Oof. Dated property. Nice location Buildings and…read morefurniture haven't been touched since we were here 6 years ago. Everything flooded during rain. Used to do housekeeping once during a week stay. No more. Would only give us four bath towels. Total. Even after talking to supervisor. Disgrace. 3 stars for location but it's Hawaii so can't be too upset. Sliding door wouldn't stay on the track. Bathroom door lock broken. Microwave taped. Heard this place is condemned starting Jan 1. Be warned.

Excited to visit a place we once called home where my children were born and where my family is…read morefrom we were very disappointed in the lack of welcome and hospitality we received at Kauai beach villas. The receptionist Jadelynn was very rude, didn't make eye contact, even stormed out of the office during our check in process. We were told by the maintenance man that they were the only two employees on the property. Once we entered our room a strong moldy smell overwhelemed us. We ended up checking out the very next day even though we had a 7 day reservation. This place needs a major overhaul of improved customer service and quality of rooms.

Stayed her for 3 nights, though I wished I would have stayed here all 5 nights. This is a…read morebeautiful property and probably one of the nicest in Kapaa. Walking in to the lobby felt like we were at a premium resort and definitely put us in the right mood. There's a bar and Hukilau Lanai right in the lobby. You can make reservations through Open Table for the restaurant. There's no valet that I saw when we pulled up or a bellboy to help with your bags. Or at least, I didn't see one or ask for one. The check-in process was normal, but after checking in, you are directed to go see the Concierge. I waited a good 15 minutes just to find out that since I'm a member, he doesn't have access to my account and was asked to come back in the morning to talk to someone that does. I wish that all Shell properties would stop this practice altogether. It's already enough that we spent hours traveling to this beautiful property and want to get to our rooms to unwind and freshen up. We do not have time to sit through some kind of pitch. Because I didn't see the Concierge the next morning, they sent me a text and also placed a door tag on my door to remind me to come see them. First off, you're on vacation and do not want to spend an hour or two sitting through some kind of pitch or upsell. I don't know what the point of the wristbands was for, besides not having to carry the room key with you, it was pointless. So I would ignore going to the Concierge altogether. I don't know what was in the Welcome package and didn't want to fall in to that trap, so I just ignored having to go see the Concierge. The property grounds had 1 large pool, 2 smaller 1.5' deep pools and a jacuzzi. There were also a couple of grills and a bar by the pool, which was great. And I saw them being used throughout our stay. There's a nice walkway to other properties or to the beach. Unfortunately, there's no beach access right on the property. Parking was free and you didn't have to hang any parking permit on the car. One big drawback is that there are no elevators. So you'll have to lug all of your items up the stairs. We stayed on the 3rd floor and had our luggage and stuff we bought at Costco. I wished they would have turned on the A/C in the hallways to help with the heat. It was stuffy by the time we got to the top floor. Luckily, the A/C in our room was working well. Our suite was nice and big with all of the amenities needed for our stay. We even did some laundry on our last day and there were 2 packs of detergent provided. We had bath & pool towels in the room. WiFi was just ok, it wasn't the fastest being at 20mbps up and down. It's fine for 2 people, but could bog down with more devices. One of the best things about this location is it's right across the street from the Coconut Marketplace. You'll be able to find pretty much anything you need there. We stopped by here on our way out to Waimea Canyon and also picked up dinner at the store in the deli area. Was also able to grab some souvenirs and shopping on our last day. We've only stayed at Poipu our last 2 visits, but would definitely come back here again. If you decide to come here, ignore going to the Concierge please and don't believe that you need to get their wristbands. We were able to walk around the property and nobody stopped us.

Clean, comfortable rooms in a stunning setting on the Kaua'i coast. I've heard that resorts are no…read morelonger allowed to build so close to the coast, so this is a real gem, especially if you want to get right out on the beach for a beautiful sunrise. The pool area and all the landscaping is especially lovely. All the staff we interacted with were very nice, especially when I lost an item and the front desk gave us a call later for a status update. Parking is easy and convenient, and the Coconut Marketplace with ABC store within walking distance really made this location awesome with easy access to shops, grocery, and food. We really missed the convenience later in the trip at another resort. Downtown Kapaa is also a short drive or walk away. The lack of elevators is a major downside at this location, however. For our party, staying three floors up with no elevators was inconvenient but doable, but for others it could be impossible so please be aware and call ahead if this is an issue for you. I did hear that the resort will be undergoing a renovation soon, and I sincerely hope elevators are a priority.

