking for and left. She took her time with my boy Bentley and made him look like the gentleman he is! We were able to choose his bandana and if we wanted a cologne spray after his services. We received a text that said Bentley would be done in 30 minutes. When we arrived our happy handsome boy was joyously lounging on the couch after some play time with her next pup. She went over our services, how much she cut off and payment. Super easy process. We were able to book with her online, and save my card on file for easy checkout in the establishment. She carries all natural treats for the pup and is a wealth of knowledge. No need for us to look any farther, we have found our forever groomer!

Great with my dog and awesome with services. Very precessional and personable. 10 out of 10 I…read morehighly recommend!