Been coming here for years for various family members' dry cleaning needs and have never had a problem. Quick turn-around is a plus.

Have used this cleaning company for years and they do a great job! They pick up and drop off regularly and are reliable.

Dropped off two pairs of dress pants and four dress shirts for dry cleaning. I picked them up at the scheduled time and when my husband went to wear them everything was somehow dirtier than when I dropped them off. The guy at the shop didn't say anything about any issues with cleaning the clothes nor were there any notes attached to any of my garments explaining that there was something that couldn't be cleaned. The clothes were visibly dirty (like marks all over the place), not starched or pressed. For $35 they could have at least ironed them. read more

Note: The Boot Repair is a separate business. This complaint is not against the Boot Repair, which I've used for years without issue and have no complaints. Dry Cleaning: If I could give this place a negative STAR rating, I would. They are thieves. This place is a scam for dry cleaning. They are engaged in deceptive business practices. I will refer them to the Texas AG's office if they don't cease and desist with these practices immediately. They don't inform you of the dry cleaning charges up front on your ticket they give to you. They advertise one price and then when you come to pick up your jackets, they upcharge you with several charges that were not disclosed and are ridiculous. They intentionally hide these upcharges. In addition, you get your dry cleaning back and it hasn't been properly cleaned. They leave stains and lint on your jackets, which is why I brought them to them in the first place. They even return them wet. They take twice as long as other dry cleaners as well. When you complain about their poor service and hidden pricing, the manager will call you. She is rude and constantly interrupts you. She is not contacting you to resolve your complaints. She is contacting you to tell you that your complaints don't matter. The manager admitted that the owner is intentionally forcing the hidden upcharges on customers. That is deceptive and illegal. All charges should be disclosed to the customer at the time the ticket is given to the customer. They don't do that. Don't put up with this crap from this business. They will be turned in to the BBB and the Texas AG's office. We have been bringing boots and shoes to this place for years, without issue (separate business) and decided to try the dry cleaning business. Big mistake. read more

It took over 1 month to resole a pair of boots. We were told one week, went back-not touched. The clerk put them on his desk, said she be sure he saw them, come back next week. Went back 2 weeks later, still no touched. Went back, 2 weeks later, come back in an hour-still not done. Went back 3 days later and they were finally ready! The clerk was apologetic and nice, but no one was apologetic enough to discount the price, which was not cheap! Never again will I use these guys. read more

I picked up my jeans yesterday from this place and both pairs were ruined. I had taken them there for alterations as they were both too long. The lady behind the counter promised that both would have the original hem put back on. Not only was the original hem not on either pair but the lady was not willing to reimburse me for the jeans and they were very expensive!! I would not recommend this place to anyone. read more

Very friendly staff, but the quality is awful. I had to have several shirts redone twice, and the third time was not the charm unfortunately. It's not inexpensive either. I'd recommend going elsewhere. read more

This place is the worst!!!! and the "manager" name Ester is the example of how NOT to give serves!!! I tried this place a year ago and the first time they lost 4 of my items. She was giving me a different story about it every time I came to check and was very defensive and not even ones took responsibility about what happens. I asked her to remove my details from the system since I'm not about to be there costumer. Last month I found that I have charges on my credit card from Pilgrim Cleaners! I called them and again this Ester...Firs she said no way, but I insisted...Then she discovered that my credit card is under a different costumer!!!! She had no explanation of how did it happens or way they still have my credit card on there system and during this time again she was very defensive and NOT apologizing even ones!!! finely she assure me that she is going to refund the money...well...She refund me small amount of the money. This time I went over with all the Visa statements to get my money back. Again she was attacking saying that she refund the all amount, that I need to go to Visa (her words...) and demand the money from them and that she is not responsible for that. I was trying to tell her that she is the one that need to talk to Visa and check where is the refund but she basically was blaming every one (including me...) but herself!!! I realized that there is no one to talk to over there so I left and wrote an e-mail to Pilgrim costumer service. They didn't return to me but she called me and said that she found a way to give me the money....again she expected me to be grateful for finely getting MY money back after canceling my credit card, spending lots of time over the phone and over there and NOT even one time - I'm sorry...this is my mistake....This case is an excellent example of how not to provide service to customers!!!! DON'T EVER GO THERE!!!!!!!!! read more

Manager is super sweet and very helpful! My clothes came out beautifully and I am so happy that I trusted them with them. They are a premium cleaners and you get what you pay for! Thanks again! read more

we've been patrons for years. excellent service, thorough and consistently outstanding work. always timely and helpful in urgent situations. pleasant customer service ... with a smile. read more