I'm here for the first time with my mom (it's December). I don't think I've been to Hawaii this…read moretime of year but I feel like it's summer over here, so beautiful. Mom and dad have had a timeshare here for years, dad passed 5 months ago and since Mom had had a reservation since last year, she took me instead. It's been such a special time honoring my dad who absolutely loved sitting on the lanai, drinking his macadamia nut coffee, reading books and going snorkeling. They always get the same room 2314 - third floor up on the very left of the main building. I've attached a video. The most amazing view ever and SO relaxing. For the first 2 1/2 days mom and I just read book after book. We sat on the lanai and just relaxed from the crazy past five months. It was perfect. For the first two dinners here we ate at the food trucks that the resort now has booked in the evenings. One was pizza (Pizza Poundahz) and the other Mexican food (Baja Chalupas). The pizza truck was really, really good and the girl running it was super sweet. The Mexican food was just so so and the guy running it didn't have 1 ounce of personality and definitely not customer friendly (aargh). But I love that the resort has this option so we didn't have to go out, just grabbed our dinner and took it back to our room. Perfect! Beyond all that I would definitely come back here, although I myself don't buy into timeshares. The place is top notch, super clean and well stocked. The Wi-Fi was easy to connect to. They supply enough coffee filters for a week, and one days worth of coffee grounds. Thank you! Being an end unit, we not only have open windows in the front and back but on the side as well, which is so nice. There's no air-conditioning here which I really think they should have even if it's one unit per room, but yes, the tradewinds are nice, but it's still Hawaii-humid, and sometimes kind of uncomfortable. Mom said they've updated a few things in the room like the couch and comfy chairs, etc. This unit has two bedrooms, the second being two twin beds. In my opinion, they should have a king size bed in each room so you can bring another couple. Kids always love sleeping together anyway if you bring a family so having two twin beds is a little weird to me. Overall, we've been super happy. This location is amazing having a top-notch snorkel spot right across the road. There are so many great shops and restaurants in Poipu. You need to go nowhere else!

We love everything about it. They've renovated most of the rooms. Air conditioning is being added…read more The decor is modern. The grounds are impeccably well kept. There is a workout room on the rooftop as well as miniature golf and pickleball courts (modified tennis courts). There are bbq's throughout the various buildings. The kitchens have just about anything you'd need for cooking. There are a couple of different swimming pools. The beach is right across the street and the snorkeling is amazing. You can walk to Spouting Horn. You can walk to the shopping centers and restaurants. You can rent bikes. There are various food trucks on the property on different days. There is a farmers market on Friday (if I remember correctly). The fruits and vegetables are so fresh and fairly priced. DO NOT BUY fruit/vegetables from the street vendors. Complete rip-off. They have different activities daily for people that like to keep busy. The price could not be any more affordable. What we pay to stay there for a week is less than 3 nights at the big brand hotels in the area. You can buy in fairly inexpensively if a prior owner wants out or defaults. We have been staying here for a few years now. You need to take the Rum tour that's about 30 minutes away. Good times!

View from room E 103 patio is great. Basically same view from master bedroom…read more Good price with alot of amenities and central location. Beach had heavy waves so not swimable when we went in December. BUT! Literally on the bike path that runs along the east coast! Few homeless further up on path but they were not a problem and tidier than those in other states. Quiet resort with plenty of free parking. Heated pool and looks like it was just refinished. Hot tub didn't use but was working and was hot enough. Staffed pool area with board games to lend, yoga mats, beach/pool towels. Snack and soda vending machines. Walkable to all conveniences. Friendly staff. Barhroom towels are fluffy and clean (very white). 2 coffee sachets were provided along with some sugar and Creamer packs. Plenty of paper towels and toilet paper and soaps and shampoos. Icemaker worked like a dream. Came with cooking ware and plates and plastic water pitcher in fridge - yippee. Old school coffee pot and blender. Functioning oven and stove. We used one of the gas grills outside that has a light so you can see what you're cooking. Didn't get a message 1 week prior to checkin so was pleasantly surprised to find all comforts of home. Master bedroom was big with 2 closets. We stayed in the other bedroom with king bed and closet and bathroom just outside the bedroom door. Great set up for 2 couples or family. Wifi and TV worked perfectly. Place was clean when we arrived. It's an updated unit with island feel. It's not the Ritz but for the price and amenities we would stay again.

