I never got to see Dr. Michelle Malcolmson. When my primary care M.D. dropped her practice…read moreunexpectedly in June 2025, she recommended Dr. Malcolmson at Stanford Medical in Emeryville. Dr. M's earliest appointment for me as a new patient was four months in advance, in early December, so I took it and waited. However, on the very morning when my appointment day finally arrived, her office called to say that she was ill and that I had to re-schedule my appointment--this time for a date a few weeks later. Some days before the date arrived, however, I was once again called by her office, this time to be told that the doctor had left the practice, and they had no idea where she had gone to. Since Michelle Malcolmson knew full well in advance that she was leaving Stanford Medical, she should never have allowed me to dangle for months under the mistaken impression that I was going to see her. By so doing, she caused me to waste much valuable time before I could see another other physician as a new patient. I call that irresponsible and heartless.

I wish I could provide a care review. My primary care doc retired. I waited a couple of months for…read morea new patient appointment with Dr Makcolmsen. Less than 2 weeks before my appointment it was cancelled. Her next one is two months out. No explanation for the cancellation and no guarantee it won't happen again.

My Brother is suffering with cancer and was scheduled for immunotherapy for three weeks finally the…read moreday comes he goes in waits an hour only to be told there is no authorization he is a military vet served 18 years it's like no body is in a hurry to save a life pretty sad

I would give 5 star if all the nurses are great and nice as the staff at the information/front…read morearea. The care and treatment with my client is excellent but not the caregiver/s. Some nurses (not all) aren't friendly and when you ask, yes they will answer but won't even smile back (I feel like they are mad)for reason I don't know. I feel downgraded for the second time. I hope there's a different branch were I can take my client and be treated kindly.. We went to the one in San mateo(UCSF) de Anza blvrd.

This review is long overdue but I have to share how amazing Homenest was for our family. My grandpa…read morestarted having frequent falls and was in and out of the hospital, and we were desperate for help. After calling several places, we finally found Homenest - and they were a true lifesaver. From the very first call, they were not only quick to respond, but also so kind and understanding. The caregivers were all super skilled, but more importantly, compassionate and patient with my grandpa. They made him feel comfortable and safe during a really tough time for our family. I honestly don't know what we would've done without them. I can't recommend Homenest enough. They made a really difficult situation so much easier for us.

Highly recommend Homenest! My grandpa had dementia, and it was very difficult for our family…read more During a very hard and stressful time for our family, Homenest was able to provide us with multiple caring, patient, and professional caretakers. They were very communicative through it all and always offered solutions during challenges. I appreciate everything Homenest did for my grandpa and for my family. Could not recommend them enough.

All the services from Healthflex have been wonderful for my mother-in-law. When it comes to the…read morenurses and scheduling. The physical therapist, occupational therapist and speech therapist all services are satisfactory

With office staff and some of nurses in the field very bad communication with patients. If ever…read morecomes back to need home assistance will look elsewhere.

Sarah is the best PCP I've ever had, and it's not close. She came highly recommended by a colleague…read moreat work, and I have since recommended her to many others. I have a complicated medical history spread among many doctors, and Sarah quickly became the nerve center of my network of care. I sent her all my records and updated her on everything that was happening, and I was able to trust her to be the one looking at the big picture of my health. I think this is what primary care is actually supposed to be like! As a doctor, Sarah has many qualities that built my trust. She treated me like an adult, listening thoughtfully, explaining issues at the right level of detail, giving me both her recommendation and the information I needed to decide for myself. She stays up to date on the latest science and gives evidence-based advice. She's not afraid to say when she doesn't know something offhand, and quickly follows up with expert research. She has a great network of specialists and referred me to a number of excellent practitioners. On lifestyle issues, she struck a good balance between meeting me where I was, and giving me a push to take care of myself better. And on sensitive topics, her calm, straightforward, non-judgmental demeanor made me feel comfortable. Working with Sarah has had a major long-term positive impact on my health and quality of life. Strongly recommend.

I'm a 50-something woman and Sarah Dobro has been the best primary care doctor I've ever had…read more She's so smart and she listens. She asks questions I hadn't thought of. She's willing to patiently experiment with solutions. She genuinely made my life better. Can't recommend her enough.

From the hospital to the home bedside, Home Instead has provided amazing care for my family member…read more They were there at the hospital, on the ambulance transport and then in the home. Their dedicated team of CarePros are very professional and caring. The team has gone above and beyond to make my family member feel respected and cared for. The Carepros have provided seamless transitions between shifts. I especially commend all of the hard work by Rafael, Roxanne, Yasmin, Daniel, Sebastien, Jasper, Johnnie, Cecilia and Sheila. Well done!

