Doctor referred by Pine Park Health never followed up with analysis of hospital Scans and report and it has now been over 2 months since hospital tests completed but no response from Doctor who ordered the tests. Pine Park was notified and has not been able to help. It seems that they have not monitored the situation so it was up to me to try and find another specialist doctor and start the process all over again! read more

We kept them on board as long as possible but things are simply not working out. Struggled with communication issues and lack of understanding. After almost 2 years we decided to move on today. read more

Pine Park Health has been an incredible resource and I'm so grateful that a company like this can support families in need. They make connecting with a caring, trustworthy doctor easy, stress free, and not having to worry about waiting several weeks to get an appointment. I've worked with Pine Park Health quite a few times, and the highlight of my experience has been working with Amanda. She's been incredible to work with and her attentiveness goes above five-stars! She'll make sure you feel supported, informed, and completely comfortable with the process. The intake form she sends over is straight forward and easy to fill out. Once it's done, she always quick to connect with you and help you with scheduling an appointment to ensure there are no delays. She'll also send over the confirmation email with details and double check to make sure you're all set for the appointment. The appointment is virtual so you're able to meet with a doctor from the comfort of your home. Once the appointment is complete, she's on top of it and immediately works at getting the completed forms over to the necessary parties. I can't recommend Pine Park Health enough, and trust that you're in excellent hands with Amanda and the Pine Park Health physicians! read more

I have had a bad experience with this Health Care organization since joining Tuscan Hills Assisted living herer in Escondido, Ca. Th ey have not followed through with their promises of getting my wife and I the necessary items we request . When something does come through, it is always two to three weeks late. I am definetly droppin g them from any care I need. I will get care elsewhere from other outside sources. Msgt Anthony J Parzanese Sr USMC Ret. read more

Pine Park came to the rescue when my mom needed a doctor to confirm her diagnoses and for acceptance into her new memory care facility. (Her current Primary Care Physician was unavailable and has a waitlist that goes into next year!) The doctor (Dr. Vourlitis) met with me and my mom online, asked multiple questions about her current and past care, and gave us the reassurance that we were in good hands. Amanda, the scheduler, knew we wanted to be seen sooner - so she called us immediately when there was an opening. Her directions and messages, both via phone and email, were all very clear and concise. We felt prioritized and heard, and we cannot wait for my mom to have continued care through them when she is at her new memory care facility. I have no hesitation - even after reading some of the negative reviews - that Pine Park is what my mom needs right now. read more

Had a video medical assessment for my mom. Everyone was so helpful and communication was great! Thanks!

DOWNRIGHT DANGEROUS. One more than one occasion, my father's doctor changed his medication based on taking a medical history from father WITH ALZHEIMERS. The doctor discontinued his blood thinner because my dad denied having had a stroke. Who takes a history from an alzheimers patient without corroboration from their health care agent? read more

Absolutely the worst experience I have ever had! Had a blood/sugar level of 822. My requests for help were unanswered and ignored. Texted my PA/Dr and explained the situation and told him that another one of my doctors told me to go straight to the hospital, he responded, "No you don't need to- well get it under control". Ended up two days in the hospital. read more

It's a shame I cannot deem them worthy of more stars. The reason for this is how they handled the discharge of a patient. When I moved my father out of the facility in which PPH was treating him (with the courtesy of advance notice to PPH directly) I received absolutely no discharge notice, no final report, was BLOCKED out of the online medical portal preventing me from accessing any of my father's health records and medical correspondence, and could not get ahold of Kari Cedillo (father's PPH primary) to help with anything for difficult transition into new facility. Never even any final conversation and became impossible to get ahold of. No explanation. No one ever notified me whatsoever that care would be abruptly terminated the MOMENT my father left the facility or at all. I contacted the main office to request all records to be sent to me A MONTH AGO and have received nothing to date. First of all, who drops a patient like that without any notice, courtesy, access, conversation, final report, etc? Especially during the very challenging transition phase? It is extremely unprofessional and totally unacceptable. I was put through hell scrambling around trying to get help as a result of this. Due to this type of MO, I could never recommend PPH. Follow up care and professionalism is every bit as important as any other care, period. read more

Had a wonderful experience with Amanda who helped facilitate my dad's assessment for care at a facility and Dr. Lauren was kind, and very well versed. An easy experience and they are very quick! read more

We had a great experience with Amanda Nguyen who helped facilitate my mom's assessment for care today. She was very helpful with the details, professional and had a compassionate, empathetic communication style that was appreciated. With a move that can be a little overwhelming, Amanda Nguyen helped us feel understood and valued during our appointment. read more

This is a place that rips off the elderly citizens in the community. They had the nerve to charge $500.00 to fill out simple forms without really evaluating the patient. My dad was one of the patients and was sent to the emergency room soon after their so called evaluation and died a week later. When I called to ask what they get paid from an insurance patient they refused to answer. read more

Thank you Pine Park team members, Please tell everyone at Pine Park that my mom and I are forever grateful for the care and services that we've received. The doctors, PA, and staff have made my mom's stay at the assisted living facility much more comfortable and convenient, with their frequent visits and professional treatment. We wish everyone the very best. read more

I would avoid this place at all costs. Pine Park Health is extremely disorganized, changes appointments at a moment's notice and doesn't seem to have a clear vision or know what they are doing. For example, several workers called without knowing that an appointment had already been scheduled! Where's the centralized database? One employee, whose baby was crying in the background, didn't even get his dates right and kept apologizing, as if he hadn't been trained properly. It's no wonder there's so much turnover! The CEO even sent out and signed a letter to patients that made little sense and at the bottom was the name of another employee who had written it! If you (or your elder) can physically travel to a "real" health care provider that is run professionally, by all means do it! Don't waste your time with this "start-up." It's a good concept but very poorly executed. read more

Wanted to provide a review for Sara from Pine Park. She was very thorough and spent the time to meet with us. She helped us to reduce some of our medication and went through each line by line. She also put together a plan of how to reduce more medication. In all she spent about an hour going through everything and talking with staff to better understand the patient. Our second meeting she was early and had taken care of most of the issues before I got there. She makes patient feel comfortable and has a good bedside manner. I feel very fortunate to have Sara on helping us. read more

4/22/2022 I want to commend Cypress at GG and Pine Park Health for being so responsive these past few months while getting our quite elderly Auntie acclimated to assisted living and memory care.  Minoo Parsa, Roya, RN, Daisie, RN, and Gabbie Buma, PA, were remarkably timely and responsive in the early weeks as my aunt revealed more difficulties than we were aware of. She had fallen at home and broken her hip and shoulder, and was unable to contact help adequately.  She had surgery, and attended rehab, and continued to need assistance.  She had been very isolated during the pandemic and we did not realize she was not eating nutritionally well enough, was no longer taking showers, and had multiple skin conditions.  She continued to deny that she even fell! Today, she has gained weight, is letting the staff help her with showers, is responsive to behavior and other cues to use her walker at all times, and she has a calm, friendly, and enriched environment on a daily basis.  We strongly recommend Pine Park Health and will always value the ongoing collaboration we receive from Cypress at GG. read more

The PPH team provided excellent service and support to ensure timely health assessment and completion of required paperwork over several weeks in order to enable my loved one to relocate ASAP to an adult community. The team responded immediatly to my many phone calls and emails, working with me, the community, and other providers to overcome many paperwork and communication obstacles encountered along the way. Even though my loved one is a new patient, the PPH team's responsiveness and compassion made me feel like my loved one was their most important patient. I can't thank PPH enough for their support and care, and am looking forward to a long relationship with them. read more