The customer service was pretty good, to where it was their saving grace as far as I'm concerned…read more The location on the island was cool, because it seemed like it was in the middle, so going to most places on the island was convenient. This place was recommended to us from a work colleague. Months ago my wife asked for us not to be placed in a room on the main street. Well, that just where we were placed. And it seemed like we were told to just accept it and like it. During a week's stay, we got to hear every fire truck, ambulance, etc. at any hour. Think you can enjoy a week of that for your vacation? I think I got better sleep on the plane home. We have stayed in Princeville, like 6-7 times in the past, and I think we'll go back to Princeville in the future. Honestly, I don't think I'd waste my time going back to that resort.

We stayed at the Banyan Harbor Resort when we went for a short family trip to Kauai. It's located…read morepretty central and gave us easy access. Staff was friendly and the condo that we had was pretty clean and has a full kitchen. The unit was two bedrooms and two baths. There is no central air conditioning, but there are window ACs. In the bedroom, it can be a little bit awkward as the AC is blowing right in your face when you're trying to sleep at night. There are also several ceiling fans, so the unit was a comfortable temperature. Note this is not a fancy high class resort. If you're expecting a lot of services with room service, maid service, then this is not the place for you. It's not even actually a resort, just condos. If you're looking for a reasonable condo to travel with children then this is a good option. We enjoyed our stay.

We chose Banyan Harbor since it was available through RCI. We checked in mid January 2026 for a…read moreone week stay. We were excited to visit Kauai. We paid for one extra day since our reservation with RCI did not start until Saturday. There were four adults in a two bedroom condo. We stayed in bldg C for one night and bldg D for the remainder of the nights. These buildings were about 50 feet from a very busy highway. There was a lot of noise because of the busy street. We were on the first floor and could hear footsteps from the occupants above. The footsteps and noise started at about 5 am. We also heard conversations from the occupants near us. I had a bad experience the first night since my sheets were stained and it was obvious the sheets had not been cleaned. I reported it to security since the front desk closed early. Security brought new sheets and mgmt apologized the next morning. There was AC in the rooms but it was next to the beds and would hit you on the face. The pans were old and front desk brought other ones for us to cook. There were grills outside which we never used. They had a pool which was cold and needed to be cleaned. Did not see a jacuzzi and never approached the tennis courts. Front desk staff were polite and helpful. However, they are limited and do not have someone to help book excursions. I was told that many people live there full time and the condos are privately owned so they are different in what they offer regarding amenities. We did not have beach chairs or umbrellas. Had a small amount of salt and pepper and a decent size refrigerator. The place is old and does not have an elevator. That is an issue if you end up on the third floor having to struggle with luggage, kids, groceries. My main complaint was the thin walls and just not getting a good night sleep. Our beds were also very uncomfortable. I was happy to leave so I could get a good night of sleep. Oh, the cruise ships also stop at the harbor which was across the street. Also, there were tons on unhoused/homeless who had permission to sleep in their cars across the street near Duke's restaurant. They never caused us any problems but be careful if you choose to walk towards that park area. In summary, the stains on my sheets, the noises at night and at 4 or 5 am justifies a low rating.

Do NOT stay here it's not safe, homeless all around. Someone knocked on our door at 4am. Lucky we…read moreare smart & wouldn't open the door. Told him we were going to call the police then he left. No security on property after midnight. This place is not recommended.

The hidden gem of Kaha Lani resort are the front office staff. Both Carlynn and Tia are welcoming,…read moreand personable. You need anything do not hesitate to go in and ask for whatever your need is. Recommendations for any service, any activity, where to go, what to eat, and everything in between. Let's not forget they can get you whatever you need to make your stay more comfortable. These two ladies run a tight ship, with beauty, grace, and kindness. Thank you Carlynn and Tia!