Home Instead was professional, thorough, and compassionate. They cared for my 82yo father during…read morethe last three months of his life on hospice care. I got to know several of the caregivers personally as we cared for my father together: I especially treasured my father's time with Yvonne, Rihyana, Sebastien, and Kaye. All four of them were outstanding: deeply empathetic, and highly skilled. I also felt very comfortable leaving my father alone with Home Instead, as they were trustworthy, and even kept my father's apartment clean. I had a few concerns along the way, and the Home Instead administrators were responsive, and made all the changes I requested. Thank you for making a difficult time in our family's life a little less difficult and a little more joyful. Home Instead was everything I was hoping for in hospice caregiving.

They were terrific. They had a bureaucratic glitch with my PT, but they fixed it and resumed…read moretherapy. They made a big difference in my recovery because they are so very well qualified.

I've been cared for by health link in three phases and the first two were difficult, but the most…read morerecent one was worst. This last time I was admitted into care a specific physical therapist treated me like I was lying or making excuses for not being able to walk yet. I was still using my wheelchair, and I was barely able to walk across the street, or outside. I've had four surgeries on my legs, and before that, repairs failed, and before that, I had delayed care while the worldwide infection took place. I suffered significant muscle wasting the first two years and probably each time I suffered a setback in my recovery. I truly don't know why I'm still having difficulties with my mobility since 6 years ago, and it's not just my legs, it my whole body. With that being said, I was bullied and questioned the majority of the latest time with healthlink. Kenneth asked me why it's been six years and I still don't walk right. He repeated that I need to do my exercises, that I gotta do the rehab. That was his literal only concern. If you guys had the ability to monitor my activity 24 hours a day you'd have seen just how much exercise I have done. My body has changed shape since first getting admitted in 2023 and still so changes, I kept getting the third degree about my pt sessions. I did them all. I think the problem was, they didn't accurately assess my needs. They saw a non skinny person with major mobility issues and assumed that I was just fat and lazy, I say this because their main feedback was always, "lose weight" "move". I move daily, I've lost fat mass these last 6 years too and so their "concerns" landed very judgmentally, and very unhelpful, and very traumatizing. I still haven't taken a shower since the last time Healthlink came in to assist with a sponge bath, which was June or early June and I still can't go upstairs to shower. I have explained all the problems that I notice with my body, did all the work, did all the stuff recommended, and they seemed to not be satisfied. It's like they wanted my body progress on their time. I fully don't know what's happening. I don't know how much actual atrophy I have but standing in place makes me sweat no matter the weather, it can be cold cold, and the effort of standing still makes me sweat, because it is very difficult. If standing in place is difficult, just imagine how hard all the other stuff is? I told Kenneth, and Emily, and the female nurse who came, and all three never actually heard me out. They didn't ask me questions about my mobility, they didn't investigate why I might be having such a hard time. I did all the work assigned except for sit to stands, and those always made my knees feel like they were ripping apart. There were a lot of problems with my hands too, and the tissue damage I have is still there. I'm still using my brace, I still haven't returned to my normal weightlifting which was already not that much, I was exercising to the full limit daily and continue to do so even if the intensity is less than before while my hand issues heal. My case is difficult and I'm doing all I can to recover, and still so, these last three individuals treated me like I wasn't trying, like I was lying about my recovery, like I was lying about the efforts. I have been having flashbacks about the their lack of real effort to figure out how to go about my physical therapy. Shout out to the other two male physical therapists who did in fact give me very good feedback during my sessions with them, but sadly they don't work there anymore. I'm sad that the experience went from really great, to really bad, and the thing that made me write this is that I felt bullied despite giving it my all. I feel right now like my body is just barely ready to get back outside, because when I need to rest, my body feels like it's struggling to keep the body together, intact. It feels like my muscle structure is struggling to keep it's integrity. I got let down by the few individuals who decided I didn't even try. One of the latest nurses actually asked me in her words in a very demeaning and taunting tone, "well did you even try to go back to outpatient? Did you actually try to make it?" That's when I realized, these people don't believe I'm this delicate, they think I'm lying. I was so sad and hurt. It's just so low. Thanks for the good parts. The occupational therapists are very good, thanks Carrie for you assistance and insight. Thanks so very much for the good care and times at least. I just feel like you guys gotta train better and stop assumptions. I'm just very very disappointed.

My care was very good as usual. I can think of nothing to complain about except the fact that my…read moreprimary doctor is retiring and in the future I will have another doctor.

The East Bay Family Practice is trash since it sold to Stanford…read more I was a patient here 8 years, my last three interactions involved: 1. Being told I could not keep my doctor as my "primary care Physician" but being reassigned to a Physicians Assistant against my will. 2. Coming in for a bone chip to be looked at. The visit involved 99% being run through the charting motions and then, without any physical examination, the PA telling me they just don't do that and pointing to the place to go on Yelp. (Norcal Imaging, its walk in.) The actual appt lasted less than one minute. 3. Refusing to renew my Ambien prescription without another pointless $160 charting visit. It is just about money now. Avoid!!!