We took our two children to Pinebrook Kindercare for 4 years--starting from about 10 weeks old until, unfortunately, we had to relocate so could no longer attend. Just to give you an idea of how caring the staff is, two years later we still keep in touch with most of the staff, and stop in for visits when we return to the area.
The building is located in a beautiful, quiet area, and because of that you can easily notice things that are out of place (strange cars, people, etc.). That made me feel very comfortable, especially as a first time mom dropping off an infant. The staff and the other parents are incredibly friendly, as well as professional. Communications were always timely and thorough, and the staff always chat with you when you drop off/pick up, so you end up really knowing the people who are with your child every day, and feeling so confident that they are doing right by your family. The curriculum was strong, and my oldest started Kindergarten reading and writing at a first grade level--and she was not nearly the only child from that school who could do so. The Pre-K teacher is a company-wide award winner, and she prepares the students exceptionally well for kindergarten. The older kids who come for after school care are generally Kindercare "graduates" so they know how the center works and treat the younger kids so nicely--my child always wanted to get to school early and stay late so she could hang out with the "school agers."
I never had any issues with the menu (older kids) or feeding (infants)--snacks and meals were always healthy, and our feeding instructions were always followed. My youngest took her first steps in the infant room at this Kindercare, and I think some parents would be saddened to miss that--I truly felt so happy to hear that she had reached the milestone, and so glad that the staff who worked so hard with her got to see a great moment. You truly could not have scripted it better.
A couple other things--never any billing issues (and you can pay with a credit card, and rack up some points that way, which is a bonus). Never any issues with any of the staff, and every time I had a question or concern they were always handled with the utmost of professionalism and also with empathy. The director, Shawna, is truly a professional and a great manager--she has a knack for hiring great people, and she also handles challenging issues well, which is a skill few managers have. Since we moved away, we've experienced two other daycares and one elementary school, and I can honestly say our experience at the Pinebrook Kindercare ranks at the very top of the list for school experiences. We still miss it. read more