Absolutely stunning condo complex! Beautiful views of the ocean, amazing and relaxing pool and…read morecentrally located with a short 3 minute drive to the shops at Kukui'ula. The rental we had was nicely decorated and the AC worked well. There's a lot of lizards and other wild life around the complex but I think that adds to holistic, healing nature of the place. I would high recommend staying at this location.

This review is specifically for condo #7. While it says there is AC in every room, they throttle it…read moreto 76degrees. My kids and pregnant wife are sweating while they sleep. I picked this specific condominium because it looked great and they advertise it. There was air-conditioning in every room. If you've been to Kauai, you know it can get very hot. I reached out to the property manager, whose name is Simone and she flippantly told me that the owner here specifically said it cannot get lower than 76°. This is false advertising and another reason you should read reviews. I guess there's been a lot of issues at condominium number seven. Next time I'll stay at the Marriott where they allow AC to get to a livable level. Do not stay in unit 7.

I never leave reviews, but once in a blue moon I do business with a company that's so exceptional,…read moreand whose staff is so above and beyond that I find myself looking for outlets to let others know of my experience. This is the case with the people at Garden Island Properties. A week prior to our departure, we sadly had to cancel our travel to Kauai Island because our daughter was hospitalized. I had already paid in full for our three week rental (60 days prior to our departure date) and I did not purchase insurance. This could have been the end of the story because everyone had already been paid. But, the people at Garden Island Properties worked tirelessly to find another renter so we could recover some of our money. The humanity they showed, and the effort they made on our behalf has made me a loyal customer, and I plan to use them to help me with future rental properties going forth. I will also purchase travel insurance!

1 Star -- WARNING: This property management company will take your money and put your family at…read morerisk. We booked a week at Mele Kai (March 11-18) for two families, including kids, one of whom was celebrating a birthday on the island. Nearly $8,000. On March 10, with a massive Kona storm bearing down on Kauai, we reached out to Garden Island Properties to discuss our options. Our VRBO messages went unanswered. Our phone call went unanswered. When we finally got a text response, they told us the rain is what gives Kauai its nickname "The Garden Island" and suggested we bring "a flexible plan and rain gear." We weren't being difficult. We wrote back and told them we weren't opposed to being rained on -- our concern was flooding, loss of power, or being stuck on the island. I asked them directly: "Will my family be safe during this massive storm in your place?" Their response? They told us, "I don't mean to downplay the news coverage, but this is fairly typical winter weather for Kauai." They assured us the rental was "not located in a flood zone." Fairly typical winter weather. Not in a flood zone. Here's what actually happened: The Governor declared a STATE OF EMERGENCY. Roads in Poipu -- the exact neighborhood of this house -- were closed due to flooding. Ho'one Road and Ku'ai Road, right by this property, were shut down. The islands were hit with up to 44 inches of rain and 135-mph winds. Schools and government offices closed. Over 120,000 customers lost power across the state. Beaches were closed under brown water advisories warning of sewage overflow and hazardous bacteria. The Red Cross and Salvation Army mobilized relief efforts. Residents were evacuated into emergency shelters. So much for "fairly typical winter weather." So much for "not in a flood zone." And here's what makes it worse: the forecast they themselves included in their own message showed 90-100% chance of rain with thunderstorms and wind gusts up to 50 mph for EVERY SINGLE DAY of our trip. Their own evidence showed this was not typical. They sent it to us and still told us to come. We never made it to Kauai. We couldn't. It would have been dangerous and irresponsible to bring our families -- our kids -- into that situation. Garden Island Properties refused any refund. VRBO has been contacted twice by phone, was promised a resolution email both times, and as of this writing we've received nothing. $8,000. Gone. For a house we never stepped foot in, on an island we never reached, during a declared state of emergency that the property manager called "fairly typical." This is not a review about the weather. Nobody controls the weather. This is a review about a property management company that had every piece of information -- including their own forecast -- telling them this was a dangerous, historic storm, and they still chose to encourage a family with children to fly into it rather than do the right thing. I asked them point blank if my family would be safe. They couldn't even answer the question. They chose profit over safety. Period. If you are considering booking with Garden Island Properties, understand this: when things go wrong -- and in Hawaii, weather can go very wrong -- this company will not have your back. They will take your money, send you a canned aloha, and wish you luck.