This is a long Review but it could save you money and some serious frustration!
* Everything in this review can be supported with emails from myself and employees and I am happy to share them as long with the photos, this is not a slam piece this is just the facts and I can prove all of it!
To say my experience with Pine Tree Fence was sub par would be the understatement of a life time. From start to finish the company consistently under performed, under delivered and showed how little they care about their customers satisfaction. I originally contacted Pine Tree Fence after reading some good reviews on their company to install a wood fence in my backyard. A date was set and an actual Pine Tree Fence employee showed up to give me a quote, little did I know this was the last I would be seeing of Pine Tree during the project. I was a given a quote of roughly $10,000 which I felt was fair and I promptly made arrangements to get the check for 33% of the total project so supplies could be ordered and was told it would take a couple of weeks. I was in Afghanistan working at the time so after not hearing anything from the company I contacted Rich Bonomo who is a Pine Tree Fence sales representative to inquire as to where we were at with the project, he said the owner of the company Wayde Rankin "should" get to me next week, well big surprise he did not! So again I contacted Rich and let him know I still had not been contacted and was starting to wonder why a couple of weeks was starting to look like a month! Rich emailed me back a few hours later to tell me that the crew would be at my property at 1030am I got the email at 830am, thanks for the two hours notice Pine Tree!
When then crew did arrive which was closer to 11am then what I was told it was not Pine Tree Fence, it was Acorn Fence. I had my brother was on the property and naturally was confused as these guy from a company we didn't hire began driving on to our lawn. Well apparently when you hire Pine Tree Fence that doesn't mean you are getting Pine Tree Fence, they sub contracted out the job to another company, would have been nice to know who I was actually hiring to do the work! The gentleman that came to the property did not ooze professionalism and as my brother said "looked like a band of inmates" and before you think that sounds harsh my brother is a corrections officer at a prison. They started work on a Friday and I was told the job would take 3 days. I say again I was TOLD, not that I asked I was TOLD it would only take 3 days. On Friday Acorn Fence left the job site. On Saturday no one came, on Sunday no one came on Monday no one came. Acorn showed back up on Tuesday, on Wednesday they showed up and only worked until noon! They did find time to take a chunk of my lawn out with their work vehicle though. So much for a three day project! At this point I was incredibly unsatisfied and contacted Rich the sales representative and shocker got no response even though I specifically said I wanted the owner (Wayde Rankin) contact information. Thank God for google I found Wayde's email and voiced all my concerns. From not letting me know about the sub contractors, the "3 day" project going on a week and how Rich barley answered my emails and when he did they were one word responses like you would get from a pissed off high school girlfriend. The response I got back from the owner, damage control basically and made an excuse about how it wasn't really Rich's job but because there was a death in the family he was covering it and then the two whoopers! 1. he told me how great Acorn Fence was and how they were the perfect people for the job! and the best one 2. that my fence was complete! Well not only was my fence still missing a 20ft section the fence posts had not been trimmed to size and all Acorns scrap material and buckets and a tarp were still on my lawn to include the dug parts from their vehicle which had still not been fixed. I immediately sent Wayde the photos of how unfinished my fence was and the trash all over my lawn. He told me it was done because someone else told his it was done, the company he was just raving about how good they were was now making him look more then foolish! Later that day Wayde showed up at my property and got a first hand look at how well Acorn was doing. He spoke with my brother and was apologetic and promised the fence would be done the following day. The next day an actual Pine Tree crew arrived at my house to complete the work but so did Acorn! Wayde didn't even bother to tell them they were off the project, I guess it was our job to let them know they had been fired. When I emailed Wayde to ask what was going on he told "I didn't trust them to complete the job" even though the day before he had all the faith in the world in them. Wayde also ask "why do you care" very professional Wayde! Well I cared because I didn't think it was my job to inform your sub contractors who I at no point agreed to let wo read more
