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    Pilot Travel Center

    5.0 (4 reviews)
    Open Open 24 hours

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    Walgreens

    Walgreens

    (3 reviews)

    $$

    Barelas/South Valley

    Let's talk active listening and bias... I made two appointments at this Walgreens for COVID…read morevaccines. One for my partner who is a clean-cut white man, and then me-- Chicana with tattoos. My partner comes in, waits less than 5 minutes, gets his shot, leaves. My turn! I walk in, stand in the line that says "COVID-19 Vaccine Check-in." I say greet the pharmacy tech, Sarah, "hello, I'm here for my COVID shot." She looks at me and says, "we usually require you be in the car for this." Oh! Ok. So I go to my car, go through the drive thru, and then she starts telling me "we don't have you scheduled." I say, "I have a confirmation number, my partner JUST came in here and got a shot." Sarah THEN asks for my name, *crickets*. I then say "I have a confirmation number for the appointment," *crickets* ... "I presume you don't give SHOTS through the drive-thru," she then says "correct." I come back in. Sarah says, "I thought you said COVID test." I tell her, "no, I said shot, even stood in the line that says 'shot'." I continue "you could have asked for my name, or appointment confirmation number" which is something they send everyone via email AND text. Sarah still doesn't apologize. I try and emphasize with her "do a lot of people come in, un-masked and want tests without appointments?" She says "more than you would think." Sarah then gets my ID, checks me in, and I wait 20 minutes to get my shot. This is a tale of two lives. And it's hard not to notice it. Sarah could have asked my name when I walked in, she could have asked for my appointment info, and she could have even clarified through communication with me about WHAT I was there for... at the very least she could have apologized. This review is about the pharmacy staff. You can do better. 0/10 would not recommend

    I really hope someone sees my review! I don't really go to walgreens NOR do i usually leave reviews…read moreto places, but i was so excaunsed when i came across this lovely security officer that's usually there! Always trynna make it a safe and enjoyable environment for all of the customers!! Would 100% reccomend! Such a lovely man.

    Pilot Travel Center - servicestations - Updated May 2